RONALD L. BRASSFIELD
865-***-**** (cell)
ac4g53@r.postjobfree.com
PROFESSIONAL EXPERIENCE
TeamHealth Aug. 15, 2016 – Feb. 8, 2018
Accounts Receivable follow up via phone or web on outstanding secondary invoice balances
Accenture Jun. 8, 2015 – Aug. 12, 2016
Claims Processor, outsourced project, adjudicated health insurance claims for Kaiser Permanente
Way to Go Merchandising Feb. 2, 2015 – Apr. 23, 2015
Merchandiser, refurbished/ reset fixtures and merchandise at Concord Wal-Mart store, temporary
CVS Caremark Dec. 1, 2014 – Jan. 10, 2015
Inbound Customer Care Representative for pharmacy benefit management – temporary
Talbot’s Nov. 10 - 30, 2014
Customer Service, inbound mail order calls, temporary
Kroger Oct. 15 - Nov. 30, 2014
Stocker
• Shelf stocker, Nutrition section, part-time
ICM Distributing Oct. 15, 2014 - (ongoing)
Graphics Production Artist (I-9 contractor)
Whirlpool June 3, 2013-Jan.10, 2014
Customer Specialist (temporary, Randstad)
• Appliances order placement, tracking, fulfillment for Whirlpool Corporation
Brass Tacks Media (self-employed) Oct., 2012- June, 2015
• Owner/operator of services for social media marketing and audience engagement
Sitel Aug. 29, 2011-Oct. 9, 2012
• Property and Casualty insurance services.
SAIC July 5-August 26, 2011
• Help Desk Support (as Modis temporary)
HBE, Inc. (I-9, contractor) Feb.-Apr., 2011
•Administrative support for charitable organization
Elavon Apr. 2, 2007-Jan. 31, 2011
•Tech Writer I, Operations Knowledge Center.
SAIC Sept. 2004-Mar., 2007
•Help Desk Support for Marathon Oil Company
Client Logic May, 2001- Aug. 2004
•Supervisor of 15-20 ADSL technical support personnel.
Technical Support Dec. 1999.- May, 2001
• Troubleshooting of ADSL formats PPPoA, PPPoE, and Fiber, various modems, OS’s
The Learning Company May, 1995 – Oct., 1998
Technical Support
• Troubleshooting of hybrid PC/ Macintosh multimedia software
Software Graphic Artist Jan. 1997 – Oct. 1998
• Illustrated & animated concepts for The Learning Company foreign language learning software