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Administrative Assistant Front Desk

Irving, Texas, United States
February 11, 2018

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Betty C. Williams

Administrative Assistant/Administrative Coordinator/Clerical/Receptionist/Support Staff

Irving, TX 75061 - 561-***-****

Authorized to work in the US for any employer


Front Desk/Admin

Robert Half – Morgan Stanley (part time), Coppell, TX October 2017 – Present

Greet all customers; coordinate package deliveries; pick up and deliver mail; daily tracking through metrics; process outbound deliveries; breakroom cleanup; stock coffee bar;

Robert Half – Microsoft, Irving, TX – October 2, 2017 to October 6, 2017

Greeted hundreds of visitors for training classes, meetings, interviews; distributed registration forms for verification of attendance, entered information in system for printing of badges; made sure all security regulations were followed, unpacked large boxes of supplies for employees in mailroom; acted as a receptionist floater between two buildings.

Front Desk/Office Coordinator

Paladin Consulting – Calyx Software - Dallas, TX - March 2017 to May 2017

Backfill for employee on leave

Main function was to own the position

Main telephone coverage for: all Support Teams’ incoming calls/issues – and connected to appropriate tech support line

Daily monitoring of tech support voicemail box in Outlook, route all pertinent information to appropriate rep/department

Daily search for customers/potential customers. When message difficult to decipher on VM, researched for info via:


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Maintained Coffee Bar/Supply room/Inventoried supplies for ordering - daily

Worked with Vendors daily

Put together/collated Trade Show packages

Delivered mail daily

Ongoing inventory of office machines; determined and placed orders for supplies needed for upkeep

Collected/scanned/forwarded timecards weekly to corporate office and corporate manager

Maintained conference room calendar schedules daily

Backup for Office Coordinator - who had just received promotion to Trade Shows

Front Desk Escrow Receptionist

First American Title Company - Southlake, TX - October 2015 to January 2017

Greeted clients by making them feel comfortable and offering refreshments

Answered and directed incoming calls

Maintained coffee bar and water supply

Performed Microsoft Office Skills

Opened all contract files for Bloomfield new construction loans in FAST (company system) - Ordered all title work; CD Prep Fee Requests; ordered surveys; sent CCR’s to purchaser and realtor - Opened and distributed mail - Coordinated documents for recording with in-house recorder - Coordinated UPS and FedEx deliveries

Front Desk Receptionist (part-time)

Baron, HR – Aviall - Irving, TX - December 2014 to September 2015

Greeted visitors or tour groups

Greeted interview candidates

Performed Microsoft Office Skills

Created and issued temporary ID badges

Entered candidate interview information into Company system (Passage Point)

Entered information into system for Background Checks

Determined where to send calls – by State, by Department, by Company

Worked closely with administrative staff

Gave driving directions to company for deliveries, applicants, and visitors

Exhibited listening, professionalism, customer focus, organization, and phone - skills.

Informed Others

Handled Pressure

Front Desk Receptionist

Timberhorn – Caliber Home Loans - Irving, TX - June 2014 to July 2014

Greeted candidates and coordinated their interview/new hire schedules with Human Resources and Interviewer

Accepted and signed for deliveries

Microsoft Office Skills performed

Issued temporary ID badges

Assisted Security Supervisor with issuing permanent ID badges

Made sure potential candidates/guests were processed through reception as quickly as possible- Worked closely with administrative staff


Timberhorn – Caliber Home Loans - Irving, TX - March 2014 to June 2014

Prepped, collated, and scanned all documents and sensitive materials into electronic files for the entire Human Resources Department at Caliber Home Loans - post their merger with Vericrest Loans. This was done for Caliber’s progress toward going Green.

Administrative Assistant

Apple One – Prologis - DFW Airport, TX - December 2013 to February 2014

Processed Access Badge Applications for approval

General secretarial duties – copying, scanning & send, report binding, handled and distributed mail - reorganized file room


Randstad Technologies – Frisco, TX – May 2013 to October 2013

Coordinated work to be done with technicians who were in the field - and insurance agents (clients)

Confirmed Site Survey appointments with agent or agent’s representative

Assured technician paperwork and information in order prior to going to site

Charged with confirming and determining site-ready dates (when ready for remediation)

Prepared and updated Master spreadsheets

Assisted others on the project on an as-needed basis

Coordinated status of existing sites with completion issues, with AT&T weekly

Updated information on the in-house system (Big Wave)

Researched technician information through Field Nation

Informed and confirmed agents of final installation of work process

Assistant to Regional Administrator SAMHSA

FM Talent Source - Silver Springs, MD - May 2012 to February 2013

Scheduled all calendar appointments

Submitted Travel Authorization requests

Requested Reimbursements for expenditures regarding all travel (air, or car)

