Betty C. Williams
Administrative Assistant/Administrative Coordinator/Clerical/Receptionist/Support Staff
Irving, TX 75061
ac4fkv@r.postjobfree.com - 561-***-****
Authorized to work in the US for any employer
WORK EXPERIENCE
Front Desk/Admin
Robert Half – Morgan Stanley (part time), Coppell, TX October 2017 – Present
Greet all customers; coordinate package deliveries; pick up and deliver mail; daily tracking through metrics; process outbound deliveries; breakroom cleanup; stock coffee bar;
Robert Half – Microsoft, Irving, TX – October 2, 2017 to October 6, 2017
Greeted hundreds of visitors for training classes, meetings, interviews; distributed registration forms for verification of attendance, entered information in system for printing of badges; made sure all security regulations were followed, unpacked large boxes of supplies for employees in mailroom; acted as a receptionist floater between two buildings.
Front Desk/Office Coordinator
Paladin Consulting – Calyx Software - Dallas, TX - March 2017 to May 2017
Backfill for employee on leave
Main function was to own the position
Main telephone coverage for: all Support Teams’ incoming calls/issues – and connected to appropriate tech support line
Daily monitoring of tech support voicemail box in Outlook, route all pertinent information to appropriate rep/department
Daily search for customers/potential customers. When message difficult to decipher on VM, researched for info via:
oInternet
oin-house master company-wide program
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oacct no.
ocaller name
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oname of company calling
Maintained Coffee Bar/Supply room/Inventoried supplies for ordering - daily
Worked with Vendors daily
Put together/collated Trade Show packages
Delivered mail daily
Ongoing inventory of office machines; determined and placed orders for supplies needed for upkeep
Collected/scanned/forwarded timecards weekly to corporate office and corporate manager
Maintained conference room calendar schedules daily
Backup for Office Coordinator - who had just received promotion to Trade Shows
Front Desk Escrow Receptionist
First American Title Company - Southlake, TX - October 2015 to January 2017
Greeted clients by making them feel comfortable and offering refreshments
Answered and directed incoming calls
Maintained coffee bar and water supply
Performed Microsoft Office Skills
Opened all contract files for Bloomfield new construction loans in FAST (company system) - Ordered all title work; CD Prep Fee Requests; ordered surveys; sent CCR’s to purchaser and realtor - Opened and distributed mail - Coordinated documents for recording with in-house recorder - Coordinated UPS and FedEx deliveries
Front Desk Receptionist (part-time)
Baron, HR – Aviall - Irving, TX - December 2014 to September 2015
Greeted visitors or tour groups
Greeted interview candidates
Performed Microsoft Office Skills
Created and issued temporary ID badges
Entered candidate interview information into Company system (Passage Point)
Entered information into system for Background Checks
Determined where to send calls – by State, by Department, by Company
Worked closely with administrative staff
Gave driving directions to company for deliveries, applicants, and visitors
Exhibited listening, professionalism, customer focus, organization, and phone - skills.
Informed Others
Handled Pressure
Front Desk Receptionist
Timberhorn – Caliber Home Loans - Irving, TX - June 2014 to July 2014
Greeted candidates and coordinated their interview/new hire schedules with Human Resources and Interviewer
Accepted and signed for deliveries
Microsoft Office Skills performed
Issued temporary ID badges
Assisted Security Supervisor with issuing permanent ID badges
Made sure potential candidates/guests were processed through reception as quickly as possible- Worked closely with administrative staff
Clerical/Secretarial
Timberhorn – Caliber Home Loans - Irving, TX - March 2014 to June 2014
Prepped, collated, and scanned all documents and sensitive materials into electronic files for the entire Human Resources Department at Caliber Home Loans - post their merger with Vericrest Loans. This was done for Caliber’s progress toward going Green.
Administrative Assistant
Apple One – Prologis - DFW Airport, TX - December 2013 to February 2014
Processed Access Badge Applications for approval
General secretarial duties – copying, scanning & send, report binding, handled and distributed mail - reorganized file room
Administrator
Randstad Technologies – Frisco, TX – May 2013 to October 2013
Coordinated work to be done with technicians who were in the field - and insurance agents (clients)
Confirmed Site Survey appointments with agent or agent’s representative
Assured technician paperwork and information in order prior to going to site
Charged with confirming and determining site-ready dates (when ready for remediation)
Prepared and updated Master spreadsheets
Assisted others on the project on an as-needed basis
Coordinated status of existing sites with completion issues, with AT&T weekly
Updated information on the in-house system (Big Wave)
Researched technician information through Field Nation
Informed and confirmed agents of final installation of work process
Assistant to Regional Administrator SAMHSA
FM Talent Source - Silver Springs, MD - May 2012 to February 2013
Scheduled all calendar appointments
Submitted Travel Authorization requests
Requested Reimbursements for expenditures regarding all travel (air, or car)
Coordinated multi-state meetings, conference call meetings, in-house group meetings, health fair meetings, mental health and substance abuse training meetings - Ordered all Publications for SAMHSA Regional Administrator
Worked closely with Presidential Management Fellow during assignment with SAMHSA/Dallas
Assembled packets for various meetings
Coordinated in-house meetings access between Security and attendees
Worked with other administrative assistants in Dallas, and throughout the region (Louisiana, Oklahoma, New Mexico, Texas, Arkansas)
Front Desk Receptionist
HMS Marketing, Inc - Dallas, TX - September 2011 to April 2012
Front Desk Receptionist HMS Marketing Services, Inc.
