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Engineer Customer Service

Austin, Texas, United States
56,000 annually
February 14, 2018

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Jorge Cesar Ibarra

**** ******* **** ****

Austin, Texas 78753

(210) 781 – 2201


Dedicated self-motivated leader who can execute policies and maintain work place organization to achieve company objectives and goals. Experienced in conflict resolution, multitasking, attention to detail, and maintaining composure in stressful situations. Advanced skills in computer based programming, education, and presenting information accurately and effectively.



Proficient in: Language C, Visual Basic, Pascal, UNIX Shell programming, AWK, Perl, Expect, and Java.


Databases: database design and modeling, Oracle 8, PL/SQL, SQL Plus,Web Design, Access Datatbase,

Platforms: UNIX, Windows XP,7 &10, AIX, Solaris,Cisco WebEx Connect, InTune, Lotus Notes 8.5 Active Directory, SCCM, MSRA, SharePoint, VPN


IT Help Desk October 2016-December 2017


Provide first line response for users requiring assistance with information technology issues and problems

Act as a liaison between customers and technical escalation teams

Interact with network services, software system engineering, and applications development to restore service and identify and correct core problems with Tier 2 support

Assess the nature of technical issues to determine appropriate actions via desk-side or remote assistance

Remote installation, remediate and configuration for windows 7/8

Technical/Engineer February 2015-Present

Contingent Network Services

Monitor and manage telecommunication networks and servers.

Operate and update 5ESS switches for Lucent Technology, UNIX systems and Lotus Notes.

Program equipment of transportation.

Mathematics Tutor

Self Employe January 2011-Present

Offer multiple tutoring options in all studies of mathematics.

Provide consultative sessions with prospective clients.

Develop an action plan for course of studies and implement goals.

Suggest references for other areas of study, if requested.

Sales Representative June 2014-Sept 2015

Millennium Independent Contractor

Sold a variety of competitive cable TV, phone, and internet packages.

Provided customer service to existing and new customers.

Educated customers about services, by effectively utilizing selling tools.

Exceled in sales goals and implementing company’s mission statement.

Mathematics/English Teacher December 2003-January2011

High School 24, George Brown College

Advised students in the fundamentals of math and its functions.

Provided learning tools to students help others learn math.

Promoted healthy study habits.

Taught English grammar to predominately Spanish speaking students.


Information Systems Management Certification- Keller University

LBS Upgrading Program – George Brown College

MS, Electronic Circuits- Institute of Technology Monterrey

BS, Electronic and Communications Engineering- Autonomous University of Nuevo Leon

Austin, TX- 2014

Toronto, CAN-2004

Monterrey, MX-1996

Monterrey, MX-1993

References Upon Request

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