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Data Entry Customer Service

Location:
Whitby, Ontario, Canada
Posted:
February 14, 2018

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Resume:

KIRUBAVERNI SHANMUGANATHAN

SUMMARY

Over ten years of administrative experience acquired the retail, banking, insurance and legal sectors resulting in the skills and attention to details required to function productively within highly regulated environments. Experienced working in a dynamic banking environment where change is constant and demand for talent is high. Skilled in processing financial transactions pertaining to loans, credit, payroll, purchase orders and other related matters. Proven performance in maintaining a high degree of speed and accuracy together with keen attention to details while exercising prudence in dealing with sensitive information. An excellent relationship builder and problem solver who is able to collaborate with both internal and external parties to earn their trust and achieve progressive results. Strong work ethic with the ability to juggle hectic schedules and deliver quality work performance.

PROFESSIONAL EXPERIENCE

BMO

Buyer-Procurement Operations Analyst (Contract) Sep /2015- Jan/2

Provided high-level of support for procurement operations; directly accountable for purchase order processing, customer relations, solutions development, recording/reporting and documentation management.

Enforced policies and directives related to purchasing with business partners; leveraged comprehensive knowledge of LA Apps to deliver required documentation for audit review.

Handled all Ad hoc activities, including drafting amendment follow up, assisting with Cabinet audit phone calls and conducting QA inspections of observers. Prepared Ad hoc reports or assignments as required.

BMO

Servicing Analyst (Short-term Contract) August/2015

Assisting 500 accounts need to be closed in RIS and reopened in Meridian

Closed Accounts in RIS and reopened in Meridian

Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of closing, reconciling activities on a daily, weekly or monthly basis

Record and verify data for fulfillment and/or further closing to use the Remedy

RBC

ACCOUNT SERVICE AGENTS (Short-term Contract) June/2015

Assisting with inquiries over the phone and processing request on the line Lawyers calling in for information on accounts for payouts.

Application used: LIS Cards, D Session Host 2, OLBB, OLMS, Authorized Credit (for Capping only), Sales Platform, Image Viewer, Microsoft Outlook, Right Fax, RIS, Meridian

Verification from Lawyer, from other FI (for all signatures are required, always a discharged NOT a transfer, original Request, Duplicate request for a revised statement)

Process: Gather the information (Mortgage segments payout info/RCL segments payout info statements issued, information consolidated, fax the statements via right fax, restrain the loan, place messages, recap notes need to be provided on HOSTII

TD BANK

Service Officer Feb/2015 - November/2014

The main function of a Service Officer is to operate data entry devices, such as a keyboard or computer, to verify and input data. A typical Service Officer is responsible for accurate information documentation and personal project management. Technical skills include documentation skills and time management.

Knowledge of Registered products; RSP, RIF, RESP, RDSP, TFSA and CASH account

Compile, sort and verify the accuracy of data before it is entered locate and correct data entry errors, or report them to supervisors

Work independently and manage ones time to accurately document and record customer/client information

TD BANK

Credit Assistant May/2014 – July/2014

Work in a team of underwriters and credit assistants providing credit adjudication services to the Mortgage Sales Force and Mortgage Brokers.

Review mortgage documentation for compliance to policy (real estate appraisals, proof of income, down payment, etc.)

Indirect Mortgage Adjudication Centre (IMAC) is responsible for the adjudication (including competing the necessary due diligence and compliance processes) of all Mortgage Broker and Mortgage Sales Force originated mortgages in Ontario and Atlantic Canada.

Strong oral and written communication skills coupled with excellent customer service skills are essential

SHOPPERS DRUG MART August/2007 – October/2012

Buyer/Purchasing Assistant

Contributed to operational efficiency by performing a variety of administrative functions to assist purchasing processes; reported directly to the Senior Project Manager, Design & Construction

Assisted project managers, created and followed up on requisitions and project assignments for effective maintenance of PO’s

Create Purchasing Info records for new SKUs and update prices in the system for existing items for all Co-manufacturing Contracts.

Obtaining Delivery Cost info for each contract from Export/Import Department and updating contracts for Freight/ Brokerage costs

Documentation Administrator/Data Entry & Office Assistant 2005 - 2007

Demonstrated the ability to adapt readily to new environments and to produce a high quality of work while completing assignments with various banks through an employment agency, responsibilities included:

TD BANK, Toronto, ON

Sorted and processed mail, verified information using the AS/400 system, and distributed to various departments

Perform general data entry using SAP, Microsoft Excel and Word.

Computerized alphanumeric data from a variety of paper-based sources into an in-house database; recorded and verified data to ensure a high degree of accuracy and made any necessary corrections/modifications according to standard procedures

EDUCATION & PROFESSIONAL DEVELOPMENT

Canadian Securities Course - Present

Diversity and Inclusion – Shoppers Drug Mart University,

Managing Your Priorities – Shoppers Drug Mart University,

PCI Security Awareness Training (including Risk & Threats, Protecting Cardholder Data, Identity Theft and Social Engineering, Physical Security Controls) – Shoppers Drug Mart University,

Bank Teller Training, Toronto District School Board, Toronto, ON,

Legal Assistant / Paralegal Diploma, Thomson Education Direct, Toronto, ON,

Office Administration Certificate, Centennial College, Scarborough, ON,

Immigration Law Certificate Program, York College of Information & Technology, Toronto,

Data Entry Certificate, North American College, WHMIS, CPR & First Aid certification

COMPUTER SKILLS

Proficient in MS Window; Lawson Database systems. Basic skills in the use of in-house computer

Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express, SAP, as well as Internet research and communication tools

Familiar with Applications like MS Project, Abode, MS Office Suite, MS DOS

Oracle and Lawson for procurement



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