Information Technology Manager
Resume:
KEN WILSON
Washington, NC 27889
(252) 721 – 8004
***********@*****.***
PROFILE
IT Operations Director and Military Veteran with a current SECRET Security Clearance (TS/SCI expired 2013).
Proven ability to provide key network, systems, and equipment oversight.
Achieved exceptional and measurable results while supporting more than 10,000 users.
Comprehensive background in database development, systems and equipment upgrades, and budget management.
Maintained information security and system capability across more than 40 projects.
Extensive knowledge in helpdesk operations, troubleshooting and correction, and global network administration.
Career supported by twenty years of military training and current pursuit of a Bachelor of Business Administration from the American Military University.
A+ Certified
TECHNICAL SKILLS
Software: Microsoft Office Suite, SharePoint, Microsoft Exchange, McAfee, Adobe, Java, Dameware, Remote Desktop, BMC Remedy, DRA, Active Directory Account Management
Operating Systems: Microsoft Windows /XP/Vista/7, 10 Windows NT/ 98/ 95
Networking: LAN/WAN design, TCP/IP, DNS, Active Directory, VPN
Hardware: Switches, Routers, VoIP, Desktops, Notebooks, TACLANE
OBJECTIVE
A position in Information Technology (IT) Operations to utilize my expertise in Equipment Management, Team Leadership, Data Analysis, End-User Support, Training & Development, Device Installation & Repair, Equipment & Data Migration, and VPN Support Services.
PROFESSIONAL EXPERIENCE
Jan. 2016 - Jan. 2018 Planning and Implementation Director
Al Udeid Air Base, Qatar & Peterson Air Force Base, Colorado Springs, Colorado
Led and mentored personnel to deliver communications planning and management support including contingency operations and capabilities.
Mentored and oversaw 11 directly reporting personnel managing support requirements including air refueling, global mobility, and coalition operations.
Developed, coordinated, reviewed, and executed project management plans to support contingency operations and capabilities for 10,000 personnel.
Led 40 communications projects at $134M for the area’s largest operation to enable 13,000 actions; fielded requirements from 48 personnel to integrate air refueling, delivering 138,000 pounds of material.
Teamed with partners to develop operational solutions, allowing real-time maps for 77 air crews and 5,200 actions to increase awareness and success.
Oversaw facility communications upgrades, installing $21K in equipment and centralizing the calibration of 13,000 items in support of 14 bases.
Guided a seven-member team through a $1.4M cell phone tower upgrade resulting in expanded data services and 4G reception for 2,100 employees.
Managed emergency / 911 upgrade operations, coordinating $28K in equipment installation to enable call sourcing for 420+ first responders.
Directed a $99K communications installation within a $52M project which ensured WIFI/cable/phone capability and enhanced quality of life.
Nov. 2013 – Dec. 2015 Client Systems Manager
Robins Air Force Base, Warner Robins, Georgia
Managed client-level information technology (IT) services and voice support functions while sustaining tactical and mobile communications equipment.
Led 21 personnel from two career fields in managing two deployable communications suites valued at $12.4M; served as steward of a $600K annual budget and managed $86M in general equipment.
Delivered global communications and technology services, providing support to three major operations agencies within 72 hours.
Dispatched and provided remote desktop support; configured and conducted troubleshooting for multi – enclave systems supporting up to 3,000 users.
Managed 37 personnel from 10 career areas across 6 shops to secure a $20M network and enable 1,000+ actions throughout Iraq and Syria.
Oversaw a $3.8K base IT equipment program, controlling 9 accounts and 1,000 network devices; procured critical equipment including $1.2M in inventory to fill 177 new requirements.
Drove a seven-member Communications Focal Point team; closed 1,400 support tickets, managed 65 upgrades, and processed 7,000 calls to power operations support.
Coordinated deployed account creation, handling 38 task requirements prior to site arrival and ensuring connectivity in less than 24 hours; increased bandwidth by 60%.
Nov. 2012 – Nov. 2013 Client Systems Supervisor
Lask Air Base, Lask, Poland
Installed, assembled, configured, and maintained Detachment computers, monitors, audio – visual equipment, and network peripheral devices. Conducted device troubleshooting and repairs.
Spearheaded additional communications upgrades; installed CISCO IP softphones on six laptops to triple capabilities and migrated four Blackberry contracts to PL.
Identified and corrected VPN certificate errors on 10 systems; secured Geographically Separated Units connectivity despite a volatile multinational network.
Facilitated the movement of 86 maintenance groups to 8 new buildings; relocated 350 personnel and 425 systems to sustain 6,000 critical operations and 28 aircraft.
Initiated communications pre – plans for a $30M headquarters building move; coordinated with the project manager to move 540 staff in less than one month, reducing downtime.
Aug. 2010 – Nov. 2012 Systems Acquisitions/Data Processing Assistant Manager
Ramstein Air Base, Kaiserslautern, Germany
Coordinated IT life – cycle management for a variety of departments and users, managing IT equipment accountability and end-of-life equipment processing.
Led nine members of the personnel in the support of four different operations and 125 tenants; managed 21,000 items valued at $54M, the largest multi – faceted IT equipment account and key to network assets.
Oversaw end-of-life processing for 6,000 computers, network, PDA, and miscellaneous devices annually; managed the asset inventory project, identifying 15,000 items and 187 accounts.
Managed time compliance network order and standardized desktop software configuration on network compliant PC’s; oversaw 200 IT asset transfers.
Purchased $5K in IT assets for Director to replace outdated and unsupported systems and improve capabilities.
Piloted an IT replacement plan; identified more than 1,300 outdated systems; forecast and executed a $677K tech refresh cycle budget.
Created training for and led 4 classes weekly to prepare 400+ personnel for asset inventory management transitions.
Drove and re-write of Government Purchase Card guidance, presenting on IT acquisition and ensuring assets were obtained in accordance with stated policy.
Facilitated the recertification of an NSA approved $32K+ degausser enabling the continued sanitizing of 2,600 hard drives.
EDUCATION & CERTIFICATION
Bachelor of Business Administration
American Military University (Expected Completion: March 2019)
Security Plus Certification (Expected Completion: April 2018)
Security Plus Course (2016)
Associate of Applied Science
Information Systems Management
Community College of the Air Force (2015)
Project Management (2015)
Cyberspace Operators Fundamentals Course (2015)
A Plus Certification (2015)
Management and Leadership Training (2013)
Information Technology Equipment Custodian Course (2011)
AWARDS AND RFCOGNITIONS
Meritorious Service Medal
Joint Service Commendation Medal
Air Force Commendation Medal (x5)
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