Charity Sacy
*** ****** **., ******, ** ***** 817-***-**** ac4gbi@r.postjobfree.com
EXPERIENCE:
REGIONAL HUMAN RESOURCES MANAGER ACE CASH EXPRESS FEBRUARY 2016-PRESENT
Started out supporting the DFW Region which was a total of 101 stores and 225 employees. Helped the Region to be ranked from last place #9 to #3. In October of 2017, was given the responsibility of supporting a second larger Region of 405 employees. The Mid-South Region and DFW Region are both meeting monthly and annual goals. Was ranked #1 twice as HR Manager of the month for October and November 2017.
Reports directly to the Field Human Resources Director
Recruits for all Field positions (Center Managers/Service Associates)
Attends in store Job Fairs for recruitment purposes
Expert knowledge of I-9 and E-Verify processes
Processes and monitors all onboarding for new hires (i.e., background checks, drug screens, online onboarding paperwork)
Partners with Regional Vice President and District Managers on HR related issues
Investigate, report and resolve Employee Relations issues
Wrote and administered Corrective Actions
Conduct terminations and manage conversations with disgruntled employees
Manages one direct report
REGIONAL HUMAN RESOURCES MANAGER ACE CASH EXPRESS FEBRUARY 2016-PRESENT
Was in role for 5 months before promoted to Regional Human Resources Manager.
Reported directly to the Corporate Human Resources Director
Prepares and facilitates new hire orientation for all Corporate new hires
Recruits for Field Management positions/Assists with Corporate positions
Supports administrative functions of the HR Director
Assists in monitoring Benefits Claims in interim
Expert knowledge of I-9 and E-Verify processes
Processes and monitors all onboarding for new hires (i.e., background checks, drug screens, online onboarding paperwork)
Partners with Corporate HR Manager and Corporate HR Director for any HR related task
HUMAN RESOURCES GENERALIST KOHL’S EFULFILLMENT CENTER MARCH 2015-SEPTEMBER 2015
Reported directly to the Sr. HR Manager
Partnered with Operations Managers and Supervisors on HR related issues
Investigated, reported and resolved Employee Relations issues
Responded to Anonymous complaint line issues
Assisted in recruitment efforts for warehouse employees (Part-time and Full-time)
Conducted terminations and managed conversations with disgruntled employees
Wrote and administered corrective actions
Oversaw and facilitated orientation classes of 50+ new hires per class
REGIONAL HUMAN RESOURCES MANAGER CASH AMERICA MARCH 2013-AUGUST 2014
Promoted to Regional HR Manager and moved to Las Vegas, NV to support the West Region.
Reported directly to the HR Director of the West Region
Supported Market Managers and Ops Directors with HR related issues in 8 Western States, 147 shop locations
Investigated, reported and resolved Employee Relations issues
Conducted ALERTLINE investigations (Anonymous complaint line)
Gained the trust of Market Managers and field employees
Recruited for all levels of shop management
Conducted terminations and managed conversations with disgruntled employees
Wrote and administered corrective actions
Conducted training sessions of systems and hiring process region wide
Point of contact for all acquisitions in the West Region
Partnered with the West Region Specialist on all new hires and administrative issues
HUMAN RESOURCES SPECIALIST CASH AMERICA JANUARY 2012-MARCH 2013
Moved to a Human Resources Specialist role after the Human Resources Generalist role was removed. At the time, there was a trial of the Generalist position.
Administration of all New Hire processes including background checks, drug screens and I-9 verifications
Expert knowledge of I-9 and E-Verify processes
Monitor all workers’ compensation claims working directly with insurance carrier and the Department of Labor and Industry for the State of Washington
Supported administrative functions of the HR Director and Manager in West Region
Worked directly with HR Director and Manager concerning employee relations issues
HUMAN RESOURCES GENERALIST CASH AMERICA JANUARY 2011-JANUARY 2012
A Generalist position was created for Corporate Human Resources. This role was to be heavy in recruiting.
Investigated and resolved Employee Relations issues
Received Generalist Certification for Employee Relations
Responsible for generation and distribution of enterprise wide turnover reports
Recruited for Corporate positions
Worked with staffing agencies for contract employees
HUMAN RESOURCES SPECIALIST CASH AMERICA MAY 2009-JANUARY 2011
Administration of all New Hire processes including background checks, drug screens and I-9 verifications
Expert knowledge of I-9 and E-Verify processes
Monitor all workers’ compensation claims working directly with insurance carrier and the Department of Labor and Industry for the State of Washington
Supported administrative functions of the HR Director and Manager in West Region
Worked directly with HR Director and Manager concerning employee relations issues
HUMAN RESOURCES COORDINATOR CASH AMERICA JULY 2007-MAY 2009
Processed New Hire Paperwork
Stayed organized making sure paperwork was correct
Answered HR Related Questions for field employees
Developed relationships with Market Managers and field employees
Supported two Regional Directors in HR related issues
EDUCATION:
ASSOCIATE OF ARTS AUGUST 1998-MAY 2000 SOUTHWESTERN CHRISTIAN UNIVERSITY
HIGHSCHOOL DIPLOMA MAY 1998 HOMESCHOOL
SKILLS:
Proficient in Microsoft Office
Excellent typing skills
Sensitive to Employee Relations issues
Conducts interviews well
Very well organized
Excellent in Customer Service
REFERENCES:
John Graves – Supervisor at ACE Cash Express – 870-***-****
Connie Kendall – Supervisor at Cash America – 817-***-****
Beverly Chester – Supervisor at Cash America/Super Pawn – 702-***-****