**** ******* ***** **.

Denver, North Carolina ***37

704-***-****

ac4g1b@r.postjobfree.com

ANTHONY RUSIGNUOLO

PROFESSIONAL SUMMARY

Experienced inbound call center agent who can efficiently process a large volume of calls. Adept in the sales process and software. Offering exceptional customer service and retaining disgruntled clients.

CORE QUALIFICATIONS

Extremely knowledgeable on competitively selling against other similar brands.

Trained on several call center phone platforms

Awarded most sales by an agent in 1 month

Maintains a consistent low call time

Proficient in identifying customer needs

EXPERIENCE

INBOUND CALL CENTER AGENT, RED VENTURES

July 2014 – Jan 2018

Handled basic customer needs with orders for household services and security systems.

Maintained a high rating for each metric the company forecasted to be needed.

Regularly received commendations from management and customers on efficiently processing and adjusting orders.

STORE MANAGER, NUTRITION WORLD

January 2008 – February 2014

Overseeing pricing and stock control.

Recruiting, training, supervising and appraising staff.

Managing budgets.

Dealing with customer queries and complaints.

EDUCATION

INDIAN RIVER STATE COLLEJGE, FORT PIERCE FLORIDA

Associates of Arts Degree of Accounting, September 2010 – N/A

42 credits

INDIAN RIVER STATE COLLEGE, FORT PIERCE FLORIDA

General Education of Development, December 2007

REFERENCES

KEITH BENNETT

Financial Controller; SAFC Hitech

603-***-****

JOANNE AUGUSTO

Business Owner, Nutrition World

772-***-****

MICHELLE ARMES

Business Owner; Fleet Maintenance

704-***-****

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