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Customer Service Health Care

Location:
Savannah, Georgia, United States
Posted:
February 10, 2018

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Resume:

MARY ANN MOORE, Ph.D.

*** ****** ****

SAVANNAH, GA 31411

Office: (912) 598 - 8629 Cell: (912) 507- 4475

Email: ac4ff9@r.postjobfree.com

EDUCATION: SOUTHERN ILLINOIS UNIVERSITY, Carbondale, IL

PH.D. in EDUCATIONAL ADMINISTRATION and HIGHER EDUCATION, (Emphasis in Health Care) Recipient of the Doctoral Dissertation Research Award on Learning Styles of Health Care Providers

GEORGIA STATE UNIVERSITY, Atlanta, GA

MASTERS in EDUCATION, READING

UNIVERSITY OF FLORIDA, Gainesville, FL

BACHELOR of SCIENCE in JOURNALISM /ENGLISH

EXPERIENCE:

ONLINE INSTRUCTOR, EAST CAROLINA UNIVERSITY, COLLEGE OF ALLIED HEALTH SCIENCES, DEPARTMENT OF HEALTH SERVICES and INFORMATION MANAGEMENT, (PT) Savannah, GA 2012 to 2017

Taught online graduate and undergraduate courses including: Written Communication and Documentation in Health Care, Health Care Systems and Problems, Health Data Management, Medical Terminology, Interpersonal Team Skills for Health Care Supervisors and Practitioners, and Professional Roles and Environments in Health Care, Personnel Management and Supervision in Health Care.

GRANT WRITER AND EDITOR, STRATEGIC HEALTH CARE, (PT) Columbus, OH and Washington, DC 2007 - 2011

Contracted to collaborate in teams with other grant writers and editors around the country to develop and write grants for federal and state funding.

INSTRUCTOR, CONTINUING AND PROFESSIONAL EDUCATION, ARMSTRONG ATLANTIC STATE UNIVERSITY (PT), Savannah, GA 2006-2009

Taught courses including ICD-9, CPT/HCPCS Coding, Health Care Delivery Systems, Medical Compliance, Reimbursement and Office Procedures.

Developed and supervised internship program of rotations with physicians, including Certification Preparation review course.

EXECUTIVE DIRECTOR, PINEWOODS SAVANNAH, Savannah, GA (Consultant) 2008

Provided leadership to start-up nonprofit organization providing job training, skills in daily living, communication and independent living skills for the mentally ill.

Negotiated contracts, located site, hired staff, recruited students and faculty, developed and administered standards and procedures related to personnel, including staff development, budget, and physical facilities.

Worked with a voluntary board of directors, committees and consultants to establish policies and programs and administered such programs. Prepared, distributed, and maintained a variety of reports

Established and maintained relationships with other community agencies and organizations toward meeting mutual needs and services. Participated in

fund raising, public relations, and fact finding or research activities.

DOCTORAL MENTOR, ONLINE, UNIVERSITY OF PHOENIX, (PT) 2007 - 2008

Worked online with doctoral students in the preparation, development, and writing of various stages of the dissertation including research design, literature review, methodology and references.

MEDICAL EDITOR, AMERICAN HEALTH INFORMATION MANAGEMENT ASSOCIATION, (AHIMA) (PT), Chicago, IL 2007

Contracted to edit technical information and health care materials for textbooks.

ONLINE INSTRUCTOR, DEPARTMENT OF ADMINISTRATION AND POLICY, COLLEGE OF HEALTH PROFESSIONS, MEDICAL UNIVERSITY OF SOUTH CAROLINA (PT), Charleston, SC 2005 - 2005

Taught online course in Interdisciplinary Communications to health care professionals as part of the Bachelors of Health Sciences program.

CURRICULUM COORDINATOR, MEDICAL EDITOR, MEDICAL UNIVERSITY OF SOUTH CAROLINA, SOUTH CAROLINA GERIATRIC EDUCATION CENTER, Charleston, SC 2004 – 2005

Collaborated with dental and medical providers throughout the country to plan, develop, write and edit 40 PowerPoint online teaching programs of enhanced medical education in the area of dental diseases in the elderly in HRSA grant.

Assimilated and wrote medical information presented at state and national meetings including White Paper on Issues of the Elderly.

CONSULTANT, MOORE HEALTH CARE CONSULTING (PT), Savannah, GA

2003 - 2007

Advocated for elderly patients and their families as well as medical providers to aid in expediting and mediating medical insurance and other health care issues.

Provided health care presentations for academic community and industry on health insurance issues.

CHAIR and FACULTY, MEDICAL ASSISTING DEPARTMENT / SOUTH UNIVERSITY, Savannah, GA 2000 - 2002

Provided academic and administrative leadership of the department, in developing departmental budgets, strategic planning, accreditation visits, curriculum development, student recruitment and advisement, faculty development and assessments.

Participated on inter-departmental advisory boards and chaired university committees.

