Customer Service Manager

PROFILE SUMMARY: Customer serviced focused candidate with 10+ years of general clerical skills, effectively able to organize and manage records, screen calls, forward messages, schedule appointments, order supplies, and assist in event planning, adeptly able to communicate and interact with all levels of professionals and clients, wanting to work with a progressive company and provide office support.

SUMMARY OF QUALIFICATIONS

Solid written and oral communication skills

Proven ability to execute a number of projects simultaneously

Detailed oriented, able to adhere to deadlines, and standard operating procedures

General clerical skills: answering multiline telephones, forwarding calls, making appointments, and providing basic office support

Use of sound judgement and analytical thinking skills to gather and relay information, to develop solutions to problems, and apply solutions

Positive self-presentation, comfortable with being the first line of contact for students and/or customers, representing companies in a professional and tactful manner

Courteous and empathetic when addressing customer service concerns

EDUCATION

Bachelor of Science, Business Management, Miles College, Fairfield, AL, 2000

MILITARY EXPERIENCE

United States Army, 4 years, Honorable Discharge

EMPLOYMENT EXPERIENCE

Office Assistant/ Receptionist, ADRC, Birmingham, AL, 02/2016-02/2017

Worked for the Aging Disability Resource Center

Assisted local senior citizens with information and referrals including: information for home care, Alabama Cares, Senior RX, State Health Insurance Services (SHIP), legal services, transportation, housing, financial assistance, and with services to assist seniors with daily living skills

Office Manager/Patient Coordinator, Birmingham, AL, 5/2004-2/2016

Provided strong customer care to clients

Coordinated services to find shelter for homeless individuals

Scheduled appointments for clinic/hospital services

Typed internal and external memos and prepared menus

Ordered and maintained supplies and tracked orders

Assisted with debt collections via telephone and email

Office Manager, Birmingham Singers Organization, Birmingham, AL, 4/2004 - 8/2010

Effectively operated a switchboard to answer and transfer calls

Typed all correspondence, scheduled meetings, assisted with AP/AR paperwork, and event planning for special occasions

Ordered and maintained supplies, handled inventory control

Office Manager, Miles College, Fairfield, AL, 9/1997 - 10/1999

Managed front office functions for Miles College Social Work Department: met and greeted students, answered questions, forwarded calls, maintained records, and followed FERPA regulations

Assisted with paperwork and processes to sustain the department’s accreditation

Typed all self-study materials

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