Post Job Free

Resume

Sign in

Customer Service Project Manager

Location:
Smyrna, GA, 30080
Posted:
February 14, 2018

Contact this candidate

Resume:

Jessica Hamilton

*** ******* ****** *** • Smyrna, GA 30080 • 214-***-**** • ac4g00@r.postjobfree.com

PROFESSIONAL SUMMARY

Meticulous copy editor/proofreader and writer with executive assistant and project management experience, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance, Non-profit, and Education.

SKILLS OVERVIEW

Microsoft Office Suite (Word, Excel)

InCopy

Outlook

ProofHQ

PowerPoint

SharePoint

Adobe Acrobat

InDesign (basic)

CRM

Basecamp

Project management

Team liaison

Strong verbal and written communication

Transcription

Strong attention to detail

EDUCATION

Bachelor of Science: Journalism, December 2003

Abilene Christian University - Abilene, TX

WORK HISTORY

Associate Editor/Project Manager, 06/09 to 12/17

American College of Emergency Physicians - Irving, TX

Edited/proofread medical education manuscripts, marketing material (direct mail pieces), monthly newsletters, and client e-mails using AMA and AP style in print and digital

Reviewed documents at various stages to ensure that all changes were made from previous proof and editorial accuracy was maintained

Performed various administrative duties for the executive director to include ordering office supplies, maintaining executive calendar, and answering client calls

Wrote copy as needed for email blasts, advertisements, and internal communications

Project managed the production of new publications from concept to printing

Conducted thorough research, spell checks, and fact checking for numerous marketing pieces before publishing

Collaborated with marketing and meetings departments to ensure materials (i.e., email blasts, brochures, on-site booklets) are clear and grammatically accurate

Provided excellent customer service at exhibit events and onsite office visits

Communicated with internal and external personnel to ensure project objectives are clear and timelines are established

Coordinated several small meetings and events internally and offsite

Hired and managed freelance editors, proofreaders, and designers for new publication projects

Created and maintain in-house style guides

Attended two conferences a year to record minutes and learn about industry updates.

Created, reviewed, and approved CME applications for various activities (live and enduring material activities).

Served as Backup CME Approval Coordinator and responsible for assisting organization with the approval process for their AMA PRA Category 1 CreditsTM and ACEP Category I credit activities.

Freelance Proofreader/Copy Editor, 11/2013 to Present

Creative Circle – Dallas, Texas

Edit and proofread numerous documents in print and the web for educational, medical, and financial institutions using AMA and AP style guides

Maintain client-specific style guides to ensure that all promotional materials, including direct mail pieces, meet the gold standard.

Attend kickoff meetings and brainstorming sessions to discuss proper advertising execution

Provide copy writing suggestions, as needed, to confirm that promotional verbiage is clearly executed

Work directly with clients to guarantee assignment success and excellent advertising material quality

Proofreader/Copy Editor, 03/07 to 02/09

RAZOR Competitive Edge Ad Agency – Addison, Texas

Edited, proofread, and periodically wrote advertising materials via web and print for clients such as Rent-A- Center, Wendy's, Domino's, Baskin-Robbins, and GameStop using AMA and AP style guides

Clearly indicated grammatical and layout errors needing revisions for advertisements, case studies, and new business proposals using proofing/editing marks in a timely fashion

Worked with the production team to ensure graphics and text content flowed correctly and consistently for each advertising piece

Compiled and maintained style guides for Rent-A-Center, Baskin-Robbins, and other accounts to be used internally

Worked directly with graphic artists and account executives to confirm that client-specified deadlines were met and each assignment adhered to the set guidelines

Compared advertising piece versions by state to ensure the correct information was provided for the specific location



Contact this candidate