Resume

Sign in

Sales Service

Location:
Telangana, 505001, India
Posted:
February 11, 2018

Contact this candidate

Raju Thatipally

Email : ac4fok@r.postjobfree.com

Phone : +91-984**-*****

Current Role Description

Sr Consultant at The Hackett Group India

Skill / Experience Summary

10+ years of experience in SAP S/4 HANA 1610, CRM, SD, LE, SolMan, PM/CS, C4C with overall 12+ years of experience.

Strong Functional Business Application consultant offering implementation experience in SAP with Industry experience specializing in Medical, Retail, Telecom, Automation, Manufacturing and Automobile industries.

Expertise in areas of SAP S/4 HANA, FIORI, SD, LE, CRM Sales and Service, E-Commerce, Mobile Service, CRM - IPC (Internet pricing and configuration), Middleware, Case Management, Web UI and C4C.

Technical knowledge to propose solutions based on business requirements, Involved in all stages of System development: Interfaces, Conversions, Integration, Testing, BPPs Documentation, Training and Support, Involved in functional and technical design of interfaces.

Authorize to work in US (H1B Visa) till December 2018.

Technical Experience

SAP Exposure

S/4 HANA 1610, SD/LE, C4C, CRM, Solman, PM/CS

Packages & Tools

MS – Office, Remedy Ticketing Tool, HP Quality Center, Magic Ticketing tool, Right Answers, Address Doctor.

Domain

Medical, Engineering Services, Retail, Manufacturing, Telecom & Industrial

Experience Profile – Key Projects

Project 1: The Hackett Group Ltd

Duration: April 2016 to Till Date

Client: The Hackett Group Ltd

Place : Hyderabad

Project Description:

Upgradation and Implementation of Best Practices for SAP S/4 HANA

Role: Sr. Consultant

Company : The Hackett Group

Responsibilities:

S4 HANA 1610 – migration/upgrade on CVI, MDS, PPO

Setting up Business Partner, Business Partner required fields based on business roles, missing functionalities in BP, Activating and configuring HCM employees to business partners, Deletion of Business Partners, Mass data upload tools to LTMC & LTMOM, activating and de-activating BRF+ for Billing output management, activity-based revenue recognition & Settlement Management – condition contract settlement run

Designing Fiori Transactional and Analytical Apps which includes Catalog, Grouping and Business Roles.

Role Based Testing on Fiori User Interface including cross modules. i.e, SD, LE, MM, PP, QM and FI.

Preparing BBP’s and Test Scripts proving play backs followed by end user documentation and training.

Configuring Enterprise structure and assignment of organizational elements in chronological way.

Expertise in Configuring Sales Document Processing Define and Assigning – Sales order types, delivery document types, item categories, schedule line categories, billing types and copy control settings.

Completely involved in Determination of Pricing Procedures with necessary Condition types, Access sequence and Condition tables as per Business requirements.

Determinations: Output, Text, Partner, Batch, Material and Free goods.

Complaint Sales Processing: Returns, Credit Memo, Debit Memo, Free of Charge & Sub sequent Free of Charge Deliveries.

Experienced in SD account assignment and revenue recognition process

Shipping process: Picking, Packing, Delivery & Post Goods Issue.

Transportation Management and Logistics Execution

Configuration of Revenue Account Determination and its relevant settings.

Integration with other modules like MM, FI, HR, PP, CS & CRM.

configuration of special Sales Processes: Cash Sales, Rush Orders, Consignment Sales with BOM Explosion (LUMF), Third Party Sales & Inter- Company Sales Process.

Experienced in Sales Contract processing.

Worked closely with technical team on BAPI and New Screen Developments

Expertise in SAP Best Practices implementation along with Configuration Documentation, Business Process Procedure Documentation, Design Documentation, RICEF Documentation

Experienced in designing transactional apps in Fiori. Catalogues Design, Mapping, Grouping, Maintaining User specific roles on Fiori, Error recognition and handling

Able to install SAP Best Practice solutions on a fresh system using eCATT

OSS Support – Core area where analyzing the tickets and providing feasible solutions through Standard SAP Notes or forwarding it to the next level of SAP development.

Technical Platform: SAP S/4 HANA 1610, SAP ECC 6.0

Domain: AIO

Team Size: 8

Project 2: Alghanim Industries

Duration: Dec 2014 to April 2016

Client: Alghanim Engineering

Place : Hyderabad

Project Description:

For the past five decades, Alghanim Engineering has enjoyed a prominent position in Kuwait for its superior residential and commercial contracting services as well as its maintenance business.

