CARLA CIREY

***** * ******* **

Queen Creek, AZ *5142

Cell Phone 480-***-****

Email: ac4g5k@r.postjobfree.com

CORE COMPETENCIES

Transcription

Remote Employee since 2010

Reservations

Marketing

Customer Service

PROFESSIONAL EXPERIENCE

DICTATE EXPRESS, SOLANO BEACH, CA - PART TIME (2017-PRESENT)

Use ExpressScribe daily for transcription files assigned.

Utilize FTP site to transfer recorded files from company into ExpressScribe for transcription.

Transcribe taped court proceedings using computer software and hardware.

Transcribe Law Enforcement hearings, depositions, 911 calls, jail calls, mediations and other proceedings.

Edit reports generated by speech recognition and transcribe audio.

Typing speed of 80 WPM with 90% accuracy.

OUTDOORGEARBARN.COM, Queen Creek AZ (2011-2017)

Owner

• Operate autonomously in all facets of business, i.e., strategic planning, operations, merchandising, and marketing for online community; proficient in customer relations, brand positioning, revenue growth, forecasting, financial management, driving operational excellence, business development, price negotiations.

Demonstrate outstanding courtesy and strong interpersonal skills in all customer interactions; implement all business-building expectations through web presence and social marketing.

Strong focus on customer satisfaction, loyalty, and follow up; establish customer-centric culture of communication, collaboration and accountability resulting in top tier performance.

WORLDATWORK, Scottsdale AZ (2007-2010)

Product Analyst

Transcribed all customer meeting notes delivering to attendees of meetings and upper management

Conducted market research / landscapes to identify competitors, target market and market trends.

• Provided charts and presentations on results of analysis to upper management along with recommendations.

• Reviewed business requirements to create/streamline business process workflows that included all business activities from conceptual to procedural level.

ARIZONA FEDERAL CREDIT UNION, Phoenix AZ (2007-2007)

Market Research Product Placement Manager

•Transcribed all meetings at Arizona Federal via a voice recorder. Meeting notes were distributed to upper management as well as any vendors attending.

• Analyzed core membership segments to create and implement various product promotions using target marketing campaigns, such as email and direct mail.

• Developed and delivered presentations on new potential market areas and new products.

• Managed third party vendor to conduct brand study with focus groups based on market segmentations in the Phoenix and Tucson markets.

• Led senior management team to discuss Product Insights / Market Research reviews.

EDUCATION

MBA, Marketing, Western International University, GPA 3.8

Bachelors of Science in Business Administration, Indiana Wesleyan University, GPA 3.5

Transcriptionist Training

Project and Process Management Training

Contact this candidate