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Customer Service Administrative Assistant

Houston, Texas, United States
February 14, 2018

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Terri L. Sutton

**** **** ****

Jacksonville, Florida 32216

Tel: 904-***-****



Navy Exchange, NAS Jacksonville, FL

Assistant Superior Customer Service 2013-Present

oOversee 15 associates of all customer transactions

oMaintain financial records of daily transactions

oLead and motivate a team of staff to ensure they’re giving the best customer service possible

oEnsure company’s products and policies are communicated to all staff members

oArranging promotional events

oHandle complaints and queries (from customers and staff)

Kevin Whitlow Inc., Jacksonville, FL

Customer Service Manager 2006-2013

oAchieved customer service objectives by contributing customer service information and achieving good customer relations

oUtilize software database to track customer transactions and feedback

oProvided recommendations to strategic plans and reviews implemented by managerial staff

oPrepared and completed action plans in accordance with company objectives

oImplemented inventory control, productivity tracking, quality assurance, and customer-service standards;

oResolved problems and processed all repairs and change orders

oSupervised and trained staff members on policies and procedures

oCompleted inventory audits and collection transaction processing

oIdentified customer service trends, determined system improvements and implemented changes

Englewood High School, Jacksonville, FL

Administrative Assistant 1999-2006

oParent and student relations specialist

oScheduled and organized maintenance, vendors, and processed mail services for all school facilities

oHandled the processing of all new and updated directives from the Vice-Principal

oScheduled appointments for the Vice-Principal

Omni Community federal credit union, Jacksonville, FL

Member Service, Teller and Private Banker 1994-1999

oProvide service to bank customers by conducting appropriate transactions and meeting their needs;

oMember relations specialist

oProcess all financial transactions for members

oProcessed reviewed loan documents for new loans applicants

oReviewed and recommended financial services with members

oFollow all bank policies and procedures

Additional skills

oMicrosoft office

oWeb based software

oOral and written communication skills

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