Raju Thatipally
Email : ac4fok@r.postjobfree.com
Phone : +91-984**-*****
Current Role Description
Sr Consultant at The Hackett Group India
Skill / Experience Summary
10+ years of experience in SAP S/4 HANA 1610, CRM, SD, LE, SolMan, PM/CS, C4C with overall 12+ years of experience.
Strong Functional Business Application consultant offering implementation experience in SAP with Industry experience specializing in Medical, Retail, Telecom, Automation, Manufacturing and Automobile industries.
Expertise in areas of SAP S/4 HANA, FIORI, SD, LE, CRM Sales and Service, E-Commerce, Mobile Service, CRM - IPC (Internet pricing and configuration), Middleware, Case Management, Web UI and C4C.
Technical knowledge to propose solutions based on business requirements, Involved in all stages of System development: Interfaces, Conversions, Integration, Testing, BPPs Documentation, Training and Support, Involved in functional and technical design of interfaces.
Authorize to work in US (H1B Visa) till December 2018.
Technical Experience
SAP Exposure
S/4 HANA 1610, SD/LE, C4C, CRM, Solman, PM/CS
Packages & Tools
MS – Office, Remedy Ticketing Tool, HP Quality Center, Magic Ticketing tool, Right Answers, Address Doctor.
Domain
Medical, Engineering Services, Retail, Manufacturing, Telecom & Industrial
Experience Profile – Key Projects
Project 1: The Hackett Group Ltd
Duration: April 2016 to Till Date
Client: The Hackett Group Ltd
Place : Hyderabad
Project Description:
Upgradation and Implementation of Best Practices for SAP S/4 HANA
Role: Sr. Consultant
Company : The Hackett Group
Responsibilities:
S4 HANA 1610 – migration/upgrade on CVI, MDS, PPO
Setting up Business Partner, Business Partner required fields based on business roles, missing functionalities in BP, Activating and configuring HCM employees to business partners, Deletion of Business Partners, Mass data upload tools to LTMC & LTMOM, activating and de-activating BRF+ for Billing output management, activity-based revenue recognition & Settlement Management – condition contract settlement run
Designing Fiori Transactional and Analytical Apps which includes Catalog, Grouping and Business Roles.
Role Based Testing on Fiori User Interface including cross modules. i.e, SD, LE, MM, PP, QM and FI.
Preparing BBP’s and Test Scripts proving play backs followed by end user documentation and training.
Configuring Enterprise structure and assignment of organizational elements in chronological way.
Expertise in Configuring Sales Document Processing Define and Assigning – Sales order types, delivery document types, item categories, schedule line categories, billing types and copy control settings.
Completely involved in Determination of Pricing Procedures with necessary Condition types, Access sequence and Condition tables as per Business requirements.
Determinations: Output, Text, Partner, Batch, Material and Free goods.
Complaint Sales Processing: Returns, Credit Memo, Debit Memo, Free of Charge & Sub sequent Free of Charge Deliveries.
Experienced in SD account assignment and revenue recognition process
Shipping process: Picking, Packing, Delivery & Post Goods Issue.
Transportation Management and Logistics Execution
Configuration of Revenue Account Determination and its relevant settings.
Integration with other modules like MM, FI, HR, PP, CS & CRM.
configuration of special Sales Processes: Cash Sales, Rush Orders, Consignment Sales with BOM Explosion (LUMF), Third Party Sales & Inter- Company Sales Process.
Experienced in Sales Contract processing.
Worked closely with technical team on BAPI and New Screen Developments
Expertise in SAP Best Practices implementation along with Configuration Documentation, Business Process Procedure Documentation, Design Documentation, RICEF Documentation
Experienced in designing transactional apps in Fiori. Catalogues Design, Mapping, Grouping, Maintaining User specific roles on Fiori, Error recognition and handling
Able to install SAP Best Practice solutions on a fresh system using eCATT
OSS Support – Core area where analyzing the tickets and providing feasible solutions through Standard SAP Notes or forwarding it to the next level of SAP development.
Technical Platform: SAP S/4 HANA 1610, SAP ECC 6.0
Domain: AIO
Team Size: 8
Project 2: Alghanim Industries
Duration: Dec 2014 to April 2016
Client: Alghanim Engineering
Place : Hyderabad
Project Description:
For the past five decades, Alghanim Engineering has enjoyed a prominent position in Kuwait for its superior residential and commercial contracting services as well as its maintenance business.
Villa Solutions provides a broad range of turnkey solutions for the Kuwait residential market.