Developed curriculum and taught classes in Medical Terminology, Medical Practice Management (Human Resources, Accounting and Communication), Legal, Ethical and Bioethical Issues; Computers in the Medical Practice; Transcription; Coding and Insurance.

Supervised internship program.

Conducted Board Certification Examinations for the region.

FACULTY, GEORGIA SOUTHERN UNIVERSITY, DEPARTMENT OF HEALTH /KINESIOLOGY (PT), Statesboro, GA 2000

Developed curriculum and taught Health Services Administration in graduate program.

FACULTY, SAVANNAH TECHNICAL COLLEGE (PT), Savannah, GA

1999 - 2000

Developed curriculum and taught classes in Medical Terminology; Medical Office Procedures; Coding and Insurance; Computer Keyboarding and Introduction to Microcomputers; Developmental Reading and English Composition.

EXECUTIVE DIRECTOR, QUALITY BEHAVIORAL HEALTH ALLIANCE (QBHA), Savannah, GA 1998 --1999

Chief Administrator responsible for a $2.7 million grant that provided crisis management services and placement for the indigent population of Chatham and Effingham Counties with mental illness, substance abuse and mental retardation.

Developed Release and Placement program with Georgia Regional health care providers, developed and coordinated community resources and family members.

Facilitated bi-monthly board meetings, performed human resources operations, developed analytical and strategic planning workshops, drafted quarterly and weekly financial reports and instituted new computer data system for the participating counties.

Lobbied and negotiated with the State Legislature and Regional Board representatives for increased funding and programming initiatives.

Conducted training workshops and coordinated activities of legal and law enforcement agencies.

Developed and presented multi-media presentations and conducted marketing campaigns.

DIRECTOR OF EDUCATION AND QUALITY MANAGEMENT, CLINICAL

SERVICES, ADVANTAGE HOME HEALTH, ST. JOSEPH/CANDLER HEALTH SYSTEM, Savannah, GA 1996 -- 1998

Supervised 15 personnel in the areas of clinical services, quality and education. Prepared and monitored department budgets, correspondence, requisition of supplies, materials and space, coordinated marketing team and developed research program and grants. Performed all human resources duties.

Developed curriculum and taught Continuous Quality Improvement and Educational programs providing in-service training for over 600 home health nurses, nurse’s aides and administrative personnel including Orientation information, CPR training and JACHO preparation programs. Counseled and developed programs for employees with problems in the workplace.

Supervised college affiliation rotations in nursing and social work.

Designed and taught customized classes including: Ethics; Customer Service; Teamwork; Time Management; Technical Communications; Medical Terminology; Telephone Communications and Dealing with Difficult People.

COORDINATOR, PHYSICIAN TRANSITION AND STAFF DEVELOPMENT, MANAGEMENT SERVICES ORGANIZATION (MSO), MEMORIAL MEDICAL CENTER, Savannah, GA 1994 --1995

Supervised practice start-up activities for new or transitioning physicians into Memorial managed care program including selection of practice site, ordering equipment, selecting computer programs, training staff, securing permits and licenses, hiring and retraining staff.

Established and conducted a new physician orientation program, coordinated and conducted meetings with hospital CEO, the hospital board and other heads of departments and community leaders.

Developed human resources program for new employees, drafted job descriptions, presented employment orientation programs, provided in-service training and set up career ladders for new employees.

Developed and implemented marketing strategies and hospital outreach program for diverse marketing plan. Trained practice managers in a variety of administrative areas of practice management.

Created patient information brochures, promotional materials, print and media coordination. Established and hosted monthly physician’s speakers' bureau and luncheon for the community.

Taught staff orientation and training programs including: Dealing with Difficult People; Stress Management; Communication Skills; Time Management; Customer Service and Professionalism in Health Care. Also, developed workshops and trained staff in CPT/ICD-9 Coding and Insurance; Collection and Billing Practices; CPR; Infection Control Management; Human Resources and Risk Management and Medical Terminology.

PRACTICE MANAGER, MARKETING DIRECTOR, ORAL AND MAXILLOFACIAL SURGERY PRACTICE, Savannah, GA

1990 --1994

Responsible for all startup activities of a new dental practice including: strategic planning, financial banking plan, selection of equipment, office site, furnishings, computer equipment, programs, licenses and permits.

Conducted all human resources duties; maintaining payroll and benefits records; conducting orientation, OSHA and CPR training sessions. Developed and maintained training manuals for new personnel and marketed the practice to the medical and dental communities.

Responsible for all office operations, CPT and ICD-9 coding and insurance processing, weekly billing process and collections processing, generated daily, weekly, monthly and yearly financial reports,

Assisted with clinical and surgical procedures, ordered supplies and medications, performed lab procedures including: pack preparation and prep set up for surgery. Counseled patients on financial plans, performed history and physicals, reviewed post-surgery instructions.

