Experience in: Business Operations; Information Technology; Project Management; Data Analytics, Business Intelligence and Reporting; Management and Senior Administration; Consulting; Fundraising/Advancement Support; Fitness Manager and Trainer; Educator

Highly experienced and collaborative Information Technology (IT) and Business Operations Professional with expertise developing, managing and implementing information technology, strategic plans, project management and business operations, business intelligence, data analytics and metric reporting. Spearheaded initiatives within multiple settings, including Princeton University, The College of New Jersey, Holy Family University, Chestnut Hill College, and Council Rock School District. Committed to serving in non-profits and helping others. Set people up for success.

Accomplished, results oriented, information technology professional and business operations specialist leveraging experience to support institution’s goals and strategic plans. Demonstrated commitment to serving others and delivering solutions.

• Consistently delivered value in roles including IT director/manager, IT projects manager, business operations specialist, IT systems manager, senior programmer, analyst, database administrator, reporting, and document imaging manager (print/copy /scan/FAX).

• Proven skills creating and implementing strategic plans; creating, obtaining approval for and implementing budgets; implementing upgrades and conversions; evaluating and selecting products and vendors/consultants; authoring bids/RFPs/RFQs/RFIs; evaluating, awarding, negotiating and managing contracts; providing and evaluating metrics; performing purchasing and accounting.

• Experience in using data analytics in decision making processes and reporting various data in analysis and visualization formats.

• Experienced operations and financial manager developing and administering multimillion-dollar budgets, saving institution money and performing various aspects of business management.

• Record of identifying and implementing continuous process improvements in complex environments that optimize operations and performance while generating cost savings and results desired.

• Ensured compliance with institution, state and federal rules, policies, regulations and laws; implemented security and privacy.

• Experience in fundraising/development/advancement IT support.

Experienced health and fitness professional as Fitness Center Director and trainer.

Experienced educator and mentor.

Professional Experience & Accomplishments

Moved to North Carolina. 1/2017–Present

THE COLLEGE OF NEW JERSEY Ewing, NJ 1/2008–12/2016

IT Business Operations Specialist

Integral contributor to IT business operations, projects, change control, budget creation and management, contracts and vendor/contractor management, data analysis, business intelligence, and metric reporting, accounting, purchasing, multifunctional print/copy/scan/FAX (MFP/D) fleet and print systems management.

• Conducted due diligence and data analysis, providing reports (regularly, monthly, semester, yearly) and business intelligence that supports sound decisions. Presented data in analysis and visualization formats.

• Utilized structured query language (SQL) for academic and administration systems and metric reporting.

• Developed and implemented annual IT budget, provided needs assessments, accurate information, cost justification. Maintained over 100 budget accounts. Saved College money by negotiating costs with vendors and contractors.

• Highly effective in controlling overall IT costs, prepare detailed bids/RFPs/RFQs/RFIs, perform purchasing analysis, work with vendors and negotiate and approve terms and conditions to secure most appropriate and cost-effective products and services. Ensure compliance with all software licenses as well as adherence to applicable vendor, college and state requirements, guidelines and policies.

• Involved in purchasing and components of purchasing systems, policies and processes.

• Managed IT projects including IT budget, multifunctional print/copy/scan/FAX devices (MFP/MFD) implementation and other projects.

• Reviewed IT contracts editing and processing IT contracts with various College constituencies and vendors. Worked with teams that negotiated multiyear contracts at a substantial reduction in costs. Worked with and managed vendors.

• Evaluated, utilized and complied with institution, state and federal standards, rules, policies, regulations, guidelines and laws.

• Utilize College finance and business services systems and accounts providing accurate information. Worked with Oracle PeopleSoft and SCT/Ellucian Banner software (before conversion to Oracle) and other management systems.

• Apprised Administration and Vendors of College metrics with Institutional Research and Effectiveness.

• Prepared usage reports (ex. multimedia classrooms; print management).

• Oversaw components of Travel System.

• Served on following committees:

- Staff Senate (elected) - Athletics & Advisory Recreation Program Committee (appointed)

- Campus Master Plan Review Committee (appointed) - Healthy Campus Program Committee (appointed)

YMCA Newtown, PA 1/2004–12/2007

Fitness Center Floor Director

As Certified Fitness Facility Manager/Personal Trainer (AAAI/ISMA), expertly managed fitness floor operations and programming, finance, sales/marketing, facility, staff selection/management, strategic planning. Implemented numerous process improvements. Conducted personal training. Managed and performed equipment and facility maintenance.

• Created and implemented motivational health and fitness programs for members and facilities maintenance program.

• Selected, scheduled, managed, mentored and evaluated staff (trainers and group fitness).

• Trained and mentored staff and members in use of exercise equipment and various stretching techniques.

