Summary
Of
Qualifications
Seasoned IT Professional with strong technical experience managing, administering, and integrating heterogeneous client/server and cloud-based systems. Infrastructure expertise includes integration & migration of physical and virtual servers, desktops and Database Management Systems (DBMS), Storage Area Networks (SANS). Skilled in a variety of server hardware, operating systems, middleware, and high-availability solutions. Supported projects executed with both PMBOK and SCRUM/Agile methodologies. Analyst and engineering duties performed in both Pre & Post sales capacities.
Security Clearance
Active Top Secret
Public Trust - for Veterans Administration
TS SCI – for USCENTCOM & SOCCOM
Technical Fluency
Microsoft Server Configuration/Administration/Integration – Active Directory (AD), Group Policy Objects (GPO), Domain Name Service (DNS), Dynamic Host Control Protocol (DHCP), Windows Network Service (WINS), MS Clustering; MS Applications: Office, Project, Visio, Lync, Exchange, SharePoint, Enterprise Project Management 2010, SQL, SCOM, SCCM, x86 Desktop & Server platforms; MS Desktop Operating Systems-XP, 2007, and 2008;MS Server Operating Systems- 2003,2008, 2008 R2 and 2012. Unix - Sun Solaris, Sun JumpStart, Linux, AIX; VMWare – ESX Server platform, VCenter, VCenter Ops; EMC – Data Domain Storage Appliance; Data Warehousing- Oracle and Teradata; CA Technologies - Unicenter Enterprise Service Desk, IT Asset Management, IT Software Delivery Suites; Symantec - Enterprise NetBackup v7.1 & Norton; Scripting – JavaScript, PowerShell, VBScript, XML; Systems Monitoring – SNMP & WMI, HP Systems Insight Manager (SIM) & OpenView, Dell OpenManage, BMC Patrol; Networking: IP Addressing, DCHP Forwarding, INFOBLOX; various Cloud & Storage Technologies, Portfolio and Asset management, Configuration, Requirements & Change Management
Experience
Experience
(Continued)
Experience
(Continued)
NCI,Inc. USSOCOM,, MacDill AFB,FL
Systems Integration Engineer OCT 2015 –Present
Worked as a Senior Windows Desktop Integration Engineer. This position called upon me to function as an integral member of the Enterprise Integration and Implementation team with responsibility for desktop operating system and application integration efforts across the entire enterprise. It required that an extensive knowledge and understanding of Windows desktop technologies and application integration for thick and thin clients. I was required to collaborate with other team members locally and at various sites while driving desktop and application solutions from development through to implementation..
The position required experience in the integration, testing, and distribution of packaged applications to Windows desktop environment in accordance with Security Technical Implementation Guidelines (STIG) in a thick and thin client environment. Creating, updating, and maintaining single-file and file-based Windows Imaging Files utilizing the Microsoft Deployment Toolkit.
Duties included:
Windows Desktop Management – Login/Startup Scripts, proficiency in both VbScript and PowerShell 2/3.
CITRIX XenDesktop or VMware experience a plus.
Windows Desktop Client Health – Develop technologies, processes and controls that improve the desktop environment.
Desktop security management and familiarization with STIG process
Optimization of all facets of end-user desktop experience including start-up/boot time
Accomplishes tasks with minimal supervision; monitors own progress and results.
Actively suggests changes that enhance integration efforts and customer service.
Demonstrates experience and actively continues to develop skills in specific technologies, applications or platforms.
Must possess excellent verbal and written communication skills
Systems Made Simple Austin, Texas (Remote) assigned to Veteran Administration Healthcare
Technical Business Analyst June2014 –June 2015
Worked with stakeholders from all business units and related third parties to capture business & process requirements which includes, documenting business processes and software requirements for technology initiatives, including online products, content management systems, and business information systems and IT Service Management (ITSM) processes and functions. Provided assistance that included assisting all levels of the organization to work collaboratively with other functional teams, including training and supporting others to guide employees through transitions.
