KELLY J. McCLAIN

**** ********** ***** ** #**

Concord Twp, OH 44077

Tel: 440-***-****

Email: ac4g43@r.postjobfree.com

Objective

The customer is the most important part of my business and deserves to be treated with the utmost respect. Always providing the customer the best service is the part of my job that I take immense pride in accomplishing.

Work History

Jul 2017 to Dec 2017

Steak n Shake

Diamond Center

Mentor, OH 44060

Server

Seating tables, taking orders and accommodating guests. Inputting orders into computer system. Ensure all orders are correct and deliver to table. Complete all serving duties and bus tables. Cash out customers checks and take-out orders.

Jun 2015 to Dec 2016

Burlington

Plaza Blvd

Mentor, OH 44060

Customer Service Supervisor

Supervising front end of store, including cashiers daily schedule, responsible for cash drawer. Solve customer issues that arrive, responsible for being certain the best customer service is being given to every customer.

Apr 2013 to Jan 2014

HomeGoods

Mentor Ave

Mentor, OH 44060

Customer Service, Processor

Cashiering, customer service at front lines, opening new Mastercard accounts, sales, returns, etc. Provide customer service on sales floor in all departments including rugs and furniture. Processing all merchandise received in delivery, from unpacking merchandise to the sales floor.

Jun 1996 to Oct 2011

STERIS Corporation

Mentor, OH 44060

BI/CI Assembler

Assemble biological and chemical indicators in a sterile environment. Follow all production and quality procedures. Print labels and inserts needed for product according to specifications. Do visual inspection of products according

procedure and drawing.

Reached Star Status in VPP Program by OSHA

Certified in the handling of blood borne pathogens

Trained in Lean Manufacturing Practices

Trained in 5S practices

Qualified in reading and understanding of HazMat labels and specifications

Aug 2007 to Nov 2009

Marc's

Mentor, OH 44060

Cashier, customer service associate and as the frontline supervisor I was responsible for cashiers, cash box and customer needs.

Education

Spring 2011-Present

Lakeland Community College

Kirtland, OH 44060

Major: Health Technologies

Mar 2010 to August 2011

Penn Foster

Scranton, PA 18515

Major: Travel & Tourism

2003-2005

Lakeland Community College

Kirtland, OH 44060

Major: Business

Travel & Tourism

Achieved Dean's List

Jun 1988

Wickliffe High School

Wickliffe, OH 44092

Diploma

Obtained a word processing certificate at Willoughby Technical Center

Software/ System Skills

Adobe Illustrator 10

Zebra Design Pro

References available upon request.

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