Villa Solutions provides a broad range of turnkey solutions for the Kuwait residential market.

Our Maintenance Division is a one-source service provider for all your maintenance needs related to HVAC, plumbing and firefighting, electrical and technology systems.

The Projects Engineering Group specializes in end-to-end electro-mechanical solutions.

Role: Sr. SAP CRM Consultant

Company : Kirby Building Systems India Ltd.

Responsibilities:

Service Order Process which is integrated with PM/CS module for further processing.

Replication of Functional locations and Equipment’s from ECC to CRM.

Interaction Center customization and ERMS.

Performed Web UI configuration for different custom Roles in CRM Enterprise system based on Customer Requirement.

Worked on Subject Profile related to Opportunities

Setting up of Marketing Planning and Campaign Management Procedures.

Marketing Lead Management - Lead generation and Qualification.

Business Partner Segmentation using Segment builder.

Worked on Rule Policy for Lead Distribution.

System Re-Engineering.

Technical Platform: SAP CRM 7.0, SAP ECC 6.0

Domain: Engineering

Team Size: 2

Project 3: Alghanim Industries

Duration: May 2015 to July 2015

Client: KIMMCO, Rockwool India Ltd.

Place : Kuwait, Hyderabad

Project Description:

Specializing in insulation products and steel solutions, our industrial businesses provide a range of eco-friendly and sustainable building products, including pre-engineered buildings, structural steel and industrial racking solutions as well as reflective, acoustical and fire resistant insulation products.

Role: SolMan Consultant

Company : Kirby Building Systems India Ltd.

Responsibilities:

Incident Management (IT Service Management)

Change Request Management (ChaRM)

Managing Solution Manager Projects and Blueprint

configuration of Incident Management process and IT Service Management features in Solution Manager

Configuration of Change Management process (ChaRM), Project Management and Quality Gate Management Business Partner Segmentation using Segment builder.

Technical Platform: SAP SolMan 7.1

Domain: Industrial

Team Size: 2

Project 4: Mars Food UK

Duration: July 2012 to August 2014

Client: Mars Food UK

Place : Hyderabad

Project Description:

Mars Food UK Limited is the name of the British branch of Mars, Inc. The company is based in Slough, UK. Mars brands manufactured for the UK market but not for the US include Maltesers and Tunes.

Mars Drinks UK, the beverages division of Mars Limited, operates from Basingstoke in Hampshire and specializes in office vending machines. Mars Drinks UK comprises the FLAVIA and KLIX brands which offer branded drinks such as the Starburst Orange Drink, the Maltesers Hot Chocolate and the Galaxy drinks.

Role: CRM Consultant

Company: Tech Mahindra Ltd.

Responsibilities:

Web shop Management, Product catalog configuration for Internet sales, Order Management.

Master Data – Organization Maintenance, Territory Maintenance.

Configuration related to Subject Profile for Service Orders.

Co-ordinate with SKY mobile team for handing Tech Mobile service for UK, DE and FR markets.

Middleware (CRM and SAP R/3 connectivity) configuration and setup with administration and monitoring for error handling

Performed Load Requests for Customers, Materials, Plant, BOM, Condition Objects.

Assigned specific CIC profiles to the positions in the organizational model.

Worked with technical aspects of pricing procedures, condition records, accesses, prices, discounts, surcharges and Taxes.

Worked on Service Orders, Confirmations, Warranties, Complaints and Returns.

Case Management, Product Classification, ERMS, Email, web-form setup.

Business Roles, Component Workbench.

Requirement gathering from the Mars markets (business user) on regular basis.

Weekly calls with SAP for open OSS messages and prioritize them according to market needs.

End to End progressed Functional release of new developments to production.

Technical Platform: SAP CRM 5.0, 7.0, SAP ECC 6.0

Domain: Retail

Team Size: 4

Project 5: RIM (Research In Motion – Blackberry) Canada

Duration: August 2011 to July 2012

Client: Blackberry

Place : Hyderabad

Project Description:

Research In Motion Limited (RIM), doing business as BlackBerry is a Canadian telecommunication and wireless equipment company best known as the developer of the BlackBerry brand of Smartphone’s and tablets.

Role: CRM Consultant

Company: Tata Consultancy Services Ltd

Responsibilities:

Defined the system architecture for Internet Sales.

Setting up of Organizational structure with direct mapping to SAP R/3.

Setting up of Business Partner Roles and Partner Determination procedures.

Used the leading system and separate account group approach to set up number range for business partners.

