Administrative Assistant
Resume:
RESUME OF RITA MARRARI
Woodbridge, ON L4L6N8
Cell: 416-***-****
Email: ac4g7j@r.postjobfree.com
Career Objective:
To be a part of a winning team where I can pursue a rewarding career and be the best that I can be.
Summary:
Having worked in a demanding and quick-paced environment, I understand the importance of accuracy and consistency and thrive in situations requiring both creative organizational skills and the need to work well under pressure. My positive attitude and congenial personality have helped me to easily complete unfamiliar tasks, meet difficult deadlines, and have motivated me throughout my career to manage multiple tasks without losing focus. I am an extremely versatile individual, able to interact with others, highly trustworthy, and dedicated to professionalism.
Key Strengths:
Excellent interpersonal people skills and strong performance focus
Committed to 100% customer satisfaction
Ability to multi-task without losing focus
I work equally well in a team environment or alone
Self-directed with a high energy level
Strong communication and organizational skills
Proven ability to think quickly on my feet and resolve problems
I adapt easily to changes and learns new concepts quickly
Computer literate on all MS-Office program applications: MS-Word, MS-Excel and PowerPoint
Professional Experience:
LOOMIS EXPRESS – Brampton, ON Sept 2016 – present
Customer Service/Claims Supervisor
Supervise the Customer Service Associates to ensure timely solutions to customer requirements and inquiries.
Ensure attainment of KPI’s of allocated staff.
Facilitation of training and coaching.
Quality Assurance evaluations and coaching.
Supervise the Tracers to ensure timely resolution on all traces.
Handling the scheduling of hourly employees and vacation planner
Act as a second stage escalation contact for priority traces and claims issues.
Authorize insurance for high value (security) shipments
Rita Marrari – 416-***-****
DHL EXPRESS (Canada) Ltd.,Brampton, ON
Claims Administrator June 2011 – Sept 2016
Process and respond to claims and related correspondence within DHL GSOP.
Input of claims data into appropriate DHL recording tool.
Analysis of Claims trending and root cause analysis.
Work on Claims related initiatives to reduce claims costs.
Submit findings and recommendations to next signing authority level and stakeholders.
Responsible for Claims archiving.
Counter Claim submission with DHL Insurance company.
Liaison with Customers on registered complaints pertaining to claims (includes small claims disputes).
Daily operating performance reports
Administrative Assistant 1993 – 2011
Held various administrative positions within Loomis Courier/DHL Express for the Operations and Customer Service Departments.
Preparation of reports and correspondence for VP of Operations, Director of Customer Service, Supervisors and department heads.
Back up for payroll department and driver insurance program while in Operations.
Custodian and reconciliation of Petty Cash.
Taking minutes at meetings and distributing to key Department Heads.
Accounts payable
Ordering of supplies and control of purchase orders
Hiring of employees for the call centre (interviews, new hire paperwork, inputting new hires into the Kronos (payroll) system and responsible for ensuring all rate increases were entered on time.
Control of vacation requests for all hourly employees.
On the Project team for new Payroll system implemented in June 2012.
Heavily involved in the Social committee planning events throughout the years.
DUPONT CANADA Mississauga ON 1991 – 1993
Administrative Assistant (Plastics Applications Development Centre)
Preparation of reports and correspondence
Purchasing/Inventory
Security Control
Maintained filing system
Established and maintained library system and blue print system
Responsible for scheduling recycling loads
Handling incoming calls
Responsible for updating Chemical Inventory List, Health and Safety Manual and Audit Reports
Accounts Payable
Rita Marrari – 416-***-****
NIAGARA FALLS VISITOR & CONVENTION BUREAU, Niagara Falls ON 1987 – 1990
Administrative Assistant
Attended Trade Shows to promote Niagara Falls
Handled all Travel Trade correspondence.
Organized Familiarization Tours
Assisted with major events (Festival of Lights & Poor Boy Day)
Assisted Tourists in obtaining information
Reception duties handling Tourist questions and complaints
Education:
Niagara College of Applied Arts and Technology, Welland ON 1985 - 1987
Received diploma in Secretarial Arts Co-operative Education
Volunteer Work
Free the Children (We Day event) held in Toronto – preparing gift bags for thousands of children and registering and greeting all attendees at the event (Sept 2012)
Un Techo Para Mi Pais (Habitat for Humanity) – building homes in the Dominican Republic – Oct, 2012
Volunteer for the Birthright Centre in Vaughan – helping women and teens with pregnancy issues.
Member of Good Life Fitness
Trained in First Aid/CPR
References available upon request
Contact this candidate