Zenobia Saafan

*** ******* *********, ***.** Bayonne NJ 07002

Home: 973-***-**** ac4g8j@r.postjobfree.com

Overview

To secure a position within a company where I can utilize my skills to accomplish the goals set for the position the opportunity for growth and develops new trades. Results-oriented, strategic sales professional with 20 years in the Realty estate and retail sales.

Core Competencies Include:

oOperation Management

oFile/records maintenance

oRoports generation and analysis

oAbility to prioritize a variety of tasks to meet goals

Conveys a sense of urgency

Demonstrate a high level of conscientiousness

Contribute to positive team spirit

Demonstrate dedication

Creative open minded

With ability to think & decision making

Put success of team above won interest

Ability to deal with changes

Strong sense of enthusiasm, and motivation in all aspects of the

Able to prioritize and multi-task

Ability to learn others programs

Excelled analytical and organizational skills

Strong work ethic with the drive to achieve

Excellent communication and interpersonal skills

Microsoft Office 2010: Word/ Excel/

PowerPoint/ Outlook, QuickBooks, Internet

Bilingual: English-Polish

Professional Experience

Snuff’ steak House, Scotch Plains, NJ 2011-present

Banquet Captain

Coordination, planning and supervising events.

Follow procedures to ensure the security and proper storage of banquet inventory and equipment check storage areas for proper supplies, organization, and cleanliness, and to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no reusable goods are wasted.

Perform other duties as assigned. Provide training and corrective instructions.

Alert management of potentially serious issues.

Work closely with Kitchen Staff to communicate speed of service, client numbers, and special requests.

Greet guests upon arrival.

Respond to guest requests and/or c mplaints in a prompt and professional manner.

May review guest check with client after function and obtain signature.

Participate in pre-function meetings and review all information pertinent to service and set up of group.

Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout

2012 to 2013 Banquet Server Renaissance Hotel Rutherford, NJ

Plan and coordinate catering requests for meetings/events

Prepare meeting rooms for all staff-requested meetings, including equipment, materials and food and beverage service

Break down meeting rooms following all meetings. rooms for all staff-requested meetings, including equipment, materials and food and beverage service Plan and coordinate catering requests for meetings/events

Assist other staff with support as needed for large meetings mailings, and special events, retreats,

Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.

Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen

Coordinate planning and supervising events.

2011 to 2011 Front Desk Guest Service Red Roof Inn Parsippany, NJ

Issued room keys and escort instructions to bellhops.

Kept records of room availability and guests' accounts, manually or using computers.

Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

Recorded guest comments or complaints, referring customers to managers as necessary.

Issued room keys and escort instructions to bellhops.

Kept records of room availability and guests' accounts, manually or using computers.

Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

Recorded guest comments or complaints, referring customers to managers as necessary.

Assisted guests with any special requests during their visits.

Contacted housekeeping or maintenance staff when guests reported problems.

2010 to 2010 Restaurant Supervisor HMS Hotel Management Services Ridgefield, NJ

Operated cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, cashier balancing, money room and maintains proper security of cash at all times.

Monitored and observed day-to-day activities of subordinates; coordinated breaks for hourly associates, and

Kept management informed of area activities and any significant problems.

Trained staff and ensured efficient operation of restaurant. Completed opening daily and closing procedures

Implemented product rotation based on product code dates in warehouse and concepts, orders product

Resolved customer complaints in a manner consistent with company policy, and with customer satisfaction in mind Practiced excellent food safety and sanitation practices and complies with HACCP standards

Coordinated with management for On-the-Job Training of new associates.

Identify problems, consider alternative solutions and make recommendations for action

2008 to 2009 Sales Associate Bloomingdale's Short Hills, NJ

Recommended and helped customers select merchandise based on their needs.

Exchanged returned merchandise for customers quickly and efficiently.

Served as liaison between customers, store personnel and various store departments.

Confirmed that appropriate changes were made to resolve customers' problems.Informed customers about sales and promotion ensure high customer retention rates

oTracked down sources of special products and services to meet customers' special needs.Trained new employees on company customer service policies and service level standards.

oDescribed use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.

Exceeded targeted sales goals by 40%Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Shared product knowledge with customers while making personal recommendations.

Worked as a team member to provide the highest level of service to customers.

Maintained friendly and professional customer interactions.

Verified that all merchandising standards were maintained on a daily basis

2001 to 2007 Sales Associate/Realtor Home Exchange Realty Bayonne, NJ

Negotiated contracts and coordinate with lenders, attorneys and inspectors.Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.Successfully guided home buyers and sellers through sales and purchase of properties. Organized charity and public events to bring awareness to the neighborhood, generating lead flow.

Organized and served on realtor advisory board.Generated lists of properties that were compatible with buyers' needs and financial resources. Successfully guided home buyers and sellers through sales and purchase of properties.

1995 to 2001 Account Payable Assistant Valcour Medical Inc. Maywood, NJ

Verified details of transactions, including funds received and total account balances.

Coded the general ledger and processed vendor invoice payments.

Rectified escalated accounts payable issues from employees and vendors.

Researched and resolved billing and invoice problems.

Processed an average of 6000 invoices per month for a large-scale organization.

Ensures that all payments are properly supported and authorized Assists with 1099 reporting

Coordinated approval processes of all accounts payable invoices.

Complies with all corporate policies and procedures Performs other job-related duties as required

Works with managers to ensure proper account distribution coding of invoices and payment requests

Conducted month-end balance sheet reviews and reconciled any variances.

1978 to 1983 Head Teller Saving Bank Poland

Oversaw the bank’s money vault and was responsible for all the money in it

Responsible for keeping records of daily bank transactions

Supervised and monitored five window tellers

Ensured patron satisfaction by keeping the wait time at a minimum and maintaining accuracy

Achivemens:

Generated substantially exceeding expectations and average sales for the area.

Served as key contributing member to Leadership team.

Named “Associate of the Quarter” for exceeding all customer service goals.

Won “Retail Sales Associate of the Month” Award in [November 2008].

Education & Specialized Training

Diploma: accounting bookkeeping -1993

FEGS Business & Trade School NYC, NY, US

Diploma: Medical Asssistan -1995

American Business Academy Hackensack, NJ, US

Diploma: ESL -1994

Hudson Community Collage,Jersey City, NJ, US

Bartender License -2010

American Bartenders School, NYC, NY, US

CDL class B License -2010

EZ Driving school, Passaic, NJ, US

Professional Affiliation

Jersey Cares as a Project Coordinator, Polish Circle, and Boys scouts, Shelters, Roosevelt Care Center.

PresentGreater Dover Blood Bank, 2008 - PresentClassroom Aide, Lowell School, 2000-2004Volunteer, Habitat for Humanity, boys scouting, jersey cares (project coordinator)

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