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Manager Operations

Lebanon, Pennsylvania, United States
February 11, 2018

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Stephen Shifflett

*** ****** ****, *******, ** **042 717-***-**** or


Leadership – Participated in extensive leadership and supervisory development training sessions, experienced in individual and group motivation strategies, delegating responsibilities, mentoring and coaching, teamwork tactics, and effective conflict resolution.

Food Manufacturing – 30+ years of food manufacturing, warehousing experience and knowledge of Good Manufacturing Practices (GMPs), Hazard Analysis Critical Control Point (HACCP), Kosher Regulations, and Safe Quality Food Certification (SQF).

Workplace Health And Safety – Understanding of occupational health and safety in the workplace with a strong emphasis on hazard identification and prevention.


MICHAEL FOODS, INC. Klingerstown, PA

Michael Foods, Inc. is a leading food processor and distributor with business in egg products, refrigerated grocery and potato products, and with net sales exceeding $1.5 billion.

Processing Supervisor January 2015 – Present

Reporting to either the Breaking & Dried Production Manager or the Pre-cooked Production Manager and alternating between departments as needed to ensure supervisory coverage for 300+ PA Operations employees.

Key Accomplishments:

As 2nd shift Breaking Supervisor achieved over 5,000 cases per shift (Plant record) on three occasions in FY 2016 and 3 occasions in 2017..FY 2017, achieved 6,000 plus cases per shift (Plant record).

Improve employee turnover ratio in the Pre-cooked Department from 115% to 3.2% in three month time frame by developing behavioral training within supervisory staff and 50+ employees.

Continuous improvements in shrink reduction, line performance, and employee morale in Breaking and Pre-cooked Departments.

Rebuild department by increasing pre-operational inspection performance per USDA standards by utilizing behavioral modification and technical experience. Documented 100% improvement per USDA in all areas of facility.


Birdsboro Kosher Farms chickens are raised in Amish Country, PA by small, local Amish and Mennonite family farms that embrace animal care customs as tradition. Following strict interpretation of the Jewish rules of kashrus.

Vice President of Environmental Health & Safety / Quality Assurance December 2013 – December 2014

Reported directly to the President/CEO and provided strategic direction for the health, safety, and environmental impact policies as well as quality assurance processes and systems for farm operations of 275+ employees.

Key Accomplishments:

Developed and implement DEP, HACCP, OSHA, and USDA compliance programs for a new facility.

Reduced OSHA recordable accidents by 70%.

Developed and implement ERP plan for Anhydrous Ammonia based refrigeration systems.


Coleman Natural Foods has been a pioneer in organic and no-antibiotics-ever meats, part of a legacy of quality that stretches back to 1875 working with family farmers throughout the country who share a conviction to provide families with premium chicken and no-antibiotics-ever poultry, pork, lamb and beef.

Warehouse Manager April 2011 – December 2013

Provided materials, equipment, and supplies by directing receiving, warehousing, and distribution services. Complied with federal, state, and local warehousing, material handling, and shipping requirements. Managed three Supervisors and a warehouse staff of 30+ unionized employees. The Ephrata, PA facility was sold to PERDUE and closed.

Key Accomplishments:

Increased overall warehouse operational efficiency 40% by redesigning picking patterns.

Encouraged open communications between management and employees reducing grievances by 80%.

World-class safety focus with zero OSHA recordable accidents for warehouse operations in 2011 through 2013.

Improved on time delivery of transportation 25% by empowering employees’ decision making.

Improved inventory control levels 30% by implementing daily recounting procedures.


Third generation family owned and operated meat and dairy processing company with 83,000 square foot facility in Stevens, PA and a second 190,00 square foot facility in Womelsdorf, PA.

2nd Shift Production Manager August 2010 – April 2011

Oversaw processing operations on 2nd shift by planning production schedules and ensure products are manufactured efficiently and at minimal cost. Manager three Departments with six Supervisor direct reports and 60+ 2nd shift employees. The position was eliminated due to downsizing.

Key Accomplishments:

Implemented processing procedure improvements leading to a 30% reduction in labor costs.

Increased operator performance from 50.2 cases per minute to 78.7 cases per minute.

Fostered an atmosphere of teamwork and accountability reducing annual turnover on 2nd shift by 30%.

Collaborated with the Maintenance Department resulting in a 15% improvement in operating efficiencies.


Ritter Food Service was a specialty distributor of high quality poultry, meats and seafood serving 1,000+ local retailers and restaurants in Pennsylvania, Maryland and New Jersey. Ritter Food Service was acquired by U.S. Foodservice in 2011 and operations were consolidated in the Allentown, PA area.

