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Customer Service Microsoft Office

Hampton, Virginia, United States
February 14, 2018

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Phone Number: 804 *** ****

Email Address:



Striving to provide quality human resource and healthcare administration efficiently to your business.


Certificates of Completion for FEMA Courses. Microsoft Office, Power Point, Excel Microsoft Outlook and Access, Microsoft Project, VNC, COBRA Employee Termination Systems. Adhoc Reporting, Citrix, Netsecure, RSVP, PeopleSoft 9.0, ADP HRB1, SAP, Siebel, ADP PayeXpert, Virginia Department of Medicaid System. AS400, Navision Specialist, Kronos Payroll System, Wingate, Relias CBT System, Six Sigma

Department of Medicaid – Service Facilitator Certified


BranCore Technologies, Glen Allen, VA Summer 2014 – Winter 2016

Compliance Analyst

Conduct weekly/monthly eligibility and authorization quality audits.

Conduct trend analysis of all audit areas along with presenting audit findings of target areas for resolution and corrective action, as needed.

Monitor Worker’s Compensation requests and garnishments.

Compiled Managed Care Error Reports and all authorization resolution for Anthem Blue Cross and Blue Shield, Virginia Premier, Humana and The Department of Medicaid.

ADP, Alpharetta, GA Spring 2008 to Fall 2013

Benefits Administrator

Initiated the COBRA process for all terminated employees.

Analyzed and resolved all errors reported during the creation of eligibility files.

Processed enrollments, life events and employee changes in accordance with documented customer procedures.

Resolve vendor discrepancies, resolve tier level discrepancies, add or drop dependents, assist in benefits enrollment, and other functions as needed.

Initiated LOA Request for employees needing to be out on Medical Leave.

Performs research and problem resolution using multiple systems, tools and resources.

Provides day-to-day support to client and vendor contacts.

Initiates and follows through on case management process.

Assist in the transitioning clients from implementation to operations using the Final Cutover, and Burn-In Checklists.

Worked all discrepancies regarding any billing invoices.

Completes several data changes and requests related to Benefit Administration to include Evidence of Insurability (EOI), Family Status Change, Demographic updates, Qualified Medical Child Support Orders


ECPI University, Richmond V.A

BA in Health Care Management, June 2017

Healthcare Service Facilitator Certified

CPR Certified

Eligible for Nursing Home Administrator License


Customer Service Appreciation Award - (City of New York) Mayor Bloomberg


Healthy Cooking, Reading Poetry, Creative Writing and playing the Clarinet.


available upon request


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