Dear Madam / Sir

I would like to apply for a permanent position that you may have available at your organization.

I have 6-year full time working experience in general office administration. This includes and not limited to the processing of retirement; withdrawal; payment and death claims. As well as documentation follow up and completing of all relevant applications required for any payments, claims or related procedures. I also have experience in data capturing, clientele interaction, call Centre, filing, administrative support and general administrative tasks.

I have experience in telephonically assisting clients with complaints, payments, claims and assistance with general queries and enquiries. I am also comfortable interacting and assisting clients on a face-to-face basis, thus I have excellent communication skills and correspondence to have the tasks at hand completed effectively.

I am extremely computer literate with an excellent working knowledge of all Windows Operating systems and all Microsoft Office applications, as well as Benefit and Vision systems.

Placed in the financial sector, I work with figures and documents on a daily basis with specific statistics and deadlines that need to be met every day, thus I pay attention to detail and work efficiently and effectively with accuracy.

I am an honest, ambitious, determined and well organized individual. I take pride in myself in my ability to pay attention to details, work hard and to learn quickly and efficiently in all areas and always eager to learn and expand my working knowledge and skills.

I am available to start immediately on a one-month notice period to my current employer as I am currently looking for better opportunities and studying further on a part time basis. I can be contacted in confidence on the cell number and / or email address listed in my CV and I look forward to hearing from you regarding any vacancies you may have within your organization.

Sincerely

Sophia Diutluileng

CURRICULUM VITAE OF SOPHIA KEROMANG DIUTLUILENG

PERSONAL DETAILS

Surname : Diutluileng

First names : Sophia Keromang

Identity number : 761***-****-***

Gender : Female

Marital Status : Single

Nationality : South African

Driver’s License : C1 (Code 10)

Physical Address : NO 1 Kariba Lodge

Cnr Hefer & Nicol Street

Naturena

Johannesburg

Contact Details : 076-****-*** (Cell)

: 010-***-**** (Work)

Email address : ac4fs8@r.postjobfree.com

: EDUCATIONAL BACKGROUND

Institution : Mopholosi Secondary school

Qualification : Senior Certificate

Duration : 1999

Subject passed : English, S. Sotho, Afrikaans, Accounting,

Accounting, Business Economics and Economics

POST MATRIC ACADEMIC PROFILE

Modules Completed : Level 02 Retirements Funds

: Fund Financing Methods, Surplus,

The investment Policy Statement: defined contribution

And benefit funds, Registration of Retirement Funds,

Year : 2014

Institution : Thene Recruitment Service

Qualification obtained : Call Center Certificate

Modules covered : Sales Training, Telephone Etiquette,

Communication Skills, Inbound Calls,

Management, Basic and Advanced Customer Care

Duration : April – May 2008

Institution : Havatech (Skills and Employment Center)

Qualification obtained : Office Administration

Modules covered : Introduction to Computing, MS Word, MS Access,

MS PowerPoint & Outlook, Effective Business

Communication, Basic Window Environment

Duration : 2005

EMPLOYMENT HISTORY

Company Name : Salt Employee benefit

Position : Exit Administrator

Duration : 1st September 2016 to date

Duties

Carry out all administration duties

Process retirement, withdrawals claims, Disability and death claims

Prepare schedules/new claims

Assist with Admin reports

Attend to complaints and re payments

Attending to all administration related queries

Attend to telephone queries (Call Centre)

Company Name : Absa Consultants and Actuaries

Position : Fund Administrator

Duration : 2011 to August 2016

Duties

Carry out all administration duties

Process retirement, withdrawals claims, Disability and death claims

Process payments and send trust documentation for payment

Prepare schedules/new claims

Assist with Admin reports

Attend to complaints and re payments

Adhering to turnaround times of processing, logging and payment of claims

Attending to all administration related queries

Attend to telephone queries (Call Centre)

Company name : Jet Education Services

Position : Office Administrator

Duration : 2002 to 2007

Duties

Filling, faxing, photocopying, sending courier, compiling and binding documents

Bookings for flights, car hiring and accommodation for management

Switchboard operator, answering calls transferring and taking messages

Assisting Finance Department with invoices and manage petty cash

Setting board rooms for the meetings and providing tea and refreshments

Ordering food and soft refreshment for the meetings

REFERENCES

Name of Person : Fajeria Snyders

Position : Exits Team leader(Salt)

Contact Number : (010-***-****/071-***-****

Name of Person : Romano Adriaanse

Position : Death Claims Supervisor (Salt)

Contact Number : (011-***-****/ 074-***-****

Name of Person : Samantha Lawrence (Absa)

Position : Manager

Contact Number : (011-***-****/084-***-****

Name of Person : Elizabeth Koaho (Jet Education Services)

Position : Senior Creditors Clerks

Contact Number : (011-***-****/073-***-****

Contact this candidate