Operations Manager June 2004 – August 2010

Reported directly to Vice President of Warehouse Operations and was responsible for all Mount Joy processing operations with a staff of three Managers, three Supervisors, and 50+ employees across three shifts of operation.

Key Accomplishments:

Reduce selector miss-picks from 20% to 4.43% using performance management techniques.

Increased efficiency pick rate 40% by redesigning picking patterns.

100% elimination of “late dispatch” issues.

Improve 3rd party and USDA food safety audit status from “Good” to “Superior”.

Develop and implement OSHA compliance programs. Encouraged a world-class safety culture resulting in zero OSHA recordable accidents from 2004 through 2009.


Produce supplier specializing in warehouse and large volume organic and conventional produce deliveries to national and regional chain stores, wholesalers, processors and cold-press juicers, and other professional produce buyers on the East Coast.

Operations Manager November 2000 – June 2004

Promoted from Warehouse Manager to Operations Manager within six months of hire, reported directly to the Chief Operating Officer and provided operational oversight of Rockaway, NY with a staff of three Managers, four Supervisors, and 50+ employees across three shifts. Oversaw plant closure during 2001 then assumed Food & Safety Specialist role for remaining tenure.

Key Accomplishments:

Developed and implemented all facility Food Safety and OSHA compliance programs in accordance with national standards.

Implemented Train-The-Trainer teams to facilitate on-the-job training.

“Superior” ratings for four years in 3rd party audits from AIB and PRIMUS LABS.

Worked directly with customers by training retail store associates on the proper handling of organic product versus conventional product.

Developed and administered HACCP programs for two manufacturing and five warehouse facilities resulting in “Superior” audit ratings for all locations.


Privately held and founded in 1951 Premium Beverage Packers were a full-line manufacturer and distributor of quality carbonated and non-carbonated soft drinks, and flavored sparkling waters, seltzers, and mixers. The company was acquired by Cott Corporation in 2002.

Shift Manager 1997 – 2000

Promoted from Senior Supervisor to Shift Manager, reported directly to the Operations Manager and was responsible for all production operations on 3rd shift with a staff of five Supervisors and 80+ employees.

Key Accomplishments:

Increase overall high-speed line performance from 48% to 87% within a three month timeframe by developing a Corrective Action Team (CAT) to identify and solve production issues.

Conducted Daily Direction Setting (DDS) meetings and empowered employees’ technical decisions resulting in increased performance.

Promoted to shift manager of hot fill facility to improve operations of Tropicana and Campbell’s V-8 product

Assisted Human Resources department in developing a Random Drug Test program.

Developed management techniques to improve supervisor skills within company.


Supervisor 1978 – 1997

Promoted from Manufacturing Group Leader to Supervisor and was responsible for planning and establishing work assignments to meet production goals at minimum cost and according to schedule. Ensured any and all deviations from the norm were immediately addressed, whether directly or with assistance from supporting departments (Quality Assurance, Research & Development, etc.).

Key Accomplishments:

Spearheaded implementation effort to re-align positions for total annual cost savings of $869,000.

Developed and administered start-up and shut-down procedures for two manufacturing departments resulting 30% reduction of consumer complaints and 100% increase in start-up procedure efficiency.

Received “Outstanding Performance” award from senior management for leading a Corrective Action Team (CAT) to identify, isolate, and eliminate product defects.

Successfully utilized troubleshooting, problem solving, and leadership skills to facilitate plant wide meetings with peers and subordinates to collect feedback resulting in production savings efforts.

Implemented and coordinated labor staffing of project line, develop Job Hazard Analysis (JHA) and maintained 100% efficiency during start-up curve.


Interaction Management, Development Dimensions International, Inc.

Targeted Selection, Development Dimensions International, Inc.

Situational Leadership I & II, The Ken Blanchard Companies

Performance Management, Aubrey Daniels International

Structural Fire Fighting Training I, II, III, IV, and V, University of Maryland Fire & Rescue Institute

Operational & Incipient Fire Brigade Refresher Training I & II, Harrisburg Area Community College

Hazardous Material First Responder Awareness, Harrisburg Area Community College

Store Mall/Merchant Fire Fighting and Rescue, Pennsylvania State Fire Academy

Incident Command Training, Pennsylvania State Fire Academy

GMP- Good Manufacturing Practices, Hershey Foods Corporation

Team Building Seminar/Leadership Development, Hershey Foods Corporation

HACCP Implementation and Development, HACCP Assurance


Don Faraci, Transportation Manager

MBM Food Service


Luisa Murray Garcis, PHR, Human Resources Manager

Birdsboro Kosher Farms


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