Duties included:
Documenting the process through the various phases such as requirements gathering, prototyping, modeling when applicable, testing and integration, and IV&V of systems or processes
Assisting in strategic project planning and Work Breakdown Structures (WBS)
Developing processes and systems around the ITIL and ITSM best practice model
Work closely with the team to bridge the gap between business requirements and IT understanding of the specifics.
Supporting Project Managers, Integration leads, application support personnel, and Knowledge Managers with system configurations while researching, and recommending functional improvements
Testing configuration changes within a development/test environment utilizing best practices, and documenting results
Interacting with all service lines within a large, complex matrix organization to gather & implement requirements while collaborating with contract and agency personnel
Serving as Subject Matter Expert (SME) & technical lead for application & data integration & collaboration
Facilitated, coordinated, lead and tracked daily activities required to ensure the project is successfully completed on time
ARMA Global Tampa, Florida
Sr. Integration Engineer assigned to USSOCOM April 2013 – May 2014
Served as Integration Engineer and subject matter expert in establishing complex operational databases, software configuration control and system interfaces for heterogeneous computer systems. Developed procedures to maintain file servers, network access; documented, analyzed and diagnosed system anomalies to ensure optimum equipment performance. Supervised and assisted less experienced systems personnel. Prepared systems for operational use and oversee operational readiness reviews & tests. Duties required:
Knowledge in the area of distributed computing, desktop support and complex systems integration
Full technical expertise in all phases of information systems operations & readiness
Excellent communication skills of technical & technology acumen
Effectively providing direction and guidance to less experienced staff to conduct & interpret tests, and troubleshoot solutions of highly complex operational problems
Detail oriented and organized; able to understand information systems and ensure accuracy of work
Reviewing the work of others while detecting errors or needed system\application modifications
Identifying and resolving problems or inadequacies of systems operations
Providing technical guidance, mentoring, and leadership to systems personnel with less experience
Ensured the version control integrity for software and non-software components by reviewing requirements. Established approaches for resolving discrepancies to ensure requirements are met
Responsible for all aspects of implementation projects including project management, application testing, project communications, deployment planning and supporting end user adoption. Duties also consisted investigates, troubleshoots and managing system issues, changes and bug fixes.
L-3 Communications (DoD Contractor) Tampa, Florida
Systems Integration Engineer assigned to USCENTCOM May 2010 – April 2013
Responsible for providing advance Tier III Systems Engineering technical and integration support to project management Operation teams. Responsibility scope includes production support and implementation of enterprise wide software and IT system platform solutions. Environments consist of Windows client and server platforms, Linux, and Solaris, and Virtualization platforms. Duties included:
Documenting the process thru the various phases such as requirements gathering, prototyping, modeling when applicable, test and integration and IV&V to the delivery of the system or process
Assisting in strategic project planning including short term, intermediate, and long term initiatives
Developing processes and systems around the ITIL and best practice model
Supporting the application/database administrators; assisting with system configurations, researching, and recommending operational improvements
Created and defined monitoring functioning standards and configurations
Provided daily administration support of tools the team and ensure the availability, execution, and security of the overall monitoring policy
Researched new technologies and products related to end-to-end application and infrastructure monitoring for engineering new monitoring solutions
Developed and supervise components of application performance monitoring (APM) and improve rules, alerts, and notifications
Produced and maintained operational dashboards for both immediate and trended assessments for multiple levels of users
Testing IT changes using development/test environment best practices, and documenting implementation plans
Used PowerShell and JavaScript to configure windows servers.
Windows Server administration and configuration.
Interacting with all sections within a large, complex matrix organization to gather & implement requirements and collaborating with configuration management, help desk, information assurance, and enterprise network operations, as well as, commercial vendors
Interacting with operational system administrators, system engineers, contractors, joint service military and government civilian personnel
Evaluating and recommending solutions to meet requirements
Integrating, testing, and serving as the SME & technical lead for implementation of GOTS and COTS software solutions including Geospatial, Security, and Data collaboration tool suite integration.
