**** ********* **, *** *******, Texas ***** 210-***-**** ac4g4e@r.postjobfree.com

Jimmy Joseph Chano

Objective

I am accustomed to working in a fast paced environment with the ability to think and make quick business decisions and handle all clients in a timely professional manner. Demonstrate outstanding skills and knowledge in delivering great customer service in support and supervisor roles.

Experience

Sept. 2017 – Dec 2017

Conduent INC.

San Antonio, Texas

Customer Care Representative – Blue Cross Blue Shield

Enrolled clients for Insurance for the year 2018; take payments for all outstanding balances.

Knowledgeable in Blue Cross plans; Answer all questions regarding benefits.

Aug. 2016 – Aug. 2017

Kohl’s Customer Service Call Center

San Antonio, Texas

Call Center Representative Specialist

Negotiating skills; contacting customer over phone requesting payments. Assist incoming clients in placing orders on Kohls.com website. Outstanding Customer Service.

Collaborated with Human Resources and Managers for selecting new/rehire personnel.

Feb. 2014 – Jan 2015

CVS/ Caremark Call Center

San Antonio, Texas

Customer Care Representative I

Assist customers in ordering their medical prescriptions, receive payments and offer assistance to staff members and physicians. Data entry; 10 Key; Internet Explorer and Office programs.

Knowledgeable in dedicated client medical plans; provide exceptional customer service.

April 2003 – June 2013

Abacus Technology/ Mutual Telecom Services

San Antonio, Texas

Call Center Representative Operations

Answered incoming calls for Fort Sam Houston Army Base for a 24/7-switchboard call center.

Place calls, schedule calls abroad and within in the country for active Military/Civilian Personnel.

Document and dispatch technicians for Operation Center; Computer Help Desk assistance.

Education

1990 - 1994

Sidney Lanier High School

San Antonio, Texas

High School Diploma

References

References are available on request.