Master data configuration and customization for customers, products and price.

Setting up of Marketing Planning and Campaign Management Procedures.

Marketing Lead Management - Lead generation and Qualification.

Business Partner Segmentation using Segment builder.

Overall responsible for middleware settings and establishing connectivity b/w CRM and R/3.Quality Management Process.

Technical Platform: SAP CRM 7.0, SAP ECC 6.0

Domain: Telecom

Team Size: 4

Project 6: Honeywell ACS CP/S - CRM E-commerce, Web UI

Duration: March 2010 to August 2011

Client: Honeywell

Place : Hyderabad

Project Description:

Honeywell Automation and Control Solutions (ACS) sensing and control expertise converts raw data into knowledge for improving the way we live by creating a world that is safer, more comfortable, more secure and more productive. Sensing and control is the science of capturing more and better data, and then applying the insight to make devices, systems and processes smarter, more capable and more valuable.

Honeywell ACS (Automation and Control Solutions) strategic business unit has implemented SAP CRM for its Business solutions ADI Global, HBS, HPS, HLS, and HFS etc.

Role: CRM Consultant

Company: Tata Consultancy Services Ltd

Responsibilities:

Web shop Management, Product catalog configuration for Internet sales, Order Management, Document Management.

Extended Configuration Management with XCM tool for the ISA configuration.

Worked on Master Data – Organization Maintenance, Territory Maintenance.

Worked on Subject Profile related to Opportunities.

Performed Web UI configuration for different custom Roles in CRM Enterprise system based on Customer Requirement.

Middleware (CRM and SAP R/3 connectivity) configuration and setup with administration and monitoring for error handling

Performed Load Requests for Customers, Materials, Plant, BOM, Condition Objects

Coordinated with R/3 consultants in setting up Order fulfillment (Availability check, Delivery, Post goods issue and Billing processes) for the Orders generated from Web Shop through CRM SDInvolved in UAT as part of Quality Management Process.

Technical Platform: SAP CRM 6.0, SAP CRM 7.0, SAP ECC 6.0

Domain: Manufacturing

Team Size: 3

Project 7: Reliance ResQ - CRM Services, Marketing

Duration: Aug 2009 to Mar 2010

Client: Reliance Retail

Place : Mumbai

Project Description:

Reliance ResQ is the technical support arm of Reliance Digital. Products purchased at Reliance Digital are backed by Reliance ResQ – providing seamless, end to end solutions and technical support for products from leading brands.

Role: CRM Service Consultant

Company: Reliance Info Solutions

Responsibilities:

Closely worked with Development team for the new requirements till the same has been accepted by Business.

Configured Transaction Types for Service Process and Item Categories.

Maintained Copy Controls for Transaction Types and Item Categories.

Configuration of Organization Determination, Partner Determination, Pricing Determination and Text Determination Procedure.

Configuration of Status Profile, Subject Profile and Action Profile for Service Transaction Types.

Master Data Setup such as Organization Data Setup, Products and Pricing.

Store and Service Center roll out for opening of Service Centers and Care Centers in Reliance ResQ.

Initial Objects download (Plant, Material, BOM, Prices) from R/3 to CRM system.

Maintaining Billing Units /GLs accounts and Business Area for Service Organizations.

Pricing Conditions and Tax Groups Updating according to Business Team Requirements

Performed Replication Objects of Service Process.

Technical Platform: SAP CRM 5.1, IS – Retail 6.0

Domain: Retail, Service

Team Size: 4

Project 8 : Reliance Digital Services - CRM Sales & Service

Duration: Aug 2008 to July 2009

Client: Reliance Digital Services

Place : Mumbai

Project Description:

Reliance Digital Services is India’s leading consumer durable chain and is a subsidiary of Reliance Retail Ltd. Reliance Retail is gearing up to revolutionize the retailing industry in India. Towards this end, the company is introducing a pan-India network of retail outlets in multiple formats. Through multiple formats and a wide range of categories, Reliance is aiming to touch almost every Indian customer and supplier.

Role: SAP Support Consultant

Company: Reliance Info Solutions

Responsibilities:

Master Data Setup such as Organization Data Setup, Business Partners, Products and Pricing.

Maintained Territory Hierarchy Levels and Assigning Employees to Territories.

Store and Service Center roll out for opening of new stores and Service Center in Reliance Retail.

Performing Initial objects download from R/3 to CRM system.

Pricing Conditions Updating according to Client Requirements.

Middleware monitoring like Bdocs, Queues and Downloading objects

Handling Tickets on day to day Basis.

