MERNELA M. ANEZ S.

Organizational Change Management Expert

E-mail ac4g3x@r.postjobfree.com

Cell: 1-954-***-****

SUMMARY

Bilingual (English- Spanish) Industrial Engineer with a Master Degree in Business Management. Results-oriented Senior OCM expert with more than 20 years of demonstrated leadership ability across wide Organizational/People Change Management, Transition Management, Project Management and Project Planning & Control spectrum. Outstanding Organizational Change and Project Management experience for different corporations with cross-functional teams including the State and Local Government, System Technology-SDLC Projects for the Financial /Insurance industry. ERP and SAP Implementations with an Agile approach. ADKAR- Prosci methodology implementation, expert in methodology to assess the Change – Manage the Change and Monitor Adoption. Experience and knowledge of PMBOK principles to manage large-scale initiatives. Ability to manage, control, coordinate and supervise different projects at the same time. A solid understanding of how people go through change and how to manage the change process. Experience and knowledge of organizational change management principles, methodologies and tools. Organizational Change Management Project Management

- Organizational Change Management - Management knowledge & experience

- ADKAR – Prosci - Leadership-Team building

- Assess and manage the change - Project’s planning and control

- People Change Management -. Resources, staff and costs planning

- Data analysis and decision making - Risk management

- Staff/team coaching/facilitation - IT System Technology projects

- Process evaluation and upgrade - Weekly/monthly progress reports

- Strategic and tactical Planning - Agile projects

- Change Agent’s Network - Cost-effective resource management

- Communication and Training Plans - Strategic and Tactical Planning

- Cross-functional team management - ERP Implementations(Oracle)

- Role Mapping - SAP Implementations

- Executive coaching - MS-Project -Share Point and Visio skills

- Excellent Communication skills - KPI’s – Continuous Improvement

- Trainer and work sessions facilitator - Budget management EXPERIENCE/RESULTS

Cuyahoga County, Cleveland Oh May 2017 – current

Position: OCM Lead Consultant

Leading the Change Management end to end implementation that includes Lawson/Infor Finance ERP: Procurement, Enterprise Assets Management and Human Capital Management modules Responsible for the development, implementation, execution and follow up of the overall and tactical plan of the OCM implementation to address technical and organizational impacts. This includes management of several work streams at the same time: Communication Plan, Training Plan, Coaching Plan, Leadership Alignment, Coaching Plan, Resistance Management, Sponsor Model, and Change Agent’s Network. Some deliverables associated to these plans are:

Stakeholder Assessment

Change Impact Analysis

Change Initiation Readiness Assessment

Role Mapping

Change Initiation/Awareness Workshops

Change Agent’s Network

Organizational Structure Support

Communication Plan

OCM Strategy and Plan

Lighthouse Non-Profit Organization, Madison Wi July 2016 – Apr 2017 Position: OCM Consultant

Supporting the organization to manage the changes in the transition to a new location with a parallel organizational growth and restructure.

• Strategic Transition Plan

• Leadership Coaching

• Current state and future state assessment and roadmap development

• Stakeholder Assessment and Change Impact Analysis

• Leadership Team and Stakeholders Training

• Process Improvement Assessment and read-out

ContinuUS, Lone Rock Wi June 2016 – Jul 2016

Position: OCM Consultant

Short-term engagement to support the transition of the IT Director.

• Created Stakeholder Impact Analysis and Change Impact Analysis

• Transition Plan

• Root-Cause Analysis

• Process Improvement Assessment and read-out

CUNA MUTUAL GROUP, Madison Wi June 2015 – Dec 2015 Position: People Change Management Consultant

Managing an International IT System Technology Integration Project with different work streams in 5 different countries at the same time aligned with the ADKAR Change Management methodology.

Elaboration of Change management assessment, Stakeholder Impact Analysis, Job Impact Assessment, Change Impact Analysis, Readiness Assessment, Metrics, Change Management Detailed Plan.

Design and execution of Change Management Plan ( Training Plan, Communication Plan, Stakeholder Roadmap, Coaching Plan, Leadership Alignment).

Planning, development, execution and logistics coordination of the Training Plan.

Planning, development and execution of the Communication Plan.

Change Adoption Readiness. Cross-functional team management

Created Communication and Training Material for different levels within the organization.