Our Maintenance Division is a one-source service provider for all your maintenance needs related to HVAC, plumbing and firefighting, electrical and technology systems.
The Projects Engineering Group specializes in end-to-end electro-mechanical solutions.
Role: Sr. SAP CRM Consultant
Company : Kirby Building Systems India Ltd.
Responsibilities:
Service Order Process which is integrated with PM/CS module for further processing.
Replication of Functional locations and Equipment’s from ECC to CRM.
Interaction Center customization and ERMS.
Performed Web UI configuration for different custom Roles in CRM Enterprise system based on Customer Requirement.
Worked on Subject Profile related to Opportunities
Setting up of Marketing Planning and Campaign Management Procedures.
Marketing Lead Management - Lead generation and Qualification.
Business Partner Segmentation using Segment builder.
Worked on Rule Policy for Lead Distribution.
System Re-Engineering.
Technical Platform: SAP CRM 7.0, SAP ECC 6.0
Domain: Engineering
Team Size: 2
Project 3: Alghanim Industries
Duration: May 2015 to July 2015
Client: KIMMCO, Rockwool India Ltd.
Place : Kuwait, Hyderabad
Project Description:
Specializing in insulation products and steel solutions, our industrial businesses provide a range of eco-friendly and sustainable building products, including pre-engineered buildings, structural steel and industrial racking solutions as well as reflective, acoustical and fire resistant insulation products.
Role: SolMan Consultant
Company : Kirby Building Systems India Ltd.
Responsibilities:
Incident Management (IT Service Management)
Change Request Management (ChaRM)
Managing Solution Manager Projects and Blueprint
configuration of Incident Management process and IT Service Management features in Solution Manager
Configuration of Change Management process (ChaRM), Project Management and Quality Gate Management Business Partner Segmentation using Segment builder.
Technical Platform: SAP SolMan 7.1
Domain: Industrial
Team Size: 2
Project 4: Mars Food UK
Duration: July 2012 to August 2014
Client: Mars Food UK
Place : Hyderabad
Project Description:
Mars Food UK Limited is the name of the British branch of Mars, Inc. The company is based in Slough, UK. Mars brands manufactured for the UK market but not for the US include Maltesers and Tunes.
Mars Drinks UK, the beverages division of Mars Limited, operates from Basingstoke in Hampshire and specializes in office vending machines. Mars Drinks UK comprises the FLAVIA and KLIX brands which offer branded drinks such as the Starburst Orange Drink, the Maltesers Hot Chocolate and the Galaxy drinks.
Role: CRM Consultant
Company: Tech Mahindra Ltd.
Responsibilities:
Web shop Management, Product catalog configuration for Internet sales, Order Management.
Master Data – Organization Maintenance, Territory Maintenance.
Configuration related to Subject Profile for Service Orders.
Co-ordinate with SKY mobile team for handing Tech Mobile service for UK, DE and FR markets.
Middleware (CRM and SAP R/3 connectivity) configuration and setup with administration and monitoring for error handling
Performed Load Requests for Customers, Materials, Plant, BOM, Condition Objects.
Assigned specific CIC profiles to the positions in the organizational model.
Worked with technical aspects of pricing procedures, condition records, accesses, prices, discounts, surcharges and Taxes.
Worked on Service Orders, Confirmations, Warranties, Complaints and Returns.
Case Management, Product Classification, ERMS, Email, web-form setup.
Business Roles, Component Workbench.
Requirement gathering from the Mars markets (business user) on regular basis.
Weekly calls with SAP for open OSS messages and prioritize them according to market needs.
End to End progressed Functional release of new developments to production.
Technical Platform: SAP CRM 5.0, 7.0, SAP ECC 6.0
Domain: Retail
Team Size: 4
Project 5: RIM (Research In Motion – Blackberry) Canada
Duration: August 2011 to July 2012
Client: Blackberry
Place : Hyderabad
Project Description:
Research In Motion Limited (RIM), doing business as BlackBerry is a Canadian telecommunication and wireless equipment company best known as the developer of the BlackBerry brand of Smartphone’s and tablets.
Role: CRM Consultant
Company: Tata Consultancy Services Ltd
Responsibilities:
Defined the system architecture for Internet Sales.
Setting up of Organizational structure with direct mapping to SAP R/3.
Setting up of Business Partner Roles and Partner Determination procedures.
Used the leading system and separate account group approach to set up number range for business partners.
Master data configuration and customization for customers, products and price.
