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Customer Service Sales

Bronx County, New York, United States
February 11, 2018

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Michael E. Anderson

** ******** ***** ***


Professional Summary

Michael is an accomplished salesman, veteran and general office professional with 10-years of combined sales experience for multiple companies and product types. Michael also knows how to roll up his sleeves when necessary as is evidenced by his successful work experience in the warehouse environment.

Core Competences

Excellent Communication skills, honed during award-winning military service

Possesses the ability to translate personal commitment to quality and efficiency into reality

Strong consultative selling skills, committed to learning the customer’s needs

Comfortable assuming responsibility, keen sense of self-motivation

Work Experience

Customer Service Representative – Aaron’s (November 2017 – present)

•Provide customer service to customers about merchandise on the showroom floor, agreements and services

•Update and input customer information and account status in computer system for new lease agreements

•Collection phone calls

Shipping & Receiving – Manpower (January 2017- November 2017)

•Coordinated manifests and shipping paperwork on inbound & outbound trucks

•Ensured proper unloading and loading of inbound and outbound shipments

•Responsible for intake procedures

Residential Aide – Acacia Network (July 2015- September 2015)

•Responsible for overseeing behavior of residents

•Recorded and reported abnormal or troubling behavior to case and house managers

•Served as primary point of contact for the facility during shift

Furniture Sales – Various Outlets (2012-2013)

•Developed strong knowledge of furniture and affiliated products such as warranty’s

•Maintained knowledge of sales promotions and rebates

•Handled appropriate paperwork and contracts when necessary

Industrial Cleaning Sales – J&J Distributor (2007-2012)

•Responsible for selling commercial cleaning supplies in a competitive B2B setting

•Supervised and trained new employees on company regulations

•Managed paperwork and service agreements as necessary

Military Veteran – US Navy

•3rd Class Petty Officer responsible for data processing

•Led training classes on basic computer knowledge

•Served as military fireman, police officer and data processing technician

•Awarded the US Navy Good Conduct Medal and Navy Sea Service Ribbon


Computer Education – Queens College

Honors & Awards

•US Navy Good Conduct Medal

•Navy Sea Service Ribbon

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