Coordinated multi-state meetings, conference call meetings, in-house group meetings, health fair meetings, mental health and substance abuse training meetings - Ordered all Publications for SAMHSA Regional Administrator

Worked closely with Presidential Management Fellow during assignment with SAMHSA/Dallas

Assembled packets for various meetings

Coordinated in-house meetings access between Security and attendees

Worked with other administrative assistants in Dallas, and throughout the region (Louisiana, Oklahoma, New Mexico, Texas, Arkansas)

Front Desk Receptionist

HMS Marketing, Inc - Dallas, TX - September 2011 to April 2012

Front Desk Receptionist HMS Marketing Services, Inc.

Answered and coordinated all incoming calls

Maintained appointment schedule

Greeted clients, collected paperwork, coordinated client interviews with Agents/Loan Officers, Screened all Owner calls

Made sure radio stations connect with Owner when time for commercial spots

Updated pre-qualification worksheets and input interview information into Business Card Manager

Processed walk-in clients

Accepted and distributed mail and package deliveries

Coordinated work issues with Exec Admin Asst, Personal Asst to Owner, and Office Mgr.

Coordinator American Home Mortgage

Power Valuations, Inc - October 2008 to June 2011 with the following duties:

Devised process to decrease invoice turnaround time from weeks to days

Manual Invoicing of approximately 25,000 loans monthly for payment to Company using Excel - coordinate with Bankruptcy, EBI Reporting, Representative, Tax Department, Servicing Accounts Payable, Payroll

Accounting - for complete invoicing

Managed vendor that was assigned

Coordinator between vendor and client (REO and other departments within the overall company)

Resolved all issues vendor encounters (access issues, lock box issues, sending reports for property identification, advise on loan orders - whether to cancel or proceed)

Uploaded bpo's (broker price opinion) into system twice weekly that go out to vendors by percentage

Created orders (bpo's, appraisals, vrr's-value reconciliation reports)

Worked with DARES, CMS, Report Manager, MSP, Tumbleweed, Vendor sites, RealQuest, Outlook, and Excel

Looked up and uploaded bpo documents into Tumbleweed for auditing purposes monthly

Backup for Valuations mailbox in Outlook

Backup for Client Relations mailbox

Assigned VRR (Value Reconciliation Report) orders to Reviewers and Appraisers in-house -Work with vendor assigned with securing property for final inspection


Certificate in Travel Transportation and Tourism

International Travel Institute - Houston, TX Dec 1980

Certificate in Education

Chicago State University - Chicago, IL Aug 1975

BA in English

Langston University - Langston, OK May 1972


Experienced at handling multiple projects simultaneously with client involvement, proficient in the use of Outlook, Windows10, MS Office Suite, Fax Machines, Copy Machines, Scanners, Internet, full Front Desk Receptionist capabilities


To Whom It May Concern:

Currently seeking employment with a reputable company that is willing to access the abilities of a sound, dependable, intelligent, smart, willing, and able candidate, enthusiastic about giving 110% to your requirements for the position. The experience and competence obtained over many years, promotes confidence that any duties can either be learned quickly or already in possession of. Administrative abilities have never posed a problem to perform to the highest degree of prerequisite for the position obtained. Please peruse the resume below, and hope that abilities possessed, supplies your company with the aptitude you are seeking.

This letter is to express my interest in Administrative Assistant/Front Desk Receptionist/Support Staff/ Coordinator positions you may have available. Based on skills of expertise in Microsoft Word, Outlook, Excel & PowerPoint, strong research skills, excellent phone etiquette, front desk experience, punctuality, professionalism (in appearance, deed, and attitude), ability to manage time efficiently, more than 30 years’ experience in an administrative support role, able to type 60+ wpm, and knowledge of data input – makes me certain that I would be a great addition to your team.

The resume - that highlights education, abilities, knowledge, and expertise in administrative/support staff/ coordinator role – follows this letter. Education, understanding, knowledge, and ability to multi-task, makes possible versatility in meeting the terms of various industries. During the time at Power Valuations, could save money, time, and increase productivity in invoicing and billing for the company. Understanding of management support at SAMHSA (Substance and Mental Health Services Administration) and ability to manage time wisely, allowed performance that will be a benefit to any company. Previous front desk position required interfacing with the public, as well as co-workers, on an ongoing basis. Currently seeking all forms of work (i.e., part time, full time, contract, temp-to-perm, perm, short assignments, long assignments).

Confident that I have the knowledge to help your company do well. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions.

Betty C. Williams, 1700 Valley View Lane #2006, Irving, TX 75061

Contact this candidate