Nadia Hamee

ac4f93@r.postjobfree.com

CCIE Collaboration # 40757

408-***-****

Objective: To obtain a Network engineer position where I can utilize my huge experience of designing, implementing and integrating cost-effective technology to provide high-performance technical solutions.

Certifications: CCIE Collaboration # 40757, CCIE R&S written, CCNP Voice, CCNA R&S, MCSE and A+

Hardware: Switches, Routers, Frame Relay, Access Servers,, Cisco IP phones, Linksys IP phones, Polycom, Voice Server, Gateways, VOIP ATA

Media Access / Protocols /Network Management – Experience and Training: VLAN, Ethernet, Wire shark, Free PBX, iFax, MGCP, SCCP, SIP, H.323, TCP /IP, QoS, VOIP

Specialties

Cisco Unified Communication Manager(CUCM)

Cisco Unified Contact Center Express

Cisco Unified Communication Manager Express(CUCME)

Cisco Unified Contact Center Express

Cisco Unified Communication Manager Express(CUCME)

Cisco Unity, Cisco Unity Connection and Unity Express

SIP, H.323 & MGCP Voice Gateways

Presence / CUPS

Cisco UCCE / UCCX scripting

Cisco Jabber

Audio compression algorithms including iLBC, G.729, G.722, G.711

Experience:

Telepath, Mississauga

Voice Network Engineer June 2015 – current

Design and Implement configurations for managed network devices.

Manually configured phones in CER.

Documented Call Flows for the existing IVR treatment and provided solutions for new call treatment, