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Customer Service Sales

Washington, District of Columbia, United States
February 11, 2018

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Wayne B. Jackson

**** **** **** **** ***. *** Cell: 202-***-****)

Washington DC, 20020 Email:


Possess over 20 years of managerial/supervisory experience in business markets: retail, warehouse, building services, and customer services with extensive managerial and customer relations experience. Excel in resolving employer challenges with innovative solutions proven to increase efficiency, customer satisfaction, and bottom the line.


University Of District of Columbia, Washington D,C

HVAC, Theory, Core, Math, Medical Terms, and Spanish (GPA: 3.6) 1/2013-11/2015

Temple Hills Business School/Arlington, VA

Computer Repair Certificate (GPA: 3.8) 9/1985

United States Army, Fort Dix, New Jersey

Electrical Engineering 7/1975-7/1978

Yorktown High School Arlington, VA

General High School Diploma 6/1976


The Architect of the Capital, Washington DC Current

Night-Shift Custodial

Clean and sanitize restrooms/bathrooms using established practices and procedures.

Clean, dust, and wipe furniture, sweep, mop, vacuum floors, empty/clean wastebaskets.

Empty and clean ash trays and cigarette urns, replace lights bulbs, and refill restrooms dispensers.

Assist with the setup of facilities for meetings, classrooms, conferences, events, etc.

Strip, clean, buff, and apply floor sealer and floor finish to hard surface floors, vacuum/shampoo carpets.

Use hand-operated tools, small power equipment, buffers, and auto scrubbers.

Move furniture, equipment, supplies and tools on an incidental basis

Lifetime Fitness, Fairfax, VA

Night-Shift Assistant Department Head 5/2012-1/2013

Maintain indoor and outdoor club cleanliness and safety by delegating daily maintenance task.

Ensure operations staff responded to member questions using extensive knowledge of product and services.

Ensured policies and regulations were in compliance with OSHA regulations.

Assisted training team member through standard operating procedures, role playing, and shadowing other ream members.

Made hiring, promotions, disciplinary, and termination recommendations to the Facility Operations Department Head.

Veteran’s Administration Hospital, Washington, DC

Maintenance Member/Sales Member 4/2011-2/2012

Responsible for maintaining a clean and safe facility environment in accordance to OSHA standards.

Provided floor care and treatment (stripping, waxing, and buffing) extended to areas through-out the hospital facility.

Served as retail sales personnel for the VA Hospital Canteen store, shipped, received, maintained stock inventory.

Answered customers’ questions regarding merchandise and advised customers on merchandise selection.

Performed daily checks of security surveillance equipment, and maintained overall store security.


Effective Leadership

Compliant with OSHA/HAZMAT regulations

Customer Service Skills

CPR Certified

Microsoft Office Suite: Word, PowerPoint

Maintenance Training

Organizational Skills

Sales Skills

Quality Assurance

Good Communication Skills

Problem Solving Skills

Team Building Skills

Exceptional Interpersonal Skills

Supervisory/ Managerial Skills


CPR Certified

Apartment Maintenance

Carpentry Level 1: Fundamentals

NCCER Carpentry Level 1: Perfect Attendance

NCCER Carpentry Level 1: Deans List

NCCER Carpentry Level 1: Forms

NCCER Craft Skills-Core Curriculum

Carpentry Level 2: Perfect Attendance

Carpentry Level 2: Deans List

Carpentry Level 2: Forms

Carpentry Level 3: Forms

Carpentry Level 3: Deans List

Carpentry Level 3: Perfect Attendance

Carpentry IV: Perfect Attendance

Carpentry IV: Deans List

Carpentry IV: Certified

Entrepreneurial Leadership in Student Snack Service

Work Therapy Program

Generosity and Community Service

HVAC Theory

Core Curriculum

Mathematics Skills Development


Available Upon Request

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