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Customer Service Social Media

Location:
Lagos, LA, Nigeria
Salary:
80,000
Posted:
February 11, 2018

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Resume:

oluwaseun prisca akomolede

*, ******** *******, ******, *****

081*-***-**** ac4fhn@r.postjobfree.com

Summary

I am a recent graduate with modest experience in Media and communications, Social media management, customer service and sales. I am adaptive, teachable and result-driven. I seek opportunities that will enable me learn and contribute to business growth by leveraging on my skills, knowledge and experience.

Experience

NYSC INTERN: ASSISTANT TO THE PRESS SECRETARY MINISTRY OF INFORMATION AND COMMUNICATION JAN 2017– DEC 2017

Developed effective and creative Press plus media strategies.

Wrote press releases, advisories and other relevant materials.

Performed administrative duties effectively

Answered telephones and gave information to callers, took messages and transferred calls to appropriate individuals.

Arranged conferences, meetings, and travel reservations for office personnel.

Executed deep content knowledge as well as relevant expertise to the Ministry's projects and general operations.

CUSTOMER SERVICE AGENT/ SALES REPRESENTATIVE NTEL NIGERIA JUNE 2016 – DEC 2016

Built sustainable relationships and trust with customers through open and interactive communication.

Met personal/customer service team sales targets and call handling quotas.

Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.

Kept records of customer interactions, processed customer accounts and filed documents.

Provided accurate, valid and complete information by using the right methods/tools.

Identified and assessed customer’s needs to achieve satisfaction.

SOCIAL MEDIA EXPERT/ STORE MANAGER GLANZ COLLECTION STORE JAN 2016 – JUNE 2016

Handled basic Computer applications in store's management and materials control.

Managed the social media Accounts of the store on various social media platforms to advertise, communicate with customers and increase sales.

Led a team to meet sales targets and improve all round customer relationship.

Gave appropriate responses to customer complaints and enquiries.

Implements and manages social media campaigns to align with business goals.

Inventory management; including ordering, receiving and handling damaged products and returns.

Oversaw the day to day activities of the store and made a daily report.

Solved problems and handled unusual circumstances.

KEY SKILLS

MANAGEMENT

Customer service skills

Target driven and result oriented

People management skills

Planning and organizing skills

Social media management skills

Negotiation skills

Innovative and forward thinking

Decision making skills

Reliable and dependable team player

Versatile and creative problem solver

TECHNOLOGY

Microsoft Office Suite

Diploma in Computer Studies (2011)

COMMUNICATION

Excellent and articulate communicator

Presentation skills

LEADERSHIP

Great track record as a team leader

EDITING

Good editing skills

Working knowledge of Grammar, semantics and syntax

Education

B.A LINGUISTICS ADEKUNLE AJASIN UNIVERSITY 2015

Second Class Honors: Upper Division

WASSCE CHRIST THE KING COLLEGE 2011

references

Available on request



Contact this candidate