CO-PRESIDENT, RESOURCES UNLIMITED TRAINING AND CONSULTING ASSOCIATION, Savannah, GA 1992 -- 1995

Developed speakers bureau and marketing programs for staff development and customer service oriented courses for businesses, hospitals, medical and dental practices, local industry, including the Georgia Port Authority and the Board of Education.

Prepared strategic plans, financial and personnel records and reports for federal and state organizations. Developed, implemented and conducted research studies on community education programs for rural hospitals and health care organizations.

Developed curricula and taught individualized courses dealing with human resources and communications issues including: Dealing with Difficult People; Stress Management; Communication Skills; Time Management; Customer Service and Professionalism in the Health Care Setting.

DIRECTOR OF PROGRAM DEVELOPMENT, COASTAL CENTER FOR CONTINUING EDUCATION, Savannah, GA 1992

Designed, marketed and staffed all continuing education courses for Armstrong Atlantic State University and Savannah State University at the Coastal Georgia Center for Continuing Education.

Recruited and supervised 17 staff members in three locations, including human resource duties for staff and continuing education faculty.

Negotiated contracts, booked conferences and marketed training center to business, industry and governmental agencies. Wrote grants and presented media materials.

INSTRUCTOR, ARMSTRONG ATLANTIC STATE UNIVERSITY (PT),

Savannah, GA 1992

Taught Developmental Reading courses.

INSTRUCTOR, GEORGIA SOUTHERN UNIVERSITY (PT), Savannah, GA

1991 – 1992

Taught graduate courses in Administration in Health Care Programs and Marketing Health Care Programs.

ASSISTANT TO THE DEAN AND ASSOCIATE PROFESSOR, MEDICAL UNIVERSITY OF SOUTH CAROLINA, COLLEGE OF HEALTH PROFESSIONS, Charleston, SC 1988 -- 1992

Served as the Dean’s administrative liaison to University and College.

Chaired university and college committees, conducted research projects and wrote grants.

Planned and conducted orientation presentations and graduation award ceremonies, designed and conducted international health conferences, and faculty and staff development workshops.

Recruited students for twelve undergraduate and graduate programs.

Wrote and edited College materials (brochures, newsletters), issued news releases, created video presentations for marketing and developed a speaker’s bureau.

Provided continuing education programs at teaching sites throughout the state.

Established a counseling service for students focusing on personal, financial and academic resources.

Provided academic advising to adult, nontraditional, health care students.

Developed curriculum and taught courses in: Organizational Behavior, Human Relations and Professional Communications. Graduate courses included: Adult Learning Theory, Human Resources Management, Administration of Higher Education in Health Care and Marketing Health Care.

PROGRAM COORDINATOR, SOUTHERN ILLINOIS UNIVERSITY, COLLEGE OF TECHNICAL CAREERS, Memphis, TN 1981-1987

Administrator in Tennessee - Marketed program to military and civilian health care community, recruited and oriented new faculty, recruited nontraditional, undergraduate health care students.

Assistant Professor – Faculty in health care, electronic, and aviation programs located in military hospitals and bases across the country.

Developed curriculum and taught: Professional Development, Applications of Technical Information, Human Resources Management, and Seminars in Health Care Administration.

Supervised student internships and research programs.

INSTRUCTOR, CHAPMAN COLLEGE (PT), San Diego, CA 1976-1981

Taught remedial and speed reading, college study skills to nontraditional, adult, military students at various military locations.

COORDINATOR AND INSTRUCTOR OF OFF-CAMPUS AND PACE PROGRAMS, GAVILAN COLLEGE (PT), San Diego, CA 1976-1977

Taught English composition and reading development to nontraditional military, adult students in a college program aboard naval ships.

CURRICULUM COORDINATOR AND LEAD INSTRUCTOR, ST. LOUIS HIGH

SCHOOL--ADULT AND MILITARY DIVISION, Honolulu, HI 1971 –1975

Developed reading materials for adult, nontraditional military programs.

Administered standardized reading tests. Taught remedial and developmental reading.

Hired, trained and supervised all reading staff. Responsible for program fund raising, marketing and student recruitment.

Revised and edited military training manuals.

DEPARTMENT CHAIR/INSTRUCTOR, READING DEPARTMENT, APOPKA JUNIOR HIGH, Apopka, FL 1970 –1971

Taught reading to remedial and gifted students.

Established a retrain-the-teacher program for school.

Restructured the county reading program for non-readers.

READING TEACHER, DRUID HILLS HIGH SCHOOL, Atlanta, GA 1969 --1970

Taught reading to remedial, gifted students and English as a second language.

RESEARCH WRITER AND PUBLIC RELATIONS SPECIALIST, GEORGIA

UNIVERSITY BOARD OF REGENTS AND ATLANTA PUBLIC SCHOOLS, Atlanta, GA 1966 –1969

Technical research writer of grants, programs and newsletters.

Developed programs and wrote collaborative grants for five counties overlapping Atlanta for federal funding.



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