A.Sumathi

No.*, *nd floor Maria homes, Mobile: 900-***-****

Govindhapa naicker 1st cross street,

Alapakkam Chennai 600116. Email: ac4g8x@r.postjobfree.com

Career Objective :

To work for a professionally managed and growth oriented organization that would home my skills and intellectual features while adding to itself and also nurture further professional qualities in me.

Academic Background:

Qualification

Institution

Year of Passing

Aggregate

Percentage

B.com

Meenakshi college for women (Autonomous).

2012

70%

HSC

Sri R.K.M. Saradha vidhyalaya Girls hr. Sec. School

2009

77.50%

SSLC

Sri R.K.M. Saradha vidhyalaya Girls hr. Sec. School

2007

53.02%

Work Experience:

I have 3 years & 7 months experience in Quatrro mortgage solutions and TCS (Tata consultancy services) & Standard chartered (Scope International).

Dec 2012 Nov 2013: Worked as process associate in Quatrro mortgage Solutions.

From Dec 2013 July 2015: worked as process associate in TCS BPO process.

From Nov 2015 - July 2017: worked as senior officer in Standard Chartered.

Roles and responsibilities: (Standard chartered Scope International)

Credit card (CC)

The process involves checking of CC applications for issuing CC to customers based on his eligibility.

Validation of Income documents like bank statement, Bureau and KYC proofs.

Raising query to front end (sales) for resolving the requirement on in other words highlighting pending points in a file.

Other validation such as phone verification & field verification comments are validated and ensured same is matching with the case.

For instance, PV (phone verification) may have incorrect data s as DOJ, salary & loan details same are validated with the file for quality & fraudulent checks.

Final underwriter checks of income calculation, loans calculation, bureau validation and delinquency checks are done before approving or rejecting a case.

Responsible for clearing the volumes on ageing basis.

Roles and responsibilities: (TCS - Tata consultancy services)

Retirement plan services ( RPS )

Knowledge of US Retirement plan & IRA s, Defined Contribution Industry, ERISA, Regulations. Plus a sound understanding of the Distribution, Contribution and Account Maintenance Process.

Processing Contributions and Distributions (Retirement Plan or IRA).

Processing Change of Information, Auto deduct, Beneficiary (Retirement Plan or IRA).

Ability to work under extreme pressure and high volumes.

Developed comprehensive process notes and documentation.

Responsible for clearing process clarification from team members.

Legal service intake ( LSI )

Senior Level process of CBNA Operations

Indexed customers as per respective Legal tax documents

Maintain the customer bank accounts

Maintain the quality standard 1%

Stay tuned with the Client updates.

Attend Client Calls if necessary.

Highly responsible in maintaining the reports.

Supervise and monitor the day today activities of the processors in the absence of the team supervisor.

Generate reports for team hurdles

Image ATM

The requests which are send by clients are needs to be located in electronic journal ( E.J) which are created ATM ID'S in the EJ from and we need to locate the client with the given CIN number & A/C number

Image ATM check and cash

In which we will pull the ATM electronic journal from the system and send it to the back office for investigation.

Investing the provisional credit for the disputes raised by the customers for missing deposits in the US ATM.

Interacting with the clients for the clarifications, preparing Daily MIS

(Management Information System) and it needs to be send to the manager on time.

Reports

Escalates issues on time as required to the management and support team.

Conducting internal process audit by verifying sample cases every month and also prepares audit trackers.

Preparing daily, weekly and monthly reports for the management.

Achievements :

Appreciation received from the customer maintaining 100 % accuracy across all process.

Won TCS on the Spot award for service level improvement.

Won TCS on the Spot award for high productivity and zero defects.

Roles and responsibilities: Quatrro mortgage solutions

Mortgage process

Indexing the documents in respective buckets

Preparing checklist for the missing documents

Indexed documents are analyzed before directing the loan to underwriters

Uploading the documents to the online website though RDP

Indexing and Merging the documents in appropriate document types

Analyzing and verifying the indexed documents

Maintaining and updating Daily EOD Reports, sending dashboard status to the management ( MIS)

Supporting IT team in terms of any issues regarding desktops, internet access, movement of system etc.,

Software Skills :

Language : Tally ERP9, VB

Application : MS-Office 98/00,003,007

Operating System : MS-Window' 98/2000/ XP

Technical Qualification:

Typewriting in English - Lower

Hobbies

Hearing Music, Cooking.

Personal Strengths

Good Communication Skill, Serving with dedication & Determination and without expecting, Self Motivated.

Personal Details

Name : SUMATHI.A

Father s name : Arumugam.S

Mother s name : Rajeshwari. A

Date of Birth : 12-02-1992

Sex : female

Nationality : Indian

Marital Status : Single

Languages Known

Read : English, Tamil

Write : English, Tamil

Speak : English, Tamil

Declaration:

I hereby declare that the above furnished information is true to the best of my knowledge and belief and I will be sincere and faithful to Your Organization.

Date:

Place: Chennai (Sumathi.A)

Contact this candidate