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Technical Writer

Location:
Knoxville, Tennessee, United States
Posted:
February 14, 2018

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Resume:

RONALD L. BRASSFIELD

865-***-**** (cell)

ac4g53@r.postjobfree.com

PROFESSIONAL EXPERIENCE

TeamHealth Aug. 15, 2016 – Feb. 8, 2018

Accounts Receivable follow up via phone or web on outstanding secondary invoice balances

Accenture Jun. 8, 2015 – Aug. 12, 2016

Claims Processor, outsourced project, adjudicated health insurance claims for Kaiser Permanente

Way to Go Merchandising Feb. 2, 2015 – Apr. 23, 2015

Merchandiser, refurbished/ reset fixtures and merchandise at Concord Wal-Mart store, temporary

CVS Caremark Dec. 1, 2014 – Jan. 10, 2015

Inbound Customer Care Representative for pharmacy benefit management – temporary

Talbot’s Nov. 10 - 30, 2014

Customer Service, inbound mail order calls, temporary

Kroger Oct. 15 - Nov. 30, 2014

Stocker

• Shelf stocker, Nutrition section, part-time

ICM Distributing Oct. 15, 2014 - (ongoing)

Graphics Production Artist (I-9 contractor)

Whirlpool June 3, 2013-Jan.10, 2014

Customer Specialist (temporary, Randstad)

• Appliances order placement, tracking, fulfillment for Whirlpool Corporation

Brass Tacks Media (self-employed) Oct., 2012- June, 2015

• Owner/operator of services for social media marketing and audience engagement

Sitel Aug. 29, 2011-Oct. 9, 2012

• Property and Casualty insurance services.

SAIC July 5-August 26, 2011

• Help Desk Support (as Modis temporary)

HBE, Inc. (I-9, contractor) Feb.-Apr., 2011

•Administrative support for charitable organization

Elavon Apr. 2, 2007-Jan. 31, 2011

•Tech Writer I, Operations Knowledge Center.

SAIC Sept. 2004-Mar., 2007

•Help Desk Support for Marathon Oil Company

Client Logic May, 2001- Aug. 2004

•Supervisor of 15-20 ADSL technical support personnel.

Technical Support Dec. 1999.- May, 2001

• Troubleshooting of ADSL formats PPPoA, PPPoE, and Fiber, various modems, OS’s

The Learning Company May, 1995 – Oct., 1998

Technical Support

• Troubleshooting of hybrid PC/ Macintosh multimedia software

Software Graphic Artist Jan. 1997 – Oct. 1998

• Illustrated & animated concepts for The Learning Company foreign language learning software



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