Setting up of Marketing Planning and Campaign Management Procedures.
Marketing Lead Management - Lead generation and Qualification.
Business Partner Segmentation using Segment builder.
Overall responsible for middleware settings and establishing connectivity b/w CRM and R/3.Quality Management Process.
Technical Platform: SAP CRM 7.0, SAP ECC 6.0
Domain: Telecom
Team Size: 4
Project 6: Honeywell ACS CP/S - CRM E-commerce, Web UI
Duration: March 2010 to August 2011
Client: Honeywell
Place : Hyderabad
Project Description:
Honeywell Automation and Control Solutions (ACS) sensing and control expertise converts raw data into knowledge for improving the way we live by creating a world that is safer, more comfortable, more secure and more productive. Sensing and control is the science of capturing more and better data, and then applying the insight to make devices, systems and processes smarter, more capable and more valuable.
Honeywell ACS (Automation and Control Solutions) strategic business unit has implemented SAP CRM for its Business solutions ADI Global, HBS, HPS, HLS, and HFS etc.
Role: CRM Consultant
Company: Tata Consultancy Services Ltd
Responsibilities:
Web shop Management, Product catalog configuration for Internet sales, Order Management, Document Management.
Extended Configuration Management with XCM tool for the ISA configuration.
Worked on Master Data – Organization Maintenance, Territory Maintenance.
Worked on Subject Profile related to Opportunities.
Performed Web UI configuration for different custom Roles in CRM Enterprise system based on Customer Requirement.
Middleware (CRM and SAP R/3 connectivity) configuration and setup with administration and monitoring for error handling
Performed Load Requests for Customers, Materials, Plant, BOM, Condition Objects
Coordinated with R/3 consultants in setting up Order fulfillment (Availability check, Delivery, Post goods issue and Billing processes) for the Orders generated from Web Shop through CRM SDInvolved in UAT as part of Quality Management Process.
Technical Platform: SAP CRM 6.0, SAP CRM 7.0, SAP ECC 6.0
Domain: Manufacturing
Team Size: 3
Project 7: Reliance ResQ - CRM Services, Marketing
Duration: Aug 2009 to Mar 2010
Client: Reliance Retail
Place : Mumbai
Project Description:
Reliance ResQ is the technical support arm of Reliance Digital. Products purchased at Reliance Digital are backed by Reliance ResQ – providing seamless, end to end solutions and technical support for products from leading brands.
Role: CRM Service Consultant
Company: Reliance Info Solutions
Responsibilities:
Closely worked with Development team for the new requirements till the same has been accepted by Business.
Configured Transaction Types for Service Process and Item Categories.
Maintained Copy Controls for Transaction Types and Item Categories.
Configuration of Organization Determination, Partner Determination, Pricing Determination and Text Determination Procedure.
Configuration of Status Profile, Subject Profile and Action Profile for Service Transaction Types.
Master Data Setup such as Organization Data Setup, Products and Pricing.
Store and Service Center roll out for opening of Service Centers and Care Centers in Reliance ResQ.
Initial Objects download (Plant, Material, BOM, Prices) from R/3 to CRM system.
Maintaining Billing Units /GLs accounts and Business Area for Service Organizations.
Pricing Conditions and Tax Groups Updating according to Business Team Requirements
Performed Replication Objects of Service Process.
Technical Platform: SAP CRM 5.1, IS – Retail 6.0
Domain: Retail, Service
Team Size: 4
Project 8 : Reliance Digital Services - CRM Sales & Service
Duration: Aug 2008 to July 2009
Client: Reliance Digital Services
Place : Mumbai
Project Description:
Reliance Digital Services is India’s leading consumer durable chain and is a subsidiary of Reliance Retail Ltd. Reliance Retail is gearing up to revolutionize the retailing industry in India. Towards this end, the company is introducing a pan-India network of retail outlets in multiple formats. Through multiple formats and a wide range of categories, Reliance is aiming to touch almost every Indian customer and supplier.
Role: SAP Support Consultant
Company: Reliance Info Solutions
Responsibilities:
Master Data Setup such as Organization Data Setup, Business Partners, Products and Pricing.
Maintained Territory Hierarchy Levels and Assigning Employees to Territories.
Store and Service Center roll out for opening of new stores and Service Center in Reliance Retail.
Performing Initial objects download from R/3 to CRM system.
Pricing Conditions Updating according to Client Requirements.
Middleware monitoring like Bdocs, Queues and Downloading objects
Handling Tickets on day to day Basis.