Execute metrics and monitoring plan. Progress Reports elaboration and follow up

Content management and storage in SharePoint

Reinforcement/ Continuous improvement plan

Developed and conducted messages to a variety of audiences. Presentations and communication materials.

Risk Management related to executive and people related risks. Anticipate resistance points, and develop specific plans to mitigate the impact.

STATE FARM – HEADQUARTERS, Bloomington IL Feb 2015 to June 2015 Position: Business Analyst - System Technology

Project Planning, implementation and control of System Technology SDLC Projects for State Farm Headquarter. ERP implementations.

Strategic and tactical planning. Meet objectives on time and on budget. Reports and analysis.

Cross-Functional team management. Facilitation of work sessions.

Conducted and coordinated stakeholder and team meetings. Staff allocation and resource management.

LIFE RE_ENGINEERING ENTERPRISE LLC, Miami FL May 2009 to Dec 2014 Position: Organizational Change Management and Project Management Organizational Change Management and Project Management Consulting for multiple industries with diversity of projects. Logistics, Procurement, Transportation and Oil & Gas Industry.

OCM Project Management Implementation. ADKAR approach.

Assess the Change; Manage the Change and Monitor Adoption.

Conducted assessments to measure change readiness and adoption- Presentations and Surveys

Created a customized organizational re-design / Transition Change Management plan based on the needs of the projects.

Strategic and tactical planning of end-to-end change management roadmap.

Trained and coached multi-cultural, cross-functional teams and managerial staff

Managed the relationships and interfaces with impacted stakeholders across the organization.

Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships and to influence others and move toward a common vision or goal.

Stakeholders Assessment, Job Impact Assessment, Change Impact Analysis,

Coaching of Director and CEO to buy in OCM engagement and communication deployment. PROJECTS :

- CONTINENTAL SERVICES & CARRIER, Florida April 2014 to Dec 2014 Position: OCM Project Manager

- UPPERLIFT MACHINERY AND LOGISTICS, Florida April 2013 to April 2014 Position: OCM Consultant

- TOTALCARGO PROJECTS - Florida July 2012 to March 2013 Position: Project Change Manager

April 2008 to May 2009 took the time off for family reasons and professional development. INELECTRA – (www.inelectra.com) Caracas Venezuela Jul 2006- Jul 2007 Position: Planning and Control Engineer for the Oil & Gas industry Basic function: ERP (Oracle) implementations OCM Project Planning and Control. Responsible for the EPC (Engineering Procurement and Construction) project planning and progress control from the beginning to the end for the Local Government. Worked onsite with the construction leading team. Supervised project plan execution and assured milestones compliance. Developed WBS, Gantt charts and PERT charts for the project. Elaboration of weekly and monthly progress reports with actual vs. planned, deviation, forecast, action plan, man-hour administration and budget control. Elaboration of cash flow, “S” curves, resources, productivity and efficiency graphs. Executive summary for the headquarters. Accomplishments:

ERP – Primavera Project Planning from P3 to P5 implementation

Successfully coordinated all assignments in order to finish project on time and within budget.

Took control of the project and recovered payments for several million dollars put on hold for lack of previous information. Designed management Man Hours efficiency indicators. VEPICA WOODGROUP – ( www.vepica.com) Houston TX Jun 2005- Jun 2006 Position: Planning and Control Engineer for Oil & Gas Industry – State Government Basic function: CPF (Central Production Facilities) Offshore Engineering – Phase I - CONOCO PHILLIPS assigned at Alliance Engineering in Houston, Texas. Developed WBS, Gantt charts and PERT charts for the project control. Responsible for controlling over 350,000 MH. Monitoring and control of progress in the deliverables issues, Man Hours, efficiency and performance of each team leader according to the plan. Responsible for controlling the project’s man hours, budget, deliverables, milestones, progress and staffing from the beginning to the end of the project. Accomplishments:

Successfully planned and controlled the overall project from the beginning to the end.

Supported CEO and Senior Managers in the procurement progress control.

Controlled progress of third party Vendors with packages been built in USA, Venezuela plus the overall plan progress track. Coordinated ad-hoc special (planning/scheduling) studies as required.

Ensured proper understanding of the key schedule sensitivities, milestones and drivers.

