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Administrative Assistant Human Resources

Toronto, Ontario, Canada
February 11, 2018

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Yussuf M. Hassan

** ******* ****** ***** *** 647-***-****;

Education, Training and Development

LLM (concentration in International and Corporate Law) University of Illinois 2017

Bachelor of Arts and Certificate of Public Policy and Law York University, Toronto 2016

Paralegal Studies (Court & Tribunal Agent, Immigration Consultant) Humber College, Toronto 2007

Security Training Certification, CPR & First Aid

Centre for Security Training & Management Inc. Toronto 2002 Clerical Employment Service (CES) Program Administrative Professional Skills for Change Toronto 2001

Expertise, Knowledge and Professional Skills

• 10+ years combined experienced working in various administrative capacities across multiple industries including Legal offices, Human Resources and non-profit organizations in supporting business practices

• Bachelor of Arts Human Rights and Equity Studies and Diploma of Court and Tribunal Agent

• Exceptional judgment and capacity to act on initiative and accountable to a manager lead and staff team and mitigate potential reputational risks to the organization

• Knowledge of group dynamics with a sound understanding of employee and employer relation principles

• Flexible and results oriented approach to work within a relatively structured environment with multiple sites

• Demonstrated ability to build relationship and quickly gain credibility to influence and provided coaching

• Energetic, multi-skilled and supportive team member with advanced human service and technical skills

• Excellent organizational skills and methodological approaches to work as well as project management

• Able to work well under pressure, adapt to unexpected events, prioritize & multi-task in a deadline driven environment

• Experience developing content, formatting and proof-reading strategic briefing materials and other documents including funding proposals, reports, briefing notes, financial processes including budget variance reports, financial planning and forecasting reports, presentations, executive summaries, charts, graphs and other documents

• Proficient in the use of MS Office applications (Word, Excel, Power Point, Outlook) as well as other applications and software to support business and operation needs

• Superior written and oral communication skills with advanced proficiency in English and Swahili as well as facility delivering presentations and contributing positively to team discussions

• Experiencing in dealing with members of different cultural and racial backgrounds Yussuf M. Hassan 647- 346-5382



• Open to continuous learning and acquiring new skills Professional Experience

Human Resources Assistant, Volunteer, CultureLink Settlement Services 2015

• Perform a variety of office support and clerical duties and activities in support of the Human Resources Division and provide human resources management services

• Type correspondence, memos, surveys, payment vouchers, position codes, and other materials; arrange format and content for effective presentation of information; revise and draft forms as needed

• Establish and maintain computer records, including recruitment files and tests, general files and other information on sick leave, payroll, vacation pay, attendance cards and hourly time records; maintain confidential employee information/ records

• Perform office administration such as filing of documents, duplication, stocking of supplies and monitoring of equipment.

• Maintain an accurate employee telephone list and other necessary databases

• Distribute incoming and outgoing mail; answer incoming calls and transfer to appropriate staff members

• Work closely with Human Resources Analyst in recruitment process and prepare recruitment and selection materials as well as application and new employee orientation packages

• Distribute application packages to applicants and assist with routine recruitment related questions

• Greet and direct applicants to appropriate locations

• Review, verify and process payroll documents; verify paycheck amounts to payroll register, prepare and distribute payroll cheques to employees

• Prepare personnel change reports for Administration Community Engagement Outreach Worker,

Neighborhood Link Support Services 2011 – 2013

• Administered and implemented a variety of social assistance programs and community services, and assisted clients in dealing with personal and social problems

• Developed and implemented effective outreach strategies to engage residents in accordance with program guidelines

• Empowered children, youth and seniors; supported and welcomed newcomers

• Introduced new services and infrastructure to under-serviced areas of the city

• Actively supported and coordinated services that are accessible and responsive to local demand

• Engaged residents as per organizational vision for a strong and vital neighborhood Legal Administrative Assistant Laurence Cohen & Associates 2008 – 2010

• Worked in a busy solicitor’s office and helped them with the many tasks required to build a court case

• Achieved production targets and deadlines by managing day- to- day work functions on time

• Increased internal and external customer satisfaction by answering and returning calls professionally for attorneys

• Scheduled meetings for all lawyers in the department; escorted visitors to staff members’ offices, along with providing hospitality service arrangements as requested by staff

• Ensured timely delivery of important information while maintaining confidentiality

• Composed and distributed inter-departmental memoranda (e-mail, documentary and voice) Yussuf M. Hassan 647- 346-5382



• Made domestic and international travel arrangements for senior staff accurately

• Established and maintained electronic records management system for all incoming and outgoing correspondence while establishing and maintaining separate filing systems for each manager

• Produced and formatted highly successful, multiple documents, contracts, redlining documents, letters, memos and organizational charts using Microsoft software

• Produced and formatted PowerPoint presentations for senior executives’ meetings and conferences demonstrating creativity and competency around content Interpreter, Freelance 2008 – Present

• Utilize Swahili and English, the official languages of East Africa

• Interpret in a variety of circumstances and setting: (Hospitals, Court/Tribunals and Law firms)

