Resume

Sign in

Customer Service Administrative Assistant

Location:
Port Washington, New York, 11050, United States
Posted:
February 10, 2018

Contact this candidate
Sponsored by:
TalentDesk
Post Jobs to
Multiple Job Boards &
Get more Candidates
Try it Free!
Start your 30-day
Free Trial

LEYALANNY MATA

*** * ********** **** **** Washington, NY 11050

914-***-**** • ac4fbj@r.postjobfree.com

EDUCATION

Masters in Public Health, New York University, New York, NY;

Bachelor of Arts in Neuroscience, Vassar College, Poughkeepsie, NY

CLINICAL TRIAL / LOGISTICS EXPERIENCE

World Courier Inc., New Hyde Park, NY 2010 – 2016

CLINICAL TRIALS LOGISTICS SPECIALIST

●Leveraged expertise in logistics, coordination, communications, and education in public health in the management of shipments containing lifesaving medications, biological specimens, pharmaceutical products & ancillary medical supplies to locations worldwide.

● Serviced our biopharmaceutical customers to ensure GxP compliance in the recovery, transport, storage & distribution of investigational drugs, biological samples and ancillary supplies used in global clinical trials.

●Partnered with clients in global clinical trials to design logistics/routing based on study protocols, SOPs, GCPs, ICH.

●Provided online and phone support for customers and global network colleagues for the creation and maintenance of over 100 shipments per month.

INTERNATIONAL DEPT. CUSTOMER SERVICE TRAINING & DEVELOPMENT SPECIALIST

●Created Training Manual and training itinerary for all new customer service hires still in use today.

●Promoted to official staff trainer for all new hire personnel, implementing training strategies that increased new hire productivity by 30%.

ADDITIONAL CAREER CHRONOLOGY

Epiq, New York, NY (contract) Jan 2017– Current

DOCUMENT REVIEW – Medical Litigation Case

● Analyzed complex medical documents including: emails, spreadsheets, medical reports and lab results in order to extract

relevant data using Relativity;

● Determined which criteria applied to each document and coded it accordingly;

● Served an QC team- viewed and corrected work done by other employees;

● Within the top 5% of my peers in regards to the quantity of accurately reviewed documents.

TransPerfect, New York, NY (contract) November 2017

DOCUMENT REVIEW – Medical Litigation Case

●Analyzed complex medical documents including: emails, spreadsheets, medical reports and lab results in order to extract relevant data using Relativity.

●Determined which criteria applied to each document and coded it accordingly.

●Reviewed and corrected work done by other employees.

●Within the top 5% of my peers in regards to the quantity of accurately reviewed documents.

Santi Express, Valley Cottage, NY (contract) Jan 2017– July 2017

MANAGER RELOCATION SERVICES

Established business relations with vendors and handled all purchasing, inventory, and contract negotiation.

Created contract templates, processes and tools and provided on-going team training for 35 employees which

improved performance, quality and established best practices.

Revamped the existing office budget and decreased spending by 5%.

Maintained equipment inventory, scheduled maintenance and handled 85% of customer interactions.

LEYALANNY MATA • 914-***-**** • ac4fbj@r.postjobfree.com

CAREER CHRONOLOGY – Continued, Page 2

Related Management, Walnut Hills Apartments, West Haverstraw, NY (contract) 2016 – 2016

ADMINISTRATIVE ASSISTANT TO DIRECTOR OF RESIDENTIAL MANAGEMENT

Assisted director in maintaining administrative relationships, communications, and integration with support services, community hospitals, social and mental health service agencies, housing authority and other community-based resources.

Facilitated weekly Health Education and Promotion programs for senior residents.

Maintained compliance in paperwork, documentation, and reporting in accordance with all Federal, State, and local regulatory agencies governing housing & protected populations.

Served as liaison between residents and maintenance staff, ensuring all work orders were handled expeditiously.

Peak Counsel, New York, NY (contract) 2009 – 2010

MEETING & EVENTS COORDINATOR • RECRUITER

●Developed, planned, and executed candidate, client, and employee appreciation events, educational workshops, and high-profile promotional conference (15 - 80 attendees) for privately-owned, regional staffing firm.

●Managed all event management and delivery aspects including event logistics, timeline development, vendor and venue selection, food, décor, parking, audio-visual, guest speaker procurement, and onsite facilitation.

●Executed oversight and launch of high-profile conference; supporting brand awareness strategy for newly released e-Discovery product; managing $15K budget.

Above Par Events, Boston, MA 2002 - 2005 2007 – 2009

MEETINGS COORDINATOR • CORPORATE EVENTS DIRECTOR TOURNAMENT COORDINATOR

●Promoted with three months from Assistant to Meetings Coordinator; taking leadership role within young event management company specializing in event planning and fundraising development for corporate and non-profit organizations.

●Asked to join as Partner in 2009 based on demonstrated ability to take charge, overcome challenges, and consistently produce highly profitable results; declined offer to return back to New York.

●Met and exceeded over 90% of fundraising goals; increasing event revenues by 15 - 20% through assertive solicitation and sponsorship development strategy.

●Managed development, coordination, execution, and on-site facilitation of 50+ events annually (130 – 400 attendees); overseeing events budgets ranging $20K to $50K. Key clients included Scolera Derma Society, Children’s Fund, Boston’s Veteran Association, Operation Smile, and several 9/11 charities.

●Oversaw all aspects of timeline development, venue and vendor selection, contracts and negotiations, transportation, parking, food, travel arrangements, and guest speaker procurement, and onsite facilitation.

Supervised set-up and break-down of all events and meetings; including silent and live auction and raffle items.

●Overhauled administrative infrastructure; authoring master spreadsheets in Excel for reporting needs, creating organized filing structure, creating digitized calling lists, and tracking mechanisms.

●Cultivated relationships with major corporate and private donors through on-site conversations, follow-up telephone calls, and personal mailings. Spearheaded outreach efforts to increase event participation; developing and utilizing email blast campaign.

●Produced financial report and analysis; delivering presentations to leadership and projecting financial goals for future events.

●Recruited, trained, and managed volunteer staff for each event.

TECHNICAL PROFICIENCIES & LANGUAGES

Microsoft Word, Excel, Outlook, PowerPoint, Access, QuickBooks, XP, SPSS, and Fluent in Spanish

PROFESSIONAL AFFILIATIONS

Dangerous Goods Certification

American Public Health Association, Active Member since 2005

American Association of Sexuality Educators, Counselors, and Therapists, Active Member since 2006



Contact this candidate