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Customer Service Office

Location:
Slatington, PA
Posted:
February 10, 2018

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Resume:

Samuel Oluwaseyi Oduyela

ac4fbs@r.postjobfree.com

443-***-****

US Citizen

Professional Profile:

Over 14 years of experience in writing feature articles, short stories, biographies, essays, editorial pieces, press releases, research reports, and creative print/radio ad copy. Well versed in copyediting, transcription/editing of interviews, and proofreading, investigative journalism background most recently as managing editor of online news outfit. Possesses strong technical command of the English language because of familiarity with virtually all writing styles; serious commitment to excellence in the printed and published word. A highly competent researcher with strong research, analytical and communication skills. An experienced college instructor of Religion, Applied Communication, Popular American Culture, and Media Studies.

PROFESSIONAL EXPERIENCE

Epic Ambulatory Training Experience:

Prepared and delivered trainings to end users from different backgrounds and levels on topics such as Finding My Patient, Pre-Charting, Care Everywhere Query, Rooming Patient (Clinical, Ancillary, OBGYN, Scribes), Placing Orders, POCT, CAM, MAR, Flu Clinic, Immunization Documentation, Wrap Up, Letters and Communication, TCM, In Basket, Health Maintenance, Anti-Coagulation, Research Coordinators, Oncology Nurse, Chart Abstraction Encounters, Telephone Encounters and Medication Refills.

Planned, evaluated, and revised curricula, course content, course materials, and methods of instruction.

Kept abreast of developments and technological advances in the EMR field by reading current literature, talking with colleagues, and participating in professional conferences.

Linguist Analysis

Provided professional services of lexicon review and editing Yoruba language.

Review entries in a provided Yoruba glossary for accuracy of spelling, definition, part of speech, and authenticity.

Developed and or assisted in the development of linguistics products such as bilingual dictionaries and glossaries; annotated readers at ILR levels 2-4; grammars; text books; hand books; phrase books; and word lists.

Provided grammatical descriptions of languages which are undocumented or poorly documented.

Academic Experience:

Prepared and delivered lectures to undergraduate students from different backgrounds and levels on topics such as business and professional communication, intrapersonal, interpersonal, intercultural, small group, organizational communication, media criticism, oral traditions, and, and public speaking.

Prepared and delivered lectures to undergraduate students from different backgrounds and levels on topics such as introduction to popular American culture, media influence on American culture, cultural diversity, and world religion traditions.

Planned, evaluated, and revised curricula, course content, course materials, and methods of instruction.

Kept abreast of developments and technological advances in the communication field by reading current literature, talking with colleagues, and participating in professional conferences.

Conducted research in a field of knowledge and publish findings in professional journals, books, or electronic media.

Served on academic or administrative committees that deal with institutional policies, departmental matters, and academic issues.

Journalism Experience

Verified facts, dates, and statistics, using standard reference sources.

Reviewed and approved proofs submitted by composing room prior to publication production.

Supervised and coordinated work of reporters and other contributing writers.

Oversaw publication production, including artwork, layout, computer typesetting, and printing, ensuring adherence to deadlines and budget requirements.

Conducted interviews for magazine cover stories in weekly political magazine.

Composed articles on various topics for publication; wrote special reports as well as cover stories on politics, public affairs, defense, security, crime and health.

Administrative Experience

Administered Provider Approval Program: implementation, information sources, data and recordkeeping, communication, and reporting

Maintained information on CE web page including FAQs, CE application, resources, conferences and distance learning courses.

Communicated with external parties regarding CE. Interacted with applicants, clients, and providers regarding applications and programs.

Communicated with licensing boards regarding program courses, workshops, and conferences.

Performed all duties associated with indexing including identifying Patents application case type and serial number, document type and associated code, preparing batch and index sheets using MADRAS electronic processing system and assembling properly indexed documents in prescribed order to be scanned.

Responsible for documentation implementation of ISO 9000.

Honored with the “Silver” award for exceptional accuracy in indexing and for maximum production rating.

EMPLOYMENT HISTORY

St Luke’s University Health Network, Allentown, PA

Epic Credentialed Trainer 10/2017-Present Frederick Community College, Frederick, MD

Adjunct Speech Instructor 10/2016-05/2017

JTG, Inc

African Linguist 09/2014-03/2015

Morgan State University, Baltimore, MD

Adjunct Speech Instructor 08/2013-12/2017

Montgomery College, Rockville, MD

Adjunct Speech Instructor 08/2011-10/2017

The Community College of Baltimore County

Adjunct Speech Instructor 09/2009-12/2016

Northern Virginia Community College (Woodbridge)

Adjunct Speech Instructor 08/2010-10/2017

University of Phoenix, Columbia, MD

Adjunct Humanities Instructor 12/2008-06/2012

DJA-Akima (US Patent and Trademark Office)

Docket Control Specialist 05/2004-10/2007

National Association of Social Workers, Washington, DC

Continuing Education Program Coordinator 10/2007-01/2010

Global Council on Water Diseases Washington, DC

Program Officer (Volunteer) 10/2003-03/2004

Punch Newspaper, Nigeria

General Assignment Correspondent 04/2002-05/2003

Anchor Newspaper, Nigeria

Senior Correspondent (Nat Security) 09/2001-04/2002

Tai Solarin College of Education, Nigeria

Religious Studies Lecturer 09/1992-06/2000

EDUCATION

Georgetown University, Washington, DC, National Security Education Program (2013)

Trinity Washington University, Washington, DC – Communications, M.A. (2007)

University of Ibadan, Nigeria -Religious Studies, M.A. (1992)

University of Ibadan, Nigeria -Religious Studies, B.A. (1990)

PROFESSIONAL EDUCATION

Enrolled in English for Heritage Language Speakers (EHLS) Certificate Program, Georgetown University, 01/2013 8/2013. Full-time, intensive program in English for the professional workplace. Attended on full scholarship from the National Security Education Program (NSEP).

ACCOMPLISHMENTS

Nigerian Media Merit Award as Defense Reporter of the Year 2000.

Highway Africa Runner-Up Award for New Media Technology 2011- The award in recognition of my effort to disseminate information about Africa to Africans and non-Africans in 8 different languages through my website: www.africaninterest.com.

Strong communication, customer service and organizational skills, increased customer satisfaction from 85% to 98% and realized 100% on- time delivery of assigned projects as the Credentials Analyst at the National Association of Social Workers, National Office.

Consistently surpassed sales goal by 15% or more each year. Increased Continuing Education Program Providers by over 60 % within a period of 2 years at the National Association of Social Workers, National Office.

Interacted with clients to generate repeat and referral business; resulted in $310,000 additional revenue for the Association within 8 months at the National Association of Social Workers, National Office.

Presentation and negotiation skill s forged solid relationships with customers, improved sales 33% and increased customer base from 10 to 50 new clients within a four-month period at the National Association of Social Workers, National Office.



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