Answered and coordinated all incoming calls
Maintained appointment schedule
Greeted clients, collected paperwork, coordinated client interviews with Agents/Loan Officers, Screened all Owner calls
Made sure radio stations connect with Owner when time for commercial spots
Updated pre-qualification worksheets and input interview information into Business Card Manager
Processed walk-in clients
Accepted and distributed mail and package deliveries
Coordinated work issues with Exec Admin Asst, Personal Asst to Owner, and Office Mgr.
Coordinator American Home Mortgage
Power Valuations, Inc - October 2008 to June 2011 with the following duties:
Devised process to decrease invoice turnaround time from weeks to days
Manual Invoicing of approximately 25,000 loans monthly for payment to Company using Excel - coordinate with Bankruptcy, EBI Reporting, Representative, Tax Department, Servicing Accounts Payable, Payroll
Accounting - for complete invoicing
Managed vendor that was assigned
Coordinator between vendor and client (REO and other departments within the overall company)
Resolved all issues vendor encounters (access issues, lock box issues, sending reports for property identification, advise on loan orders - whether to cancel or proceed)
Uploaded bpo's (broker price opinion) into system twice weekly that go out to vendors by percentage
Created orders (bpo's, appraisals, vrr's-value reconciliation reports)
Worked with DARES, CMS, Report Manager, MSP, Tumbleweed, Vendor sites, RealQuest, Outlook, and Excel
Looked up and uploaded bpo documents into Tumbleweed for auditing purposes monthly
Backup for Valuations mailbox in Outlook
Backup for Client Relations mailbox
Assigned VRR (Value Reconciliation Report) orders to Reviewers and Appraisers in-house -Work with vendor assigned with securing property for final inspection
EDUCATION
Certificate in Travel Transportation and Tourism
International Travel Institute - Houston, TX Dec 1980
Certificate in Education
Chicago State University - Chicago, IL Aug 1975
BA in English
Langston University - Langston, OK May 1972
SKILLS
Experienced at handling multiple projects simultaneously with client involvement, proficient in the use of Outlook, Windows10, MS Office Suite, Fax Machines, Copy Machines, Scanners, Internet, full Front Desk Receptionist capabilities
ADDITIONAL INFORMATION
To Whom It May Concern:
Currently seeking employment with a reputable company that is willing to access the abilities of a sound, dependable, intelligent, smart, willing, and able candidate, enthusiastic about giving 110% to your requirements for the position. The experience and competence obtained over many years, promotes confidence that any duties can either be learned quickly or already in possession of. Administrative abilities have never posed a problem to perform to the highest degree of prerequisite for the position obtained. Please peruse the resume below, and hope that abilities possessed, supplies your company with the aptitude you are seeking.
This letter is to express my interest in Administrative Assistant/Front Desk Receptionist/Support Staff/ Coordinator positions you may have available. Based on skills of expertise in Microsoft Word, Outlook, Excel & PowerPoint, strong research skills, excellent phone etiquette, front desk experience, punctuality, professionalism (in appearance, deed, and attitude), ability to manage time efficiently, more than 30 years’ experience in an administrative support role, able to type 60+ wpm, and knowledge of data input – makes me certain that I would be a great addition to your team.
The resume - that highlights education, abilities, knowledge, and expertise in administrative/support staff/ coordinator role – follows this letter. Education, understanding, knowledge, and ability to multi-task, makes possible versatility in meeting the terms of various industries. During the time at Power Valuations, could save money, time, and increase productivity in invoicing and billing for the company. Understanding of management support at SAMHSA (Substance and Mental Health Services Administration) and ability to manage time wisely, allowed performance that will be a benefit to any company. Previous front desk position required interfacing with the public, as well as co-workers, on an ongoing basis. Currently seeking all forms of work (i.e., part time, full time, contract, temp-to-perm, perm, short assignments, long assignments).
Confident that I have the knowledge to help your company do well. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions.
Betty C. Williams, 1700 Valley View Lane #2006, Irving, TX 75061