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Manager Project

Plano, Texas, United States
February 14, 2018

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Zienat Alang

Sr. IT QA/BA Manager Cell: 214-***-****

Strong leadership and guidance to numerous employees and departments

Experience leading a Test Center of Excellence (TCoE)

Testing expertise and test tools (TFS, QTP, QC, ALM, JIRA, SharePoint, UFT)

Advance knowledge of PLDC, SDLC, STLC, Waterfall, RUP, Kanban, Agile Scrum, Lean, DevOps

Expert Test phases/Cycles (i.e. unit, CIT, SIT, UAT, Performance, Prod Certification)

Meeting management expert to create RAID logs (Risk, Action, Issue, and Decision)

Experience building QA/BA departments (Automation, Manual) using offshore and onshore teams

Background in consumer, Banking, Airline, MS GP 2015, POS, ERP, CRM, iOS UAT


Kendall LLC, Project Manager 02/17 to Present

Managing multiple projects to meet the time, cost and quality objectives

Monitoring of overall site construction with the view of forecasting problems for their prevention

Close monitoring of all potential cost and time variations to the contracts

GameStop, Quality/Delivery Manager 10/2016 to 01/2017

Defined business requirements and feature sets across teams and projects to manage deliverables

Responsible for BA/QA testing team (Manual and Automating) improving infrastructure and processes for multichannel teams Ecommerce (Integration, Regression)

Support rollout of Retail POS, SharePoint portal and MDM

Managing time estimates and detailed statement of work (SOW) to set expectation

Managed 20 off and onshore resources; coaching and training (Agile, Process)

SouthWest Airlines Quality Manager/PM 10/2014 to 9/2016

Contractor Quality Assurance Manager & Project Lead

Directed day-to-day projects from inception through implementation while adhering to strict budget constraints and timelines

Provided support for a large HR project involving enhancements and integrations to Success Factors

Facilitated communications between the business, vendor, and operation, monitor product, conducts business impact and Risk analyses, and defined KPI’s to ensure best in class delivery

Supervised performance of 30+ automation and manual testers with a strong focus on automation, Agile testing principals, and best in class testing practices

Managed 3 projects in excess of $150 million annually and came in under budget by 5 percent

Worked closely with business in decision-making to determine what was built and developing ideas into products, led team towards a vision in a technology related scope

Implemented world-class standards/plan and procedures for SDLC Integration, E2E, UAT and Regression

Tracked feedback loop regarding the product release (Release often, Release early) and Continue Integration

Developed new matrices and benchmarks of quality standards directed towards improving performance

Built a dependable testing framework to support business requirements (Manual &Automation)

HYLA Mobile - Extending the Life Cycle of Mobile Devices Renewables 05/2014 to 09/2014

Sr. Quality/Delivery Manager

Managed multiple teams and oversaw operations, test planning, scope development, test strategy, and review of major deliverables

Created process, improved, maintained SDLC, and implemented changes to the test structure, standards, deliverables, roles and responsibilities, and metrics in adherence to PM Office

Trained and updated standardized artifacts ensuring that they are implemented across the department

Supervised in project scheduling activities, enhanced and associated risk analysis and mitigations

CoreLogic, Inc. 01/2013 to 5/2014

Sr. Quality Assurance Manager, Westlake, TX

Directed 6 business units: Tax, Mortgage Origination Services, Default Services, Technology Services, Flood, and Spatial Applications with 50+ BA/QA resources on and offshore

Managed testing related activities following SDLC methodologies specialized in progress of formal test documentation and following QA/BA software/systems testing best practices

Implemented quality assurance standards and processes that improved upon PMO standards across all units

Developed and nurtured key relationships with all critical key stakeholders and partners throughout SDLC/Agile to facilitate effective communication, manage expectations, and deliver timely results

Designed and implemented a strategy for an automation suite for regression which reduced test execution time by 50% and increased productivity

Proficient UAT client testing: Mortgages, Freddie Mac, Chase, Well Fargo, and BOA

Rent-A-Center, Inc. Rent to Own, 03/2010 to 11/201

Quality Assurance Manager, Data Quality / Usability Manager

Built entire QA department from scratch and managed the overall performance of staffing the QA department

Established policy and procedures for all products, planned budgets, schedules and business models

Developed defects tracking using HP Quality Center (QC) and participated in all aspects of testing including functional, regression, integration, UAT, load and E2E system testing

Deployed Microsoft solutions, specifically GP on SQL platforms (payroll, inventory, order entry, HR, and purchasing modules)

Ensured the technical solutions exactly matched the standards and requirements for POS (Oracle & Java) and data conversion, SQL Testing, Customer Relationship Management, CRM (Microsoft Dynamics GP 2015) Master Data Management (MDM), Invoice Matching, Taxation, Inventory Management and Reporting

Freemanco. Trade Shows expositions & Advertising Supplies 02/ 2008 to 11/2009

Project Manager Independent Contract

Built test strategy, test cases, and test plans to follow industry standards to ensure applications met requirements. Built and managed test case databases. Maintained bug tracking system

Assisted in the development and implementation of test standards, policies and procedures in line with industry standards. Worked with cross-functional teams to continually improve the QA process

Performed functional, integration, and regression testing manually and automated based upon defined pass/fail criteria. Prepared written documentation of test results to client.

Technisource, IT staffing and Service, Frisco, TX 02/2007 to 01/2008

Joint venture between EDS, AT&T and Bank of America for a VoIP Project

Project Manager Independent Contract

Managed project for the AT&T & EDS / Bank of America account

Ensured adherence to the Software Development Life Cycle (SDLC) for VoIP projects

Managed scheduling, planning, updating, testing, training, maintaining, project tracking and supporting of VoIP project for Bank of America on multiple sites

Alcatel -Lucent USA, Dallas, TX 02/1989 to 01/2007

Project Manager / QA Manager

Proposal Engineer

System Engineer

Business Analyst

Test Engineer

Managed complex projects with challenging deadlines from inception to completion.

Performed functional, integration, and regression testing manually and automated based upon defined pass/fail criteria and provided written documentation of test results to client.

Developed Requests for Proposals (RFPs) and Requests for Inquiry (RFIs).


MS: Management Engineering, Amber University - Garland, Texas

BS: Electrical Engineering w/minor in Computer Science – Jackson State University

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