Vanessa L. Foster

***** ***** ***** **** *******, Texas 77090 ac4g7e@r.postjobfree.com 281-***-****

CAREER OBJECTIVE

To obtain a position in Payroll that would allow me to exercise my experience. I am a very detailed individual, with a strong desire to learn new things. I work well with others and with little or no supervision. I worked for my previous employer in a homebased telecommuter position for approximately 4 years, while continuing to meet all goals and achievements expected of me.

PROFESSIONAL EXPERIENCE

CLIENT SUPPORT SPECIALIST III ADP, INC. FEBRUARY 2005 – AUGUST 2017

Incoming phone calls, providing information on product procedures of ADP payroll modules: PCPW, Pay Expert and Workforce Now 2.0 - 13.0

Counsel and instruct customers on setup of multi state and local tax employee setup

Maintained the required daily and monthly average phone call hold times while achieving goals set for number of answered phone calls

CUSTOMER SERVICE REP. TRIARCH IND. APRIL 2001 - AUGUST 2004

Handle inbound and outbound phone calls while servicing clients by providing product information

Price quoting, order taking /order entry, complied data needed to calculate adequate product wall coverage amounts

SENIOR PAYROLL SPECIALIST PAYCHEX, INC. SEPTEMBER 1999 – APRIL 2001

Outgoing phone calls to obtain employee payroll information for processing of scheduled weekly, bi-weekly, monthly and/or semi-monthly payrolls

Researched and resolved customer's questions regarding information displayed on quarterly/annual tax returns

EDUCATION

High School Diploma August 1976 - June 1979 Franklin ISD, Franklin, Texas

SKILLS

Basic Microsoft Office - Word & Excel SAP Payroll Avaya Call Center Phone System