Terri L. Sutton
Jacksonville, Florida 32216
Tel: 904-***-****
Email: ac4g1a@r.postjobfree.com
EXPERIENCE
Navy Exchange, NAS Jacksonville, FL
Assistant Superior Customer Service 2013-Present
oOversee 15 associates of all customer transactions
oMaintain financial records of daily transactions
oLead and motivate a team of staff to ensure they’re giving the best customer service possible
oEnsure company’s products and policies are communicated to all staff members
oArranging promotional events
oHandle complaints and queries (from customers and staff)
Kevin Whitlow Inc., Jacksonville, FL
Customer Service Manager 2006-2013
oAchieved customer service objectives by contributing customer service information and achieving good customer relations
oUtilize software database to track customer transactions and feedback
oProvided recommendations to strategic plans and reviews implemented by managerial staff
oPrepared and completed action plans in accordance with company objectives
oImplemented inventory control, productivity tracking, quality assurance, and customer-service standards;
oResolved problems and processed all repairs and change orders
oSupervised and trained staff members on policies and procedures
oCompleted inventory audits and collection transaction processing
oIdentified customer service trends, determined system improvements and implemented changes
Englewood High School, Jacksonville, FL
Administrative Assistant 1999-2006
oParent and student relations specialist
oScheduled and organized maintenance, vendors, and processed mail services for all school facilities
oHandled the processing of all new and updated directives from the Vice-Principal
oScheduled appointments for the Vice-Principal
Omni Community federal credit union, Jacksonville, FL
Member Service, Teller and Private Banker 1994-1999
oProvide service to bank customers by conducting appropriate transactions and meeting their needs;
oMember relations specialist
oProcess all financial transactions for members
oProcessed reviewed loan documents for new loans applicants
oReviewed and recommended financial services with members
oFollow all bank policies and procedures
Additional skills
oMicrosoft office
oWeb based software
oOral and written communication skills