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Customer Service Test Cases

Kings County, New York, United States
February 14, 2018

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Cell: 929-***-****

Three years of experience in advanced testing methodologies and the software development life cycle for Client/Server, multi-tier/web based applications in Financial Securities and Banking domains. Strong knowledge of all phases,including

requirements gathering, risk analysis, project

planning, scheduling, testing, defect tracking,

management, and reporting of different types of

SDLC: Agile, Waterfall, V-model.

Master in creating and maintaining Test Scripts,

analyzing bugs and interacting with development

team members in fixing the defects.

Expert in making Test Plans and Test Procedures for the different Functional Modules of the application. Experienced in end to end, functional, regression, black box, performance and integration testing.

Efficient in logging the defects utilizing

HP QC/ALM, JIRA retest the fixes and track the

defects to closure

Used SQL queries to retrieve data for testing

Experienced in UNIX/LINUX to monitor log files

Participated in root cause analysis for defects and provided process improvement suggestions to

eliminate future occurrences of similar defects

Paired with automation team to work on data and

configuration setup to enhance the scripts.

Provided extended QA support for UAT, product

sign-off and production deployments.

Experience in Lean process improvement and work

closely with off-shore vendors to deliver projects on time and on budget.

Committed, self-motivated, result-arranged individual with excellent communication and presentation skills. 06/2017 to 02/2018


Long Island city, NY

Quality Assurance Analyst

NBS-National Branch System-provides transactional functionality, operational control and actionable customer information, including a complete set of teller and supervisor transactions and full set of support service. This application enables bankers to deliver enhanced customer service and to be more effective in up-selling. Application also supports credit cards, personal and auto loans processing.


Followed Agile throughout the project.

Involved in entire Software Development Life Cycle (SDLC), reviewed and analyze the System Requirement specification(SRS) and developed test cases.

Performed Manual Testing to check the main functionalities of the application. Performed Functional testing, Integration testing, Regression testing, and End-to-End testing. Used ALM for organizing Requirements, store the test Cases and executing Test cases and logging/tracking Defects Interacted with software developers, business analyst and other project management personnel involved in SDLC to resolve software related issues.

Participated in SCRUM and WalkThru meetings and discussed Enhancement and Modification requests. Help other team members to improve testing process. 05/2016 to 05/2017


New York, NY

Quality Assurance Analyst

MarkitServ provides end-to-end trade processing and workflow solutions that support all participants in OTC trading from SUMMARY



pre trade credit checking for clearing certainty to post trade notices of execution, trade confirmation, allocations, clearing and regulatory reporting.

The MarkitServ testing group's primary focus is on the testing phase of the product development cycle and responsible for process and improvements in the delivery of all applications that are owned by MarkitServ, including MTM, DSMatch, EGUS and MarkitWire.


Followed Agile Methodology and Iterative development throughout the project. interacted with developers and business analysts to resolve discrepancies between System Specifications, User Requirements and User Stories.

Developed overall Test Strategies, Test Plans for Manual testing including definition of Test Cycles and Schedules, executing test interfaces and documenting.

Coordinate with development team to identify Functional areas and Test scenarios that need to be tested. Performed Manual testing for testing Functionality and GUI of the application. Used Quality Center to organize and manage all phases of the software testing process, including planning tests, executing tests, and tracking defects.

Used Fix Protocol to check and understand different message types by using VeriFix. Participated in the development of data from the existing systems to the Oracle Financial Applications. Conducted system and regression testing, identified application errors and interacted with developers to resolve technical issues as with multi-user testing.

Involved in Daily and Weekly Status reports updates to the Team. 02/2015 to 05/2016


MA, Boston

Junior Manual Tester

Workday Financial Management serves to control and maintain the full range of financial capabilities, relevant,analytics and metrics and fully auditable process management. Instant global consolidation across multiple entities and currencies. Helps to manage normal financial processes more efficiently. Responsibilities:

Analyzed Business Requirements Document Co-working with QA lead to create the Test Plan finding the right approach for further testing.

Worked with development team members to execute System Integration testing(SIT), Regression and Functional testing.

Assisted with data management relating to the test requirements. Utilized HP Quality Center to log, check the Bugs and update the Bug status. Worked in fast-paced environment with Agile/Scrum methodology, covering a few sprints of the application simultaneously.

Participated in review meetings and and WalkThroughs to discuss the status of the project. Used reusable activities with utilizing the adaptable functionalities in Quick Test professional(QTP). BBA:

Technical University- Tashkent,Uzbekistan


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