Reprocessing unreplicated Sales Orders to R/3.

Technical Platform: SAP CRM 5.1, IS – Retail 6.0

Domain: Retail

Team Size: 8

Project 9 : Reliance Auto Zone, Watch Services, Optical & Tailoring - CRM Service

Duration: Oct 2007 to July 2008

Client: Reliance Auto Zone

Place : Mumbai

Project Description:

Reliance Auto Zone, Watch Services, Optical & Tailoring are India’s leading retail chains and are subsidiary of Reliance Retail Ltd. Reliance Retail is gearing up to revolutionize the retailing industry in India. Towards this end, the company is introducing a pan-India network of retail outlets in multiple formats. Through multiple formats and a wide range of categories, Reliance is aiming to touch almost every Indian customer and supplier.

Role: SAP Support Consultant

Company: Reliance Info Solutions

Responsibilities:

Store and Service Center roll out for opening of New stores and Service Center for Auto Zone.

Performing Initial objects download from R/3 to CRM system.

Pricing Conditions Updating according to Client Requirements.

Initial Objects download (Plant, Material, BOM, Prices) from R/3 to CRM system.

Maintaining Billing Units /GLs accounts and Business Area for Service Organizations.

Performed Replication Objects of Service Process.

Middleware monitoring like Bdocs, Queues and Downloading objects.

Handling Tickets on day to day Basis.

Reprocessing unreplicated Billing Documents to Accounts.

Technical Platform: SAP CRM 5.1, IS – Retail 6.0

Domain: Retail, Automobile

Team Size: 6

Domain Experience : Sales & Marketing

Duration: June 2005 to Oct 2007

Project Description:

Testoni India Pvt. Ltd is one of the leading manufacturer and exporter of premium quality home Brass Hardware

Products. Exclusive ranges of products are precision manufactured and come in exquisite designs and smooth finishes.

Role: Channel Sales Executive

Company: Testoni India Pvt. Ltd

Place : Hyderabad

Responsibilities:

Handling the primary and secondary sales.

Achieve agreed monthly sales and collection targets.

Responsible for management of Key Accounts (Malls), Order procurement, Supplies, Credit Management, Distributor handling, Special promotion.

To meet Distributors, Dealers, Outlets and End-users like builders.

Preparation of periodical sales reports.

Promote Brand name and consumer awareness by organizing presentations.

Appoint new dealers in different locations.

Collect the information about Competitors and market.

Providing inputs to the organization for designing new models.

Identify display –space in prime outlets.

Handling Schemes Management

Employment Summary

Dates

Organization

Role

April 2016 to Till Date

The Hackett Group Ltd

Sr. Consultant

December 2014 to April 2016

Kirby Building Systems India Ltd

Sr. SAP CRM Consultant

July 2012 to August 2014

Tech Mahindra Ltd

Project Lead

March 2010 to July 2012

TATA Consultancy Services Ltd

IT Analyst

Oct 2007 to Mar 2010

Reliance Info Solutions Pvt. Ltd

Executive - IT Division

June 2005 to Oct 2007

Testoni India Pvt. Ltd

Channel Sales Executive

Certification and Training

Program or Course

Coverage

Dates

SAP S/4 HANA Sales – Functions and Innovations

Sales and Distribution Functions, Simplification List for HANA Upgradation

25th Sep 2017

SAP Business Suite to SAP S/4 HANA Delta

Migration to S/4 HANA, Architecture

12th Sep 2017

SAP CRM Sales – CR300

To gain detailed knowledge of the sales scenarios that are supported in mySAP CRM Enterprise and the relevant Customizing settings.

06 June 2011 –

10 June 2011

Education Summary

Degree and Date

Institute

Major and Specialization

Post-Graduation Diploma in Business Management

(2003 - 2005)

Sister Nivedita College Of Professional Studies, Hyderabad, AP.

Systems and Marketing

Bachelor’s Degree in Computer Applications

(1999 - 2002)

KNM Degree College, Osmania University, Miryalaguda, AP.

Computer Applications

Intermediate

(1996-1998)

Adarsha Junior College, Board of Intermediate Education, Ongole, AP.

Mathematics, Physics and Chemistry

SSC

(1995 – 1996)

Loyola High School, Board of Secondary Education, Karimnagar, AP.

NA

Passport Details

Name as on passport

Relationship

Passport Number

Date of Issue

Expiry Date

Place of Issue

Raju Thatipally

Self

J2204339

19-Nov-2010

18-Nov-2020

Hyderabad



Contact this candidate