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Customer Service Sales

Hope Mills, North Carolina, United States
February 11, 2018

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Professional Summary


Work History


**** **** **, **** *****, NC 28348 • Cell: 910-***-**** • Motivated professional versed in all aspects of real estate transactions, including managing the development and execution of representation contracts, purchase agreements, closing statements, deeds and leases. Dedicated sales and marketing professional who exceeds goals, retains customers and maintains a strong reputation for customer satisfaction. Accomplished in commission sales

Real estate development


Expert closer

Property assessments

Works well independently

Financial budgeting and reporting


Tenant and eviction laws

Comparative market analysis

Customer service-focused

Excellent customer relations

Property management

Marketing and promotions

Exceptional oral and written communication


Positive and upbeat

REO and foreclosure specialist

Investment property expert



Excellent teamwork

Innovative marketing strategist

Buyer contracts

Extensive personal network


Flexible schedule

Home inspections

Maintenance knowledge

Customer service-oriented

Property assessments

MLS expert

Complex problem solving

Strong organizational skills

Broker In Charge, 10/2003 to 09/2017

Bear Creek Realty Inc. – Hope Mills, NC

Negotiated, facilitated and managed real estate transactions. Continually stayed up-to-date on mortgage rates and related real estate news. Advertised client properties on websites, through social media and in real estate guides. Generated listings for sales and rental properties through cold calls and referrals. Accompanied buyers and sellers to their home inspections and appraisals. Marketed and sold property for clients by hosting open houses and advertising online and in print. Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.

Acted as liaison between buyers and sellers to ensure positive experiences for both parties. Oversaw the advertising of properties for web and print media. Showed properties to potential buyers and other brokers at open houses and by appointment. Presented purchase offers to sellers for consideration. Met all monthly and quarterly sales goals.

Created and implemented marketing plans to drive sales. Developed and maintained relationships with clients through networking, postcards and cold calling.

Worked closely with clients to get the appropriate loans, inspections and credit reports. Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.

Represented buyers and sellers of developed and undeveloped properties. Coordinated appointments to show marketed properties. Communicated with clients to understand their property needs and preferences. Developed and maintained a list of properties suited to different needs and budgets. Delivered positive, effective sales presentations. Informed home buyer of the sales, construction and warranty processes. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.

Maintained connections with clients to encourage repeat business and referrals. Developed and executed plan to achieve and maintain 85% or better rate of occupancy. Carefully screened applicants for tenancy.

Verified that all customer complaints were handled promptly and appropriately. Followed up on delinquent tenants and coordinated collection procedures. Scheduled contractors for maintenance issues.

Analyzed operational information for impact on NOI, identified trends and recommended Education


appropriate adjustments.

Responded to all Common Area Maintenance (CAM) inquiries. Video Store Manager/Owner, 02/1987 to 06/2003

Dollar Video Inc – Hope Mills, NC

Assigned employees to specific duties to best meet the needs of the store. Scheduled and led weekly store meetings for all employees. Conducted store inventories once per quarter.

Counted cash drawers and made bank deposits.

Instructed staff on appropriately handling difficult and complicated sales. Completed profit and loss performance reports.

Generated repeat business through exceptional customer service. High School Diploma: 1983

South View High School - Hope Mills, NC

Gary Autry

5237 Archer Rd

Hope Mills, NC 28348


Randy Beeman

3509 Shipstone Pl. Apt# 201

Hope Mills, NC 28348


Dwight Lawing

153 Bayshore Dr.

Parkton, NC 28371


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