Shana Albert

Slatington, PA *****

ac4fk6@r.postjobfree.com - 610-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Office Manager / Marketing Manager

Damany Center - Allentown, PA - June 2015 to Present

* Make sure the Front Desk is running efficiently

* In charge of all administrative duties

* Filing Workers Comp & Motor Vehicle Accident Claims

* Billing

* Write Blog Posts on Damany Center Blog

* Post frequently on all Social Media Platforms

* Maintain Damany Center Website

* All SEO on Website

* All Traditional Face-to-Face Marketing for Damany Center

* Putting together all brochures and marketing material Webmaster / eCommerce Specialist

ABCHomePreschool.com - Slatington, PA - November 2001 to Present

* Responsible for the creation, programming and managing professional and appealing websites.

* Increase the web traffic with the help and knowledge of internet marketing and eCommerce selling

* Maintain, promote and develop the content of the websites with the help of the new technologies

* Responsible for the quality and content control of the websites

* Editorial work including copywriting and proofing information

* Responsibilities include designing and developing websites using scripting languages such as HTML & CSS

* Set up blogs on all static websites.

* Handled www.ABCHomePreschool.com's orders from credit card processing through production and shipment.

Customer Service Representative & Marketing Specialist Hands on Healing Physical Therapy - Allentown, PA - August 2014 to June 2015 Ran all the administrative duties for the staff at Hands on Healing Physical Therapy. This included, but was not limited to making appointments for the patients, helping new patients with their medical history and demographic paperwork, taking their payments, handled the patients insurance needs including calling the insurance company and finding out what was and wasn't covered under their policies and getting patients the authorizations they needed to be covered for Therapy. As the Marketing Specialist I handled Hands on Healing's traditional marketing needs by making sure the Doctors in the Lehigh Valley knew they could refer their patients to us for their Physical Therapy needs. I also handled all of Hands on Healing's online marketing including all social media marketing, blogging and website SEO. I moved Hands on Healing's website from nowhere to be found to page 1 in Google search for Physical Therapy Allentown.

Accounts Payable Administrator

Impress Industries Inc - Emmaus, PA - November 1998 to October 2001

* Responsible for all Accounts Payable Processes

* Ensured input and timely payment of all vendor invoices

* Process employee expense reports

* Resolves collection and invoice discrepancy matters

* Assisted in month end closing and year end closing

* Rectified escalated accounts payable issues from employees and vendors

* Balanced batch summary reports for verification and approval

* Setup and maintenance of vendor filing system

* Daily interaction with vendors

* Coded the general ledger and processed vendor invoice payments Customer Service Representative

Impress Industries Inc - Emmaus, PA - June 1997 to October 1998

* Managed a high-volume workload within a deadline-driven environment

* Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders

* Handled entering orders correctly and in a timely manner so they went through production perfectly.

* Listen attentively to caller needs to ensure a positive customer experience

* Build and maintain enduring customer relationships to boost sales and generate repeat business

* Respond to all customer inquiries and complaints

* Performed trouble shooting

EDUCATION

William Allen High School - Allentown, PA

June 1988

General Studies

Mansfield University - Mansfield, PA

SKILLS

Excel (10+ years), Word (10+ years), Wordpress (9 years), Graphic Design (10+ years), Blogging (10+ years), Blogging (10+ years), Accounting (10+ years), Billing, Customer Service, Dreamweaver (10+ years), Google Analytics (9 years), HTML (10+ years), Marketing (9 years), Networking (9 years), Quickbooks (5 years), SEO (10+ years), Social Media Marketing (9 years), Web Design (10+ years) LINKS

https://www.linkedin.com/in/shanaalbert

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