Manager Project

Pedro de Camillo

*** **** ** **. ***.**A, New York, New York 10021 email: **********@*****.***

Accomplished results oriented senior level IT leader, experienced at managing all aspects of technology with strong focus on the needs of the business. Excellent communicator who successfully partners with all stakeholders. Build and lead high performance teams, and foster virtual team collaboration. Proficient in reducing expenditures, increasing performance, and streamlining operations.

Key Areas of Expertise

IT Strategy & Execution Process Improvement Customer Support Project Management

Business Continuity Network Management Change Management Disaster Recovery

Systems Integration Cyber Security Vendor Management Application Support

Professional Experience

Duquesne Fund Services, New York, NY – Director of Technology 2/2016 to 12/2017

Principal liaison for IT and the Partners, Portfolio Managers and Traders

Manage a team to technologists in support of multiple hedge funds

Manage projects and implementation of new front-end systems and desktops

Create operational policies, procedures, standards, guidelines and best practices based on ITIL

Manage the implementation of a helpdesk system attaining an increased first-level call resolution of 95%

Implement end-user Cyber Security procedures and awareness

Implement problem resolution and continuous service improvement attaining a 60% decrease in repeat issues

Oversee department meetings with staff leads and managers to ensure continuity of information systems support and goal attainment

Kaye Scholer, New York, NY – Director of Technology 1/2013 to 2/2016

Principal liaison for IT and the Partners, Associates and Business Units

Responsible for the technology support budget and a staff of 30 people in 7 US and 3 international offices

Managed the transition of a new Helpdesk to the firm’s new operations center in Florida

Create operational policies, procedures, standards, guidelines and best practices based on ITIL

Hire and train the new team members on delivering excellence in customer service

Implemented ACD system which increased helpdesk efficiency by 60%

Identify efficiencies in mobile device utilization and renegotiate the contracts resulting in a 45% yearly savings

Define, manage and support the IT and AV requirements for global Partners meetings and Partners retreats

Manage the migration of the firm’s Window 7 and Office 2010 desktops, laptops and virtual desktops

Responsible for the training department delivering high-end technology training

Implement call analysis reviews between the training department and the helpdesk which results in a better training curriculum

Project managed the firm’s IT requirements and relocation to a new headquarters in New York City

Withers Bergman, New Haven, CT – Manager of Technology 5/2012 to 1/2013

Manage helpdesk, desktop support, projects, training and AV support

Create operational policies, procedures, standards, guidelines and best practices based on ITIL

Develop end-user communications for planned and un-planned system outages

Manage the upgrade from iManage 8.2 to iManage 8.5 with Matter Centricity

Dewey & LeBoeuf, New York, NY – Manager of Technology 6/2008 to 5/2012

Principal liaison for IT and the Partners, Associates and Business Units

Responsible for the technology support budget and a staff of 32 people

Create operational policies, procedures, standards, guidelines and best practices based on ITIL

Member of Cyber Security team to enhance systems security and end-user awareness

Implement a new helpdesk & inventory system SDE (Service Desk Express) which delivered higher quality incident tracking and metrics reporting while increasing call handling by 30%

Implemented Cisco ACD system which increased helpdesk efficiency by 35% while decreasing the call time to an average of 5 minutes per call

Developed end-user communications for planned and un-planned systems outages

Project manager for the firm's global migration from Windows XP to Windows 7; MS Office 2003 to MS Office 2010; DocsOpen to iManage 8.x / FileSite

Define, manage and support the IT and AV requirements for global Partners meetings and Partners retreats

Project manage the development and implementation of Disaster Recover (DR) and Business Continuity (BC) initiatives

Renegotiated the printer page charges and maintenance with the existing vendor resulting in a 20% yearly savings

Identified efficiencies in mobile device utilization and renegotiated the contracts resulting in a 30% yearly savings

Exenet Consulting (at Dewey & LeBoeuf) – Program/Project Manager 11/2007 to 6/2008

Project manage the datacenter relocation, and the consolidation of multiple servers and network equipment

Project manage the installation of VMware

Project manage the email systems conversion from Lotus Notes to MS Exchange

Project manage the transition from Novell to MS Windows

Developed teams for the various project phases

Coordinated multi-country teams for simultaneous integration efforts

Eventus Group Technology (at MDAD) – Director of Technology 6/2006 to 7/2007

Increase business with Miami International Airport by 50%

Expand the company’s Service Portfolio with Miami International Airport, Miami Dade County and Broward County

Review and respond to multiple RFPs allowing the firm to expand the scope of businesses’ offerings in multiple counties

Black Box Network Services (at MDAD) – Program Manager & IT Operations Manager 1/2000 to 6/2006

Directly responsible for a $43+ million P&L and a staff of 52 and 25 contractors

Increase business revenue by over $1M/Y via service orders, and expanded services offerings

Responsible for the delivery of IT and Telecom services to the MDAD (Miami Dade Aviation Department) which includes Miami International Airport and three regional airports of Miami-Dade County

Implement disaster recovery plans designed to maintain all major systems running at 99.99% uptime

During hurricanes Katrina and Wilma, which hit Miami in 2005, all IT systems were kept running with no downtime

Managed the 24x7x365 helpdesk and NOC following strict ITIL standards

Develop end-user communications for planned and un-planned systems outages

Negotiate and manage multiple third party vendor contracts

Negotiate and manage the CUTE (Common Use Terminal Equipment) contracts to 60 airlines Identified and coordinated

Black Box Network Services (at MDAD) – Manager of Network 6/1998 to 1/2000

TEK Systems (at MDAD) – Project Manager 1/1998 to 6/1998

Danske Bank, New York, NY – AVP of Information Systems 9/1990 to 10/1997

Walter Kaye Associates, New York, NY – Senior Systems Analyst 7/1989 to 9/1990

First Interstate Bank International, New York, NY – Systems Analyst 1/1988 to 7/1989

Avionics Instruments, Avenel, NJ – Programmer Analyst 8/1986 to 1/1988

Technical Skills

Software Applications: MS Office, MS Project, Visio, SQL, Active Directory, Bloomberg, Reuters Eikon, Pivot, MobilePass/RSA, Citrix, SharePoint, WebEx, Lync, Skype, Bomgar, SCCM, AirWatch, RDP, iManage, FileSite, DocsOpen, TrackIT, SDE, FootPrints, Symantec, McAfee, MobileIron, Good Technologies, Photoshop, MAPICS, Montran, Misys, SWIFT, CHIPS

Systems: Windows, MacOS, iOS, Android, Linux, OS/400

Hardware: IBM, HP, Lenovo, Dell, Apple, Tandberg, Polycomm, Cisco, Netgear, iPhone, iPad, Android

Networking: TCP/IP, IPsec, HCP, DNS, DHCP, Firewall, HTTP, VPN, LAN, WAN, WiFi, RDP, Routers, Switches

Professional Education

PMP

ITIL V.3

MCSE, Exchange, SQL

Management and Leadership

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