ARCHDIOCESE OF PHILADELPHIA SCHOOLS Philadelphia, PA 9/2002–1/2004

Technology Integration Specialist / Consultant / Educator

In grant-funded role; implemented technology-in-education training project and developed and implemented technology training for teachers and students; wrote technology documentation and technology in education newsletter.

CHESTNUT HILL COLLEGE Philadelphia, PA 7/1998–8/2002

Director of Information Technology (hands on)

Oversaw institution-wide IT systems, software and hardware, asset management, networks (local and wide area), Internet/Web, upgrades and conversions, telecommunications, disaster recovery, IT standards and integration, IT projects, user support, training, new technologies evaluation and implementation, security and privacy. Created, obtained approval for and managed budget. Performed strategic planning. Wrote RFPs/RFQs/RFIs, evaluated responses, awarded contracts, worked with and managed vendors. Performed analysis and reporting. Worked with and presented to various constituents including students, faculty, staff, administration and Board of Trustees.

• Served as IT Project Manager for Y2K project; network operations center construction; IT components of construction of new state-of-the art academic building; campus wide data/voice/video network installation; new telecommunications system installation.

• Orchestrated customer and user support service program, wrote training and user documentation.

• Created, negotiated and managed service level agreements and contracts to ensure superior service at optimal prices.

• Selected, managed, mentored and scheduled staff, evaluated performance and provided coaching and mentoring.

COUNCIL ROCK SCHOOL DISTRICT Newtown, PA 9/1997–6/1998

Director of Information Technology / Member of Superintendent’s Executive Team

Responsible for all administration IT at leading school district including eleven (11) locations.

• Collaborated in the development and implementation of a multiyear academic information technology strategic plan.

• Created and implemented multiyear administration information technology strategic plan.

• Created budget for plans with members of the school district staff and administration.

• Successfully presented to and obtained approval from the school board for IT plans and multimillion-dollar budget.

• Obtained financial support for the plans through grants and district funding.

HOLY FAMILY UNIVERSITY Philadelphia, PA 7/1994–8/1997

Director of Information Technology (hands on)

Responsible for all administration and academic IT (software and hardware, asset management, networks, Internet/Web, upgrades and conversions, telecommunications, disaster recovery, standards, policy and procedures development and implementation, process analysis, strategic planning, IT Projects, IT integration, user support, training, security and privacy, new technologies evaluation and implementation) at institution including two (2) campuses. Wrote RFPs/RFQs/RFIs, evaluated responses, awarded contracts and worked with vendors. Created, obtained approval for and implemented budget. Developed and managed IT projects. Selected, evaluated and managed staff. Worked with and presented to various constituents including students, faculty, staff, administration and Board of Trustees.

• Served as IT Project Manager for asset management and help desk programs; network operations center construction; IT components of construction of second campus; voice, data and video network connecting two campuses; Internet and Web connectivity including email; new telecommunications system.

• Lead creation of University’s multiyear IT strategic plan with students, faculty, staff and administration. Garnered support and approval of students, faculty, staff, administration and Board of Trustees for the plan via various methods including team meetings and presentations. Obtained financial support for the plan. Lead member of IT Advisory Committee.

• Chair of multi college (Southeastern Pennsylvania Consortium for Higher Education - SEPCHE) IT organization and lead SEPCHE team in the management of grant, selection and implementation of video conferencing and distance learning system as per grant.

PRINCETON UNIVERSITY Princeton, NJ 7/1988–6/1994

Software Engineer/Senior Programmer, Analyst, Systems Manager, Database Administrator, Acting Director

Instrumental in bringing strategic IT support to Advancement/Fund Raising/Annual Giving/Development initiatives. Performed as acting director managing staff and projects. Performed computer programming, systems management and database administration.

• Developed, tested and implemented computer application programs and relational database systems. Maintained and documented the University’s Fund Raising (FRIS). Wrote and documented scripts and reports (FOCUS, OLQ [SQL], CULPRIT). Utilized systems/software development life cycle.

• Member of FRIS to ADVANCE IT conversion project team. Wrote portions of ADVANCE (relational database management system) proposal and IT project plan. Developed systems to upload and download data between mid-range and mainframe computers. Key member of systems migration team.

• Managed systems and IT security, created and implemented Disaster Recovery Plan, managed computer hardware and software systems, upgrades, patches, fixes. Documented processes and systems.

• Member of IT project team that deployed PCs.

Education, Professional Development and Affiliations

MS, Education, Special Education Concentration, Lesley University, Cambridge, MA

BS, Mathematics with information technology, computer science courses, Northeastern University, Boston, MA

Computer Science & Information Technology Certificate, Fitchburg State College/Keefe Voc Tech., Framingham and Fitchburg, MA

Project Management Training, Six Sigma Training

EDUCAUSE, Project Management Institute (PMI), Southeastern Pennsylvania Consortium for Higher Education (SEPCHE, IT Chair (2 yrs.) and Member (6 yrs.))

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