Developed Productivity and efficiency Indicators for Manager and Headquarters evaluation. In order to make corrective decisions.

Coached and trained staff in planning tools and techniques to assure the Project Plan execution successfully.

Ditech–Technip (www.ditech.com.ve) Caracas Venezuela July 2003- May 2005 Position: Planning and Control Engineer for the Oil & Gas Industry Basic function: SAP Implementations and System Technology Integrations for the finance department. Same responsibilities as the above in Vepica and Inelectra. Planning and Control for multidisciplinary engineering projects for the local and state government. Change Management implementations support. PDVSA S.A.- (www.pdvsa.com) Caracas Venezuela Aug 2000- April 2003 Position: District Organizational Change Manager for ISO 9000 transition – Oil Distribution Plants - Capital District – State Government

Basic function:

SAP – PM Implementation OCM support for the Oil Distributions Plants Maintenance Program. Responsible of the Organizational and People Change Management transition of Quality System Administration with standards ISO 9000:2000. Ensure that all necessary QMS (Quality Management System) processes were adequately defined, effectively deployed, and continually kept up. Coached and trained headquarters, team leaders and personnel of the district with standards ISO 9000:2000 to prepare them for the transition and Certification process through the Change Management roadmap. Designed and executed the strategic Communication Plan, Training and Coaching Plan. Accomplishments:

SAP–PM Implementation OCM support for the Oil Distributions Plants Maintenance Program

SAP-PM OCM Sponsor.

Organization re-designs in order to make the transition from one standard to another. Procedures based to processes approach.

Successfully led the organization through difficult transition and change management end-to–end from standard ISO 9002:1995 to ISO 9000:2000 in the four Oil Distribution Plants, Management Team, CFO and CEO.

Executed on time and on budget the Training Plan, Communication Plan and Coaching Plan.

Achieved ISO 9000:2000 Certification for the corporation.

Certified Internal Auditor and leader Auditor for QMS (Quality Management System).

Saved over 60% of training budget assigned in contract by self designing and facilitating workshops to Identify processes, inputs, outputs, internal and external clients of all the organization

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Nouel Ingenieros Consultores - (www.nouelconsult.com) Caracas Venezuela May 1997- July 2000 Position: Planning and Control Engineer

Basic function: Same responsibilities as the above in Ditech. Accomplishments:

Designed schedule, cost and critical path controls in Primavera Project Planner.

Elaboration of Project Plan schedule, Pert-CPM and Gantt charts in Primavera software. FORD MOTOR COMPANY- (www.ford.com.ve) Caracas Venezuela Jan 1996- Feb 1997 Position: Change Manager - After- Sale Department

Responsible for Service and Parts departments change management transition and reorganization. Leader of the Change Management project for Q-101 Certification (International Quality Certificate for FORD). Leaded and designed a customized change management plan. Implementation of the quality standards system and tools requested in Q-101. Implemented statistics based management. Accomplishments:

Organizational Change Management successfully accomplished.

Merged two departments into one and re-structure all the organization, mitigating the impact in the productivity through the Change Management approach.

Successfully achieved the Q-101 (Quality Certification) for DIAUTO- FORD Dealer

Upgraded the process between service and parts through analysis and re-structuring of the departments involved

Effectively designed a program to increase operation process productivity .Later implanted nationwide in the corporation due to the high increase in the level of productivity. Impacted increase of net profit in 35 %.

Designed Management indicators to measure and improve after sales service. EDUCATION

Industrial Engineer – Specialty: Management – Universidad Jose Maria Vargas -Venezuela Sept 1995

Business Management Master Degree- Universidad Jose Maria Vargas – Venezuela June 1999

Leadership Trainer – John Maxwell Team July 2016

Executive Trainer – Mars Venus Executive Training, Las Vegas August 2011

Professional Executive Coach – Mars Venus Coaching, Las Vegas March 2009

Professional Gender Intelligence Associate – Barbara Annis & Associates – Las Vegas February 2013

Auditor ISO 9001:2008,OHSAS 18001:2007, ISO 14001:2004 & ISO 19011:2012- Long Consulting SAS- Miami September 2013

Internal Auditor – Perry Johnson – Venezuela 2001

Leader Auditor ISO 9001:2000 – QS1 – Venezuela 2001

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