Susan Flagg
Kernersville, North Carolina, *****
ac4fl1@r.postjobfree.com
linkedin.com/in/susan-flagg
SUMMARY
Senior Business Systems Analyst and Testing Methodology Professional in the Financial Industry specializing in leading high-performing teams from requirement analysis to User Acceptance testing through successful product launches. Excel at managing multiple projects and priorities in fast-paced environments. Innovative and solutions-focused managing projects related to applications and software testing for the end user.
Competencies include:
* Project Leadership
* Relationship Building
* User Acceptance Testing
* Talent Development
* Mentoring
* Collaboration
* Leadership
* Communication
PROFESSIONAL EXPERIENCE
AMERICAN EXPRESS, Greensboro, NC
Senior Business Systems Analyst January 2001 - August 2016
Performed User Acceptance Testing, User Acceptance Test (UAT). Planning, designing UA Test Cases, executing Test Cases, documenting defects found during UAT, resolving the issues/Bug Fixing and providing sign off.
Analyzed, planned, assessed risk, managed technical processing and test execution for User Acceptance Testing
Performed functional testing end to end downstream to cover all aspects of the project and ensure a quality product was implemented
Waterfall and Agile software development processes
Determined testing strategies, approaches, test conditions and test scripts from Business Requirements ranging from being vague/incomplete and transformed them into well written, detailed, logical and structured flow incorporating regulatory and Compliance Guidelines
Advanced knowledge of testing 3 tiered Client Service applications
Extensive Main Frame Systems Testing experience
Extensive New Product Development experience
Assessed different levels of risks to the Business and documented migration approaches
Excellent knowledge and utilization of Microsoft Office, including Viso, MS Project, Excel, MS Access and Word
Excellent knowledge of Mercury Interactive Quality Center (testing repository – uploaded test cases, performed manual and automated runs, opened defects and ran reports
Strong working knowledge of multiple Accounts Receivable platforms and interfacing systems
Strong working knowledge of Rapid Application Development process
Experienced in performing Test Execution, Validation and Defect Management in a dynamic and fast pace to market environment
Detailed oriented with excellent problem solving skills
Experienced working and communicating with both Technology and Operations Business Partners and complex Global Project Teams
Created User Guides for peers to learn the functional requirements of the project
Conducted and facilitated Test Plan and Test Result walkthroughs with Business Partners and various Management levels
Executed Manual and Automated tests
Knowledge of XML and HTL programming languages
Experience in FTP to down load main frame files by utilizing TSO (AMEX internal platform for processing data)
Used logical approach in development of and delivering presentations
Coordinated testing and project management processes with Vendor Partners (i.e. Delta, FDR, Oberthur)
Customer Service Representative January 1988 - January 2001
Interacted with customers to provide answers to inquiries involving the company's products or services.
Resolved complaints as it relates to the Call Center
LEADERSHIP SKILLS / EXPERIENCE
Test Lead on large scale projects overseeing and managing test team of onshore and offshore internal and contingent resources
Continually identify contingency options and proactively adapt plans and priorities
Manage multiple tasks effectively while working on parallel projects
Proactively communicate to customers/clients and look at decisions and actions from a customer/client point of view for every level of management
Manage deep on-going relationships with current and potential customers/clients – develop a connection built on trust
Share critical expertise and knowledge to improve team effectiveness
Adapt communication style, content and medium to suit the audience
Actively listens and incorporates input from others
Experienced in training and mentoring onshore and offshore new hires and temporary resources on testing, standards and department processes and taught and reviewed mainframe and GUI applications
Build trust in others; is reliable and display integrity in all interactions
AWARDS AND RECOGNITION
Quality Employee of the Month, Hall of Fame, Rings of Reward, Blue Rewards
EDUCATION – PROFFESIONAL DEVELOPMENT
Bachelors Degree in Psychology, University of Miami, Miami, Florida,
2 year course work: Quinnipiac University, Hamden, Connecticut, Studying Psychology
Six Sigma Green Belt Training
Microsoft Windows, Microsoft Office, Word, Excel, PowerPoint, UFT
Quick Test Professional