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Administrative Assistant Customer Service

Conroe, Texas, United States
February 14, 2018

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Brandy R. Girard

***** ** ****

Conroe, TX 77302

Cell Phone 936-***-****



Innovative individual seeks administrative/project support position with an aggressive company offering career guidance and opportunity for potential advancement.


More than ten years administrative experience, document and inventory control experience, good interpersonal skills, detail oriented with strong computer skills including extensive knowledge of Microsoft Office products. Team player with the ability to multi-task. Exceptional written and oral communication skills with focus on delivering excellent customer service.

Individual strengths include motivation, versatility, and the ability to analyze and use initiative and independent judgment with access to confidential information.


08/09 – 03/14 Conlen Surfactant Technology, Inc. – Conroe, TX

Logistics Coordinator/Administrative Assistant

SAP implementation – with working knowledge of modules: MM, SD, PP, QM

(material management/inventory control, sales & distribution/shipping & receiving, production (batch) planning, quality management)

Inventory Control, Economics, Establish & Maintaining Material

Tracking / Cost Analysis Spreadsheet which integrates inbound material with outbound products to more accurately price blends.

Document control

(Technical) Establish & Maintain MSDS, TDS, Labels, COA’s, & other technical data associated with all inbound outbound materials.

(Office) Maintain customer data base, all documents on network share drive including: scanning, filing, saving e-files in specific storage areas and/or devices.

Purchasing of Raw Materials out of Mexico & within the US includes:

Submitting Purchase Orders & Negotiating cost of materials.

Processing Shipping Documents ( Customs Invoice, NAFTA, Bills

of Lading, Certificate of Analysis) as required for all shipments.

Processing Customer Orders from Canada, Mexico, & within US

Creating Invoice Folders, batch tickets, production work orders, and all load requirements as per customer request such as: Custom Toll Blend, Packaging, Storage, Special Labeling, & Blind Shipments

Coordinating & Negotiating Rates with various trucking companies for all:

Inbound Bulk Tanker carrying Raw Material

Outbound Bulk Tanker carrying Finished Products

Daily phone & email contact with customers, vendors, trucking companies as well as daily face-to face interaction with executive officers, sales team, production staff, plant chemist, and drivers regarding the production flow, inbound / outbound materials.

WORK HISTORY (continued)

08/09 – 03/14 Conlen Surfactant Technology, Inc. – Conroe, TX

Logistics Coordinator/Administrative Assistant

Provide Executive sales support & assist customers with technical data and/or inquiries regarding their PO’s. Providing basic administrative support requested by inter-office personnel as well as any and all requests by customers, vendors, drivers, etc. Flight and hotel arrangements, creating and maintaining spreadsheets, office supply orders, project purchase order expense reporting, faxing, filing, labels, folders, phones, etc.

02/04 – 10/06 Halliburton/KBR – Houston, TX

Government & Infrastructure Support

Administrative Assistant/ Client Owned Equipment Specialist

Main responsibility included property management and inventory control. Working knowledge of PCARSS software used for disposal of excess property. Responsible for tracking & handling of government property, using DBASE software, purchased for support of troops in Iraq, both import & export.

Heavy vendor contact placing inventory orders, repairs, returns and/or replacement items/parts. Preparation and organization of government audits and inventories.

Provide administrative support to the Property Manager to assist in the timely completion of reports/projects; general office and clerical assistance. Also set-up and maintain filing systems, preparation of spreadsheets tracking inventory and costs; as well as any other clerical duties as required.

Also participated in physical inventory counts/audits; labeling property with government tags on all items received in Houston, entering them into DBASE (tracking software).

03/01 – 02/03 RS&H, Inc. (formerly Sylva Engineering) – Houston, TX

Metro Light-Rail Project Management Team


Provide administrative support to the Project Team, reporting directly to the Resident Engineer. Key responsibilities included daily entry and tracking of all project correspondence into “Primavera Expedition” (a Project Management Software Program); preparation of progressive meeting correspondence; scanning all documents and coordinating them with the appropriate correspondence.

03/01 – 02/03 RS&H, Inc. (formerly Sylva Engineering) – Houston, TX

Metro Light-Rail Project Management Team


Prepare and maintain various excel spreadsheets to track construction documents such as RFI’s, Field Clarifications, Change Notices and Submittals. Also responsible for transmitting documents and drawings to contractor; routing all requested inter-office documents directly to METRO; prepare documentation

required for audits; as well as answer phones, send faxes, set up and maintain filing systems.


Lone Star College – Current Student

Graduate Jersey Village High School 1999 – Houston, TX

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