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Customer Service Manager

Location:
Indianapolis, Indiana, United States
Posted:
February 14, 2018

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Resume:

Shannon M. Campbell

PHR, SHRM-CP

ac4g4i@r.postjobfree.com

**** ******** ***** **.

Indianapolis, IN 46237

C 317-***-****

Related Experience

Levy Restaurants at Bankers Life Fieldhouse- Indianapolis, IN Director, Human Resources, June 2017- Current

Administers various Human Resource plans and procedures for all company personnel.

Oversee and/or conduct all new employee recruitment and onboarding

Performs benefit administration to include claims resolutions, change reporting and communicating benefit information to employees. Including but not limited to: FMLA, STD, LTD, Medical, Dental, Vision, 401k and Life Insurance

Handles employee relations counseling, outplacement counseling and exit interviewing

Maintains HRIS records and compiles reports from database

Maintains compliance with federal and state regulations regarding employment

Assists in processing 401k loans and 401k open enrollment as well as changes

Processes all new hire and rehire paper work

Indianapolis Motor Speedway/IndyCar- Indianapolis, IN Human Resources Manager, March 2013- June 2017

Human Resources Generalist, 2011- 2013

Human Resources Benefits Coordinator, March 2009-2011

Administers various Human Resource plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook

Oversee and/or conduct all new full time employee onboarding

Participates in developing department goals, objectives and systems

Monitors performance evaluation programs and revises as necessary

Performs benefit administration to include claims resolutions, change reporting and communicating benefit information to employees. Including but not limited to: FMLA, STD, LTD, Medical, Dental, Vision, 401k and Life Insurance

Handles employee relations counseling, outplacement counseling and exit interviewing

Maintains HRIS records and compiles reports from database

Maintains compliance with federal and state regulations regarding employment

Assists in processing 401k loans and 401k open enrollment as well as changes

Processes all new hire and rehire paper work

Brickyard Crossing Golf Resort and Inn at the Indianapolis Motor Speedway Assistant General Manager- October 2004- March 2009

Responsible for new hire paperwork and initial hotel orientation

Hotel payroll coordinator

Ensure hotel is properly staffed at all times

Control hotel room inventory

Ensure hotel guest satisfaction throughout entire stay

Interview, hire, fire, discipline and train hourly employees

Grow current client base and maintain existing customers

Manage accounts payable and receivable for hotel property

Operate employee schedule within budgeted payroll figures Holiday Inn East - Indianapolis, IN

Sales Manager & Rooms Division Manager- February 2003- August 2004

Responsible for opening new accounts and managing current accounts

Grow current market, and find new markets

Meet and exceed sales goals

Responsible for recruiting, hiring and training new employees

Oversee all hotel room operations, including front desk, housekeeping and maintenance

Residence Inn by Marriott North- Indianapolis, IN

Assistant General Manager May 2002 -February 2003

Oversee all hotel property specific operations

Manage payroll and schedule of hourly employees

Interview, hire and discipline hourly employees

Responsible for new hire paperwork and orientation

Manage and resolve customer service issues

Responsible for all housekeeping and food inventory

Oversee and operate all property level financial transactions

Execute all end of the day and end of the month procedures

Train and assist other property managers on hotel procedures Residence Inn by Marriott- Grand Rapids, MI

Front Office Supervisor September 1998- May 2002

Acting night manager on duty

Respond to and resolve customer service issues

Assist all departments as needed, including front desk, housekeeping and food and beverage

Education

Batchelor’s Degree from Aquinas College Grand Rapids, MI 2002 Major: Organizational Communication and Public Speaking Certification

PHR- certified by HRCI

SHRM-CP certified by SHRM



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