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Customer service, office assistant, loans, collections, interpersonal

Location:
Valdosta, Georgia, United States
Salary:
13.50
Posted:
February 14, 2018

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Objective

To obtain a position with growth potential where my positive attitude, great organization skills, communication skills, and great work ethic can be utilized for customer service.

Professional Experience

TitleMax, Thomasville, GA

Customer Service Representative

•Accuracy of handling money – Bank deposits, processing accounts receivable and accounts payable

•Setting and accomplishing monthly company financing goals, exceeded budget by 10% in 2015

•Appraised vehicles for loan worth using TLX, TLPro software, and POS system

•Building and maintaining rapport with customers

•Knowledge of loans, interest, and percentages

•Knowledge of the various softwares systems for a finance-loan business

•Following company procedures – repossessions & collection calls

Gateway Cinemas 7, Thomasville, GA October 2007-Current

Cashier/Floor Staff

•Accept payments from customers and make change as necessary with precision using a POS register

•Assist co-workers with day-to-day teamwork

•Sold movie tickets while following company guidelines

•Provide insight to customers about movies and concerns

•Ensure that the movies are running properly and auditoriums are clean

Dunham Body Shop, Thomasville, GA October 2016-Dec 2016

Administrative Assistant

•Greet and assist customers, set future appointments

•Answering multiple phone lines

•Filing invoices for customers and various companies

•Remind customers of upcoming appointments

•Using Microsoft Excel daily to keep up with customer reports on their vehicles

•Keeping office clean and organized

•Provide important account information to management in a timely manner

•Accounts Payable and Accounts Receivable

•Working with insurance companies and getting the information needed for the customer and management

TitleMax, Thomasville, GA August 2014-Sept 2016

Assistant Store Manager

•Started as a Customer Service Representative and quickly rose to Assistant Store Manager on May 5th, 2015

•Accuracy of handling money – Bank deposits, processing accounts receivable and accounts payable

•Setting and accomplishing monthly company financing goals, exceeded budget by 10% in 2015

•Appraised vehicles for loan worth using TLX, TLPro software, and POS system

•Building and maintaining rapport with customers

•Knowledge of loans, interest, and percentages

•Following company procedures – repossessions & collection calls

Best Western Rose City Conference Center Inn, Thomasville, GA March 2011-Aug 2014

Front Desk Associate

•Keep records of room availability and guest accounts, using Visual Matrix Software

•Record guest comments and complaints, referring guest to manager if necessary

•Process guest payments for room charges, food, beverage, and phone charges

•Greet, register guest, and issue room keys

•Check guest in/out of rooms in a timely manner

•Took cash payments and credit card payments

•Make reservations over the phone and in person

Automotive Transports, Thomasville, GA May 2013-Oct 2013

Telephone Sales Representative

•Provided accurate and appropriate information in response to customer inquiries

•Developed effective relationships with all call center departments through clear communication

•Ran reports and supplied data to fulfill customer report requirements

•Offered exceptional customer service to differentiate and promote the company brand

•Called different Chevrolet dealerships and learned the variety of the Chevrolet inventory

•Faxed invoices of different vehicles to dealerships

Education

Thomas County Central High School, Thomasville, GA August 2005 – May 2009

•High School Diploma

Southwest Georgia Technical College, Thomasville, GA Fall 2009 – Spring 2010

•Mathematics

•Human Resources

•Microsoft Office

•English 101

Summary of Skills

•Knowledge of Microsoft Office

•Exceptional Customer Service – Building relationships over phone and in person

•Training in office equipment - fax machines, copy machines, and printers

•Efficiency in teamwork or working as an individual

•Dedicated individual with strong background in honesty and dependency

•Organization, Multitasking, Critical Thinking, and Problem Solving

•Adaptable to new environments and objectives as needed



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