Jorge Cesar Ibarra
Austin, Texas 78753
(210) 781 – 2201
ac4g2d@r.postjobfree.com
CAREER SUMMARY
Dedicated self-motivated leader who can execute policies and maintain work place organization to achieve company objectives and goals. Experienced in conflict resolution, multitasking, attention to detail, and maintaining composure in stressful situations. Advanced skills in computer based programming, education, and presenting information accurately and effectively.
COMPUTER SKILLS
Languages
Proficient in: Language C, Visual Basic, Pascal, UNIX Shell programming, AWK, Perl, Expect, and Java.
Software
Databases: database design and modeling, Oracle 8, PL/SQL, SQL Plus,Web Design, Access Datatbase,
Platforms: UNIX, Windows XP,7 &10, AIX, Solaris,Cisco WebEx Connect, InTune, Lotus Notes 8.5 Active Directory, SCCM, MSRA, SharePoint, VPN
EXPERIENCE
IT Help Desk October 2016-December 2017
Teksystem
Provide first line response for users requiring assistance with information technology issues and problems
Act as a liaison between customers and technical escalation teams
Interact with network services, software system engineering, and applications development to restore service and identify and correct core problems with Tier 2 support
Assess the nature of technical issues to determine appropriate actions via desk-side or remote assistance
Remote installation, remediate and configuration for windows 7/8
Technical/Engineer February 2015-Present
Contingent Network Services
Monitor and manage telecommunication networks and servers.
Operate and update 5ESS switches for Lucent Technology, UNIX systems and Lotus Notes.
Program equipment of transportation.
Mathematics Tutor
Self Employe January 2011-Present
Offer multiple tutoring options in all studies of mathematics.
Provide consultative sessions with prospective clients.
Develop an action plan for course of studies and implement goals.
Suggest references for other areas of study, if requested.
Sales Representative June 2014-Sept 2015
Millennium Independent Contractor
Sold a variety of competitive cable TV, phone, and internet packages.
Provided customer service to existing and new customers.
Educated customers about services, by effectively utilizing selling tools.
Exceled in sales goals and implementing company’s mission statement.
Mathematics/English Teacher December 2003-January2011
High School 24, George Brown College
Advised students in the fundamentals of math and its functions.
Provided learning tools to students help others learn math.
Promoted healthy study habits.
Taught English grammar to predominately Spanish speaking students.
EDUCATION
Information Systems Management Certification- Keller University
LBS Upgrading Program – George Brown College
MS, Electronic Circuits- Institute of Technology Monterrey
BS, Electronic and Communications Engineering- Autonomous University of Nuevo Leon
Austin, TX- 2014
Toronto, CAN-2004
Monterrey, MX-1996
Monterrey, MX-1993
References Upon Request