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Human Resources Manager

Location:
Irving, Texas, United States
Posted:
February 13, 2018

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Charity Sacy

*** ****** **., ******, ** ***** 817-***-**** ac4gbi@r.postjobfree.com

EXPERIENCE:

REGIONAL HUMAN RESOURCES MANAGER ACE CASH EXPRESS FEBRUARY 2016-PRESENT

Started out supporting the DFW Region which was a total of 101 stores and 225 employees. Helped the Region to be ranked from last place #9 to #3. In October of 2017, was given the responsibility of supporting a second larger Region of 405 employees. The Mid-South Region and DFW Region are both meeting monthly and annual goals. Was ranked #1 twice as HR Manager of the month for October and November 2017.

Reports directly to the Field Human Resources Director

Recruits for all Field positions (Center Managers/Service Associates)

Attends in store Job Fairs for recruitment purposes

Expert knowledge of I-9 and E-Verify processes

Processes and monitors all onboarding for new hires (i.e., background checks, drug screens, online onboarding paperwork)

Partners with Regional Vice President and District Managers on HR related issues

Investigate, report and resolve Employee Relations issues

Wrote and administered Corrective Actions

Conduct terminations and manage conversations with disgruntled employees

Manages one direct report

REGIONAL HUMAN RESOURCES MANAGER ACE CASH EXPRESS FEBRUARY 2016-PRESENT

Was in role for 5 months before promoted to Regional Human Resources Manager.

Reported directly to the Corporate Human Resources Director

Prepares and facilitates new hire orientation for all Corporate new hires

Recruits for Field Management positions/Assists with Corporate positions

Supports administrative functions of the HR Director

Assists in monitoring Benefits Claims in interim

Expert knowledge of I-9 and E-Verify processes

Processes and monitors all onboarding for new hires (i.e., background checks, drug screens, online onboarding paperwork)

Partners with Corporate HR Manager and Corporate HR Director for any HR related task

HUMAN RESOURCES GENERALIST KOHL’S EFULFILLMENT CENTER MARCH 2015-SEPTEMBER 2015

Reported directly to the Sr. HR Manager

Partnered with Operations Managers and Supervisors on HR related issues

Investigated, reported and resolved Employee Relations issues

Responded to Anonymous complaint line issues

Assisted in recruitment efforts for warehouse employees (Part-time and Full-time)

Conducted terminations and managed conversations with disgruntled employees

Wrote and administered corrective actions

Oversaw and facilitated orientation classes of 50+ new hires per class

REGIONAL HUMAN RESOURCES MANAGER CASH AMERICA MARCH 2013-AUGUST 2014

Promoted to Regional HR Manager and moved to Las Vegas, NV to support the West Region.

Reported directly to the HR Director of the West Region

Supported Market Managers and Ops Directors with HR related issues in 8 Western States, 147 shop locations

Investigated, reported and resolved Employee Relations issues

Conducted ALERTLINE investigations (Anonymous complaint line)

Gained the trust of Market Managers and field employees

Recruited for all levels of shop management

Conducted terminations and managed conversations with disgruntled employees

Wrote and administered corrective actions

Conducted training sessions of systems and hiring process region wide

Point of contact for all acquisitions in the West Region

Partnered with the West Region Specialist on all new hires and administrative issues

HUMAN RESOURCES SPECIALIST CASH AMERICA JANUARY 2012-MARCH 2013

Moved to a Human Resources Specialist role after the Human Resources Generalist role was removed. At the time, there was a trial of the Generalist position.

Administration of all New Hire processes including background checks, drug screens and I-9 verifications

Expert knowledge of I-9 and E-Verify processes

Monitor all workers’ compensation claims working directly with insurance carrier and the Department of Labor and Industry for the State of Washington

Supported administrative functions of the HR Director and Manager in West Region

Worked directly with HR Director and Manager concerning employee relations issues

HUMAN RESOURCES GENERALIST CASH AMERICA JANUARY 2011-JANUARY 2012

A Generalist position was created for Corporate Human Resources. This role was to be heavy in recruiting.

Investigated and resolved Employee Relations issues

Received Generalist Certification for Employee Relations

Responsible for generation and distribution of enterprise wide turnover reports

Recruited for Corporate positions

Worked with staffing agencies for contract employees

HUMAN RESOURCES SPECIALIST CASH AMERICA MAY 2009-JANUARY 2011

Administration of all New Hire processes including background checks, drug screens and I-9 verifications

Expert knowledge of I-9 and E-Verify processes

Monitor all workers’ compensation claims working directly with insurance carrier and the Department of Labor and Industry for the State of Washington

Supported administrative functions of the HR Director and Manager in West Region

Worked directly with HR Director and Manager concerning employee relations issues

HUMAN RESOURCES COORDINATOR CASH AMERICA JULY 2007-MAY 2009

Processed New Hire Paperwork

Stayed organized making sure paperwork was correct

Answered HR Related Questions for field employees

Developed relationships with Market Managers and field employees

Supported two Regional Directors in HR related issues

EDUCATION:

ASSOCIATE OF ARTS AUGUST 1998-MAY 2000 SOUTHWESTERN CHRISTIAN UNIVERSITY

HIGHSCHOOL DIPLOMA MAY 1998 HOMESCHOOL

SKILLS:

Proficient in Microsoft Office

Excellent typing skills

Sensitive to Employee Relations issues

Conducts interviews well

Very well organized

Excellent in Customer Service

REFERENCES:

John Graves – Supervisor at ACE Cash Express – 870-***-****

Connie Kendall – Supervisor at Cash America – 817-***-****

Beverly Chester – Supervisor at Cash America/Super Pawn – 702-***-****



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