• Serve as Translator, terminologists and interpreter for newcomers who do not speak English at the Immigration And Refugee Board (IRB), Refugee Protection Division (TPD), Immigration Division, Ontario Court Of Justice, Language Marketplace-Mississauga, Able Translation Ltd-Mississauga, Catholic Cross Cultural Services, Brampton, International Languages Inc. Toronto

• Translate languages at meetings such as attorney-client meetings, preliminary hearings, arraignments, depositions, and trials

Program Assistant, University Settlement 2008 – 2009

• Provided operational and administrative assistance to the Program Leader and Program Staff

• Performed a variety of administrative, coordination and logistical services in support of the operations of the Program and assisted with information management

• Answered phone calls, took messages and transferred calls to the appropriate staff

• Performed general office duties such as filing, faxing, photocopying and maintaining stationery stock

• Assisted in planning, preparing and implementing programs and activities

• Participated in market research and outreach programs through cold calling and online correspondence

• Worked one- on- one with clients and assisted them with their job search through newspaper and Internet

• Maintained confidential records for the Program Leader

• Acted as the main contact person during the absence of team members, following-up on any emergencies with appropriate in-house staff, and sharing workload with Program Assistants from other teams

Legal Assistant (Co-Op Placement), Etienne Law Office 2007

• Co-ordinated and implemented office procedures; keeping the client database up- to- date as well as tracked processes to ensure efficiency and compliance with legislation

• Kept claims and cases organized by establishing and organizing files; monitored calendars

• Completed tasks within deadlines; documented actions; inputted information into database; confirmed case status

• Prepared and catalogued completed and ongoing cases; drafted letters and pleadings for Small Claims Court

• Kept clients informed by maintaining contact; communicated case progress

• Supported case preparation by shadowing case summary preparation; organized materials for team case review

Yussuf M. Hassan 647- 346-5382



• Acquired sound justice system knowledge through court proceedings and avid reading of professional publications

• Assisted clients in completing immigration applications and filed cases directly with the Immigration and Refugee Board of Canada and Ontario Court of Justice Human Resources Administrative Assistant, Four Point Sheraton February – December 2000

• Dealing with all of the recruitment needs and employment issues of the company

• Ensuring the timely recruitment of new employees into the business from the initial job offer being made through to their induction into the company including offer letters and contracts etc

• Processed and reviewed all paperwork for HR department

• Maintained employee files and assisted with New Hire paperwork and orientation

• Assisted with Termination paperwork and benefits administration for employees

• Provided back-up to payroll when needed and filed all paperwork in the department

• Maintained and managed quality service by following organization standards

• Maintained and updated vendor files and scheduled interviews

• Provided administrative support for training classes

• Reported and tracked division training activities and status

• Developed departmental information by transcribing, formatting, editing, filing, retrieving, copying and transmitting documents

• Maintained employment ads online and completed employment verifications Court Clerk, Registry Office, High Court of Zanzibar 1995 – 1999

• Registered incoming case files and outgoing orders and letters. Called cases when court was in session.

• Swore in jury members, interpreters, witnesses and defendants.

• Maintained records of materials and exhibits. Supported judge with administrative work and filed records accurately

• Prepared court documents – orders, warrants, decrees, summonses, conditional discharges, violations of probation, notices of appearance, written consents of guilty pleas, and court forms to be submitted to the Judge for signature

Supporting and Volunteer Services

Assisted Manager

Zanzibar Canadian Diaspora Organization (ZACZDIA) Toronto ON 2013 - Present Administration Officer and General Secretary

Human Rights and Social Justice Student Association 2013 -2014 Recognized for being in the top 15% of the Faculty of Liberal Arts & Professional Studies The Department of Equity Studies, York University, Toronto, Ontario Resource Center Assistant, Oasis Employment Resource Center, 2010

• Assisted staff in all correspondence: incoming/outgoing calls, enquiries, faxing, photocopying and researching

• Called outreaching potential employers for job information/job application forms

• Assisted clients in job search-either through newspaper, job binder or the Internet

• Filing both electronic and in house paper filing Yussuf M. Hassan 647- 346-5382



Election Campaign, Robert Spencer, Scarborough South West, 2010

• Prepared fundraising letters for mailing. Distributed leaflets with small teams of volunteers and with the candidate

• Knocked on doors to ‘advance’ the candidate.

• Telephoned residents from previous elections, and called to identify whether they would be voting for the candidate

• Used numerous computer programs (Excel, Word etc.) to prepare lists for other volunteers Administration Assistant, Learning Enrichment Foundation, 2001

• Prepared correspondence and memo. Communicated through email. Maintained filing system

• Answered phones, photocopied and faxed documents. Greeted customers in a courteous and professional manner

• Registered and created file for new students of English as a Second Language (ESL) General Office Clerk, Heart & Stroke Foundation of Ontario, 2000

• Supported administrative tasks such as correspondence and mail operations

• Prepared invoice for donation. Faxed and filed documents.

• Answered phones and transferred telephones calls and relayed messages to appropriate staff members

• Opening, sorting and distributing mail

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