Performed auditing and oversight for projects according to the defined configuration management strategy..
Jacobs Technology USOG Tampa, Florida
Systems Analysts assigned to USSOCOM December 2009 –May 2010
Design new IT solutions to improve business efficiency & productivity while working closely with internal/external clients. Typical Work activities include, but not limited to:
Examining existing business models and data flows to brief clients of findings while designing improved IT solution
Producing outline designs of new IT systems, while specifying the operations the system will perform &, the way data will be viewed by user
Working closely with project stakeholders to ensure technical compatibility, integration and user satisfaction
Drawing up testing schedules, performing integration facility testing for complete system Q&A analysis, assisting in the implementation of new systems & documenting testing criteria/results
L-3 Communications, Inc. Reston, Virginia Senior Solutions Engineer assigned to USCENTCOM October 2008 – December 2009
Provide subject matter and graphically illustrate concepts, approach and themes for response to system and process requirements. Responsibilities include:
Technical writer of ITIL v3 & ITSM-oriented subject matter for federal proposal responses
Collaborating on Request For Proposals (RFPs) to identify a strategic approach, win themes, solution design, and past performance architectures
Analyze RFP specifications and statement of work (SOW) to prepare proposal storyboards
Develop graphics and call-out boxes that accompany technical concept, and depict proposal responses
Systems Integration Engineer August 2004 – October 2008
Responsible for providing technical and project management support to the integration lab as a Network Management System Engineer and CA product suite support. Scope of responsibility include production support and implementation for enterprise wide monitoring and management of IT systems using CA options NSM, DSM, & CMDB and other products such as HP OpenView®, HP Insight Manager®, VMWare®, and Solar Winds®. Environments consisted of windows client and server platforms, Linux, and Solaris, and Active Directory. This included all aspects of systems implementation from requirements gathering, analysis and design, configuration and testing, through deployment and support of various system applications including developing detailed work plans, assigning responsibilities, organizing inter- and intra-departmental activities, conducting project meetings, providing project tracking details and project analysis. Other responsibilities included:
Documenting the process thru the various phases such as requirements gathering, prototyping, modeling when applicable, test and integration and IV&V to the delivery of the system or process
Assisting in strategic project planning including short term, intermediate, and long term initiatives
Developing processes and systems around the ITIL and best practice model
Serving as the lead engineer on all enterprise management tools, specifically improving utilization and enhancing the capabilities of enterprising management tool suite
Supporting the application/database administrator by evaluating the current system configuration, researching and recommending improvements
Testing changes using the development /test environment, and documenting the implementation plan
Supporting the military section chief, and the civilian Task Lead as well as self-initiative
Used Visual basic to configure windows servers.
Windows Server administration and configuration for Pre-Production and production.
Interacting with all sections within the command and external organizations, including requirements, configuration management, help desk, information assurance, and enterprise network operations, as well as commercial vendors of various tools being considered or implemented
Interacting with system administrators, system engineers, other contractors, joint service military and government civilian personnel
Participated in the IV&V process to develop & deploy a thin client solution for the command
Virtualized Desktop applications using SoftGrid® software product
Assisted in the deployment of VMware ESX 2.5 in the environment.
Evaluating and recommending solutions to meet requirements
Integrating, testing, and serving as the technical lead for implementation of government directed solutions
Implemented baselines that were established and approved by the appropriate control board.
Experience
(Continued)
Central Data, Inc. Titusville, Florida Technology Officer / NOC Manager 2000 – 2004
Responsible for management of day-to-day IT operations, security services and Network Operations Center (NOC). Delivered key NOC initiatives and a career development setting for NOC Supervisors, and Tier 1 & Tier 2 Engineers. Responsible for managing teams, overseeing operations, & providing professional customer service while assisting in presales efforts. Supervised and oversaw the operational planning, establishment, execution, and evaluation of a managed services program and a professional services organization. Oversaw fiscal, operational, administrative, and human resources management of the program. Served as principal point of representation and liaison with external vendors and channel partners. Provided day-to-day technical/professional guidance and leadership as appropriate to the technical staff and sales organization.
