Hope Bittner

Hamilton, OH *****

ac4g2u@r.postjobfree.com

513-***-****

Dedicated and focused employee who excels at prioritizing, completing multiple tasks simultaneously and

Following through to achieve project goals.

WORK EXPERIENCE:

Intermodal Dispatcher

Taylor Distribution 2016- Present

Planned driver’s itinerary to ensure timely pick-up and delivery of loads, while following safety

Provided continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution. Conferred with customers or supervising personnel to address questions, problems, or requests for service. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Maintained reports that described on time delivery statistics. Scheduled a staff of over 50 drivers to maximize route efficiencies. Entered and interpreted data from TMS, Windows 7 software in support of organizational objectives

Fleet Manager/Dispatcher

Universal Intermodal Services - 2014 to 2016

Manage inbound and outbound freight flow, Plan and implement delivery routes for drivers, coordinate

contractor and all driver activities, managing of internal operating procedures, process multiple calls

simultaneously from internal as well as external customers, various reports on production, quality,

timeliness, staffing, maintenance, and discrepancies. Build strong connectivity between terminal and corporate

operations. Knowledge of DOT regulations, daily track and trace of freight at the rails.

Operations Manager/ Dispatcher

Universal Transportation - 2010 to 2014

Scheduled and dispatched workers, work crews, equipment and service vehicles to appropriate locations

according to customer requests, specifications and needs, using radios and telephones. Conferred with

customers and supervising personnel in order to address questions, problems and requests for service

and equipment. Relayed work orders, messages and information to and from work crews, supervisors and

field inspectors using telephones and two-way radios. Prepared daily work and ran schedules. Arranged for

necessary repairs in order to restore service and schedules. Advised personnel about traffic problems such

as construction areas. Accidents, congestion, weather conditions and other hazards. Picked up passengers in

response to radio and telephone relayed requests for services. Wrote, designed and produced time of client

pick up's and drop offs and recorded mileage. Established clear objectives for all lessons, units, and projects,

and communicate those objectives to other staff. Executed daily operations of drivers and office.

Administrative Assistant

Treehouse Environmental LLC - 2005 to 2010

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests

for information. Designed electronic file systems and maintained electronic and paper files. Maintained the

front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside

vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Dispersed

incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming

and outgoing correspondence. Posted open positions on company and social media websites. Organized files,

developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the

company's senior director. Assigned routes and trucks Kept records of customer interactions and transactions,

recording details of inquiries, complaints, and comments, as well as actions taken. Determined charges for

services requested, collected deposits and payments, and arranged for billing to workers. Accounts Payable

and Accounts Receivable

Certification in Office Administration coursework

Cincinnati Metropolitan College

1995 to 1997

Contact this candidate