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Service Manager

Redondo Beach, California, United States
February 12, 2018

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Adam Acosta

Redondo Beach, CA ***** 312-***-****


International Experience Fully Bilingual English-Spanish Field Engineering Business Development Engaging people influencer 10+ years of expertise related to engineering, sales consulting, and team management. Able to discuss and evaluate client projects with highly precise articulation, taking project requirements into consideration to create win-win solutions. Able to research and utilize technical knowledge to provide in-depth explanations pertaining to how relevant equipment will meet customer demands. Establishes fluid partnerships across company business lines to form collaborative partnerships that achieve performance objectives. Highly technical and proficient asset able to navigate complex challenges, isolate issues, and create ideal resolutions that exceed client expectations. Software proficiencies include MS Office Suite, INSITE, Fluid Studio, SEDONA and SAP.

Solution Oriented Sales & Service

Business Relationship Development

Team & Organizational Leadership

Written/Verbal Communication Skills

Sharp Negotiations

Creative Problem Solver

Budget Preparation & Adherence

Economic Evaluations & Feasibility Studies

PACIFIC ALARM SYSTEMS, INC., Culver City, CA June 2017 Present Department manager for a service oriented company that allows the utilization of technical expertise to provide creative solutions to clients. Service Department Manager – (06/2017 Present)

Analyzed bid proposals and assisted the sales team as a consultant in commercial burglar/fire systems while ensuring the quality of delivery of the same

Ensured that all customer budget guidelines were adhered to, while providing strategies to efficiently cover all the client’s necessities

Efficiently supervise a team of 6 technicians and 7 administrative personnel while evaluating all aspects of Service Department operations, responsiveness, and reliability.

Successfully coordinate all service calls, fire inspections, UL inspections, and preventative maintenance for the department.

Regularly evaluate the performance of service personnel, providing constructive feedback, personal development, and job training. Maintain efficient and proper staffing levels on a weekly basis to achieve business operation objectives.

Uphold the maintenance of all service vehicles and required vehicle inspections, while also meeting the needs of Sales, Central Station, Installation, and Front Office departments.

Ensure all department personnel follow Pacific Alarm System safety procedures and policies, while remaining personally up to date with UL Regulations and Fire Regulations (NFPA). HALLIBURTON ENERGY SERVICES, Khobar, Saudi Arabia June 2007 May 2017 Advanced from General Field Engineer in Texas to roles of increased scope/responsibility overseas in the oil and gas industry. Principal Technical Advisor, Wireline & Perforating – (05/2016 05/2017)

Strategized with customers to develop a keen understanding of their business needs to sell them the ideal products or services necessary for them to achieve their objectives.

Also up-sold wireline services or products when necessary to address further opportunities or to correct challenges that arose.

Performed data analysis by utilizing different software platforms and utilized the data to optimize the planning of production operations. This led to reductions in cost and improvements to overall service quality for the customer by making complex decisions accurately in real time.

Successfully supervised all engineers in the field (10+ average) ensuring that top quality assurance and performance was achieved accurately.

Performed QA coaching to staff members in addition to serving as a key consultant and advisor to customers.

Provided assistance with real time wireline field operations through data collection, communication, collaboration, and control directly with clients.

Field Service Manager, Wireline & Perforating (OpenHole) – (10/2015 05/2016)

Directly supervised a team of 20 engineers and 40 crew members, with specific efforts related to their training, career development, and overview of pertinent company protocols.

Successfully logged quality assurance in one of the largest Halliburton wireline bases globally with 24/7 operations. Adam Effectively Acosta, handled page 2 job planning and design of service, overseeing job preparation (312) 632-at the 7804 base adam8330@and execution the com well site to post job reviews.

Prepared and led monthly service quality meetings for the customer and followed up on TapRoot investigations for related job failures and service quality incidents.

Drove a safety and environmentally sound culture with a strong service quality plan to achieve corporate objectives.

Promoted growth for all personnel through mentoring efforts and thorough involvement in all elements of their training. Field Service Coordinator, Wireline & Perforating (OpenHole) – (01/2014 10/2015)

Supervised between 80-100 crew members with a specific focus on positioning them for ideal jobs in the field.

Assessed service delivery requirements while coordinating the movement of equipment, materials, and personnel within Saudi Arabia for land and offshore operations.

Oversaw the day-to-day activities of workers performing well site service work and the engagement of third party services.

Utilized operational expertise to provide service delivery solutions and order equipment based on customer needs; provided dedicated assistance within their well development programs.

Ensured accurate and timely monthly invoicing, with prompt follow up on any outstanding invoices.

Provided approval of all monthly expenses or purchases based on material balance.

Promoted safety awareness and environmental consciousness, while complying with all applicable safety and environmental procedures and regulations.

General Field Engineer, Wireline & Perforating (Kilgore, TX/Khobar, Saudi Arabia) – (06/2007 12/2013)

Recorded and analyzed petrophysical properties from downhole formations utilizing electronic tools and computerized surface systems at the oil well site for open and cased hole operations.

Supervised the maintenance, troubleshooting, and repairs of all assigned equipment necessary for operations.

Also performed the preparation of services, calibration of tools, wireline logging, and perforation with explosive charges.

Performed numerous services that included: resistivity, nuclear and acoustic, imaging (OMRI-XRMI-MRIL), formation testing

(RDT), casing, and cement evaluation.

SOUTHERN ILLINOIS UNIVERSITY EDWARDSVILLE (SIUE), Edwardsville, IL Bachelor of Science – Industrial Engineering (CUM LAUDE)

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