Reprocessing unreplicated Sales Orders to R/3.
Technical Platform: SAP CRM 5.1, IS – Retail 6.0
Domain: Retail
Team Size: 8
Project 9 : Reliance Auto Zone, Watch Services, Optical & Tailoring - CRM Service
Duration: Oct 2007 to July 2008
Client: Reliance Auto Zone
Place : Mumbai
Project Description:
Reliance Auto Zone, Watch Services, Optical & Tailoring are India’s leading retail chains and are subsidiary of Reliance Retail Ltd. Reliance Retail is gearing up to revolutionize the retailing industry in India. Towards this end, the company is introducing a pan-India network of retail outlets in multiple formats. Through multiple formats and a wide range of categories, Reliance is aiming to touch almost every Indian customer and supplier.
Role: SAP Support Consultant
Company: Reliance Info Solutions
Responsibilities:
Store and Service Center roll out for opening of New stores and Service Center for Auto Zone.
Performing Initial objects download from R/3 to CRM system.
Pricing Conditions Updating according to Client Requirements.
Initial Objects download (Plant, Material, BOM, Prices) from R/3 to CRM system.
Maintaining Billing Units /GLs accounts and Business Area for Service Organizations.
Performed Replication Objects of Service Process.
Middleware monitoring like Bdocs, Queues and Downloading objects.
Handling Tickets on day to day Basis.
Reprocessing unreplicated Billing Documents to Accounts.
Technical Platform: SAP CRM 5.1, IS – Retail 6.0
Domain: Retail, Automobile
Team Size: 6
Domain Experience : Sales & Marketing
Duration: June 2005 to Oct 2007
Project Description:
Testoni India Pvt. Ltd is one of the leading manufacturer and exporter of premium quality home Brass Hardware
Products. Exclusive ranges of products are precision manufactured and come in exquisite designs and smooth finishes.
Role: Channel Sales Executive
Company: Testoni India Pvt. Ltd
Place : Hyderabad
Responsibilities:
Handling the primary and secondary sales.
Achieve agreed monthly sales and collection targets.
Responsible for management of Key Accounts (Malls), Order procurement, Supplies, Credit Management, Distributor handling, Special promotion.
To meet Distributors, Dealers, Outlets and End-users like builders.
Preparation of periodical sales reports.
Promote Brand name and consumer awareness by organizing presentations.
Appoint new dealers in different locations.
Collect the information about Competitors and market.
Providing inputs to the organization for designing new models.
Identify display –space in prime outlets.
Handling Schemes Management
Employment Summary
Dates
Organization
Role
April 2016 to Till Date
The Hackett Group Ltd
Sr. Consultant
December 2014 to April 2016
Kirby Building Systems India Ltd
Sr. SAP CRM Consultant
July 2012 to August 2014
Tech Mahindra Ltd
Project Lead
March 2010 to July 2012
TATA Consultancy Services Ltd
IT Analyst
Oct 2007 to Mar 2010
Reliance Info Solutions Pvt. Ltd
Executive - IT Division
June 2005 to Oct 2007
Testoni India Pvt. Ltd
Channel Sales Executive
Certification and Training
Program or Course
Coverage
Dates
SAP S/4 HANA Sales – Functions and Innovations
Sales and Distribution Functions, Simplification List for HANA Upgradation
25th Sep 2017
SAP Business Suite to SAP S/4 HANA Delta
Migration to S/4 HANA, Architecture
12th Sep 2017
SAP CRM Sales – CR300
To gain detailed knowledge of the sales scenarios that are supported in mySAP CRM Enterprise and the relevant Customizing settings.
06 June 2011 –
10 June 2011
Education Summary
Degree and Date
Institute
Major and Specialization
Post-Graduation Diploma in Business Management
(2003 - 2005)
Sister Nivedita College Of Professional Studies, Hyderabad, AP.
Systems and Marketing
Bachelor’s Degree in Computer Applications
(1999 - 2002)
KNM Degree College, Osmania University, Miryalaguda, AP.
Computer Applications
Intermediate
(1996-1998)
Adarsha Junior College, Board of Intermediate Education, Ongole, AP.
Mathematics, Physics and Chemistry
SSC
(1995 – 1996)
Loyola High School, Board of Secondary Education, Karimnagar, AP.
NA
Passport Details
Name as on passport
Relationship
Passport Number
Date of Issue
Expiry Date
Place of Issue
Raju Thatipally
Self
J2204339
19-Nov-2010
18-Nov-2020
Hyderabad