Additional duties performed included customer facing roles, researching and developing new business opportunities and proposal & SOW developments for professional services. Services and solutions were delivered in-house and on-site to increase positive opportunity development and revenue. Additional responsibilities included:
Delivering managed service practice and developed a co-location facility
Driving strong analytical skills across the organization for support complex Virtual Private Networks, Authentication, Firewall and Intrusion Detection related problems
Designing service level targets of Operating Level Agreement relations
Marketing and managing a IT Service Management organization
Establishing best practices for identified opportunities & automating activities
Developing personnel for proactive Service Delivery & Support of Managed Services
Achieving all service level targets to abide by customer Service Level Agreements
Designing & executing action plans to address gaps in service and process failures
Integrating products, services and business partners into the Operations Center
Recruiting and developing resources to support performance management activities
Automated asset tracking of assets and inventory control of IT equipment
Maintaining Licensing compliance and warranty tracking for service requests
Interacting with Client Executives to help penetrate large key customers
Communicating technical features and customer benefits of products and solutions to solve identified customer problems and achieve opportunities
Sustaining & managing vendors and relations to maintain technology offerings
Participating in marketing events including tradeshows, seminars and conferences as determined by the Corporate strategic plan
Experience
(Continued)
CAVU, Inc. Orlando, Florida Network Operations Center Supervisor 1999 – 2003
Responsible for overall planning, design, and implementation of Network Operations Center from ground floor construction to enterprise wide monitoring of Wireless ISP network.
Duties included:
Designing & implementing enterprise-wide IP Addressing scheme
Designing & implementing DNS schema for ISP network, hiring and training of all Network Operations Center personnel. Design
Scheduling & implementing Standard Operating Procedures, Maintenance Operation Procedures, & Escalation Procedures
Network Architect responsibilities for end-to-end Enterprise Management system for WAN monitoring and Customer Service Center actions
Integrating LAN network management systems (Cisco Works) into Enterprise Management (Unicenter®) solution to achieve a true enterprise business solution
Indentifying & managing all Technology asset management, vendor contract negotiations procurement, and Technology refresh processes
Coordinating & deploying automated asset tracking management system for warranty, license and service/usage issues during product life cycle
CA Computer Technologies, Inc. Maitland, Florida
Systems Engineer 1997 – 2000
Position required experience with Windows NT, UNIX, Novell and many other platforms, as well as, a strong background in client/server systems and network management. Provided pre-sales support to customers in identifying and strategizing to meet and provide IT requirements and solutions. Duties included:
Presenting and demonstrating Computer Associate's technology and business value
Providing project management on pilot and trial implementations
Implementing and configuring Unicenter TNG and all TNG options
Product Selection and Solution Architect
Maintaining & Increasing customer satisfaction
Integration of consulting, systems engineering, training
Providing customer service and support in during customer interaction and interface
Service Matter Expert (SME) For Service Desk, Asset Management Option (AMO) and AS/400 solutions
Professional Certifications
ITIL / ITSM Foundations Certified
Information Technology Infrastructure Library\Information Technology Service Management
Symantec® Ghost Solutions Suite Certified
Certified in the industry’s most widely-used imaging and deployment solution
CompTIA Security +
Applicable knowledge of security concepts, tools, and procedures to react to security incidents, anticipating security risks and guarding against them
Certified Unicenter® Engineer (CUE®)
Mastered the criteria for CA Technologies Unicenter® Service Desk & Infrastructure Management technologies
Shipley® Federal Proposal Certified
Successfully completed Shipley Associates’ “Writing Federal Proposals” training
Microsoft® Server MCSA Certified
Successfully completed Microsoft requirements to obtain MCSA for Server 2012 R2
Awards
2009 - Certificate of Excellence for Outstanding Performance on FAA ATO IT Support Services proposal