Customer Service Manager
Resume:
Shannon M. Campbell
PHR, SHRM-CP
ac4g4i@r.postjobfree.com
Indianapolis, IN 46237
Related Experience
Levy Restaurants at Bankers Life Fieldhouse- Indianapolis, IN Director, Human Resources, June 2017- Current
Administers various Human Resource plans and procedures for all company personnel.
Oversee and/or conduct all new employee recruitment and onboarding
Performs benefit administration to include claims resolutions, change reporting and communicating benefit information to employees. Including but not limited to: FMLA, STD, LTD, Medical, Dental, Vision, 401k and Life Insurance
Handles employee relations counseling, outplacement counseling and exit interviewing
Maintains HRIS records and compiles reports from database
Maintains compliance with federal and state regulations regarding employment
Assists in processing 401k loans and 401k open enrollment as well as changes
Processes all new hire and rehire paper work
Indianapolis Motor Speedway/IndyCar- Indianapolis, IN Human Resources Manager, March 2013- June 2017
Human Resources Generalist, 2011- 2013
Human Resources Benefits Coordinator, March 2009-2011
Administers various Human Resource plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook
Oversee and/or conduct all new full time employee onboarding
Participates in developing department goals, objectives and systems
Monitors performance evaluation programs and revises as necessary
Performs benefit administration to include claims resolutions, change reporting and communicating benefit information to employees. Including but not limited to: FMLA, STD, LTD, Medical, Dental, Vision, 401k and Life Insurance
Handles employee relations counseling, outplacement counseling and exit interviewing
Maintains HRIS records and compiles reports from database
Maintains compliance with federal and state regulations regarding employment
Assists in processing 401k loans and 401k open enrollment as well as changes
Processes all new hire and rehire paper work
Brickyard Crossing Golf Resort and Inn at the Indianapolis Motor Speedway Assistant General Manager- October 2004- March 2009
Responsible for new hire paperwork and initial hotel orientation
Hotel payroll coordinator
Ensure hotel is properly staffed at all times
Control hotel room inventory
Ensure hotel guest satisfaction throughout entire stay
Interview, hire, fire, discipline and train hourly employees
Grow current client base and maintain existing customers
Manage accounts payable and receivable for hotel property
Operate employee schedule within budgeted payroll figures Holiday Inn East - Indianapolis, IN
Sales Manager & Rooms Division Manager- February 2003- August 2004
Responsible for opening new accounts and managing current accounts
Grow current market, and find new markets
Meet and exceed sales goals
Responsible for recruiting, hiring and training new employees
Oversee all hotel room operations, including front desk, housekeeping and maintenance
Residence Inn by Marriott North- Indianapolis, IN
Assistant General Manager May 2002 -February 2003
Oversee all hotel property specific operations
Manage payroll and schedule of hourly employees
Interview, hire and discipline hourly employees
Responsible for new hire paperwork and orientation
Manage and resolve customer service issues
Responsible for all housekeeping and food inventory
Oversee and operate all property level financial transactions
Execute all end of the day and end of the month procedures
Train and assist other property managers on hotel procedures Residence Inn by Marriott- Grand Rapids, MI
Front Office Supervisor September 1998- May 2002
Acting night manager on duty
Respond to and resolve customer service issues
Assist all departments as needed, including front desk, housekeeping and food and beverage
Education
Batchelor’s Degree from Aquinas College Grand Rapids, MI 2002 Major: Organizational Communication and Public Speaking Certification
PHR- certified by HRCI
SHRM-CP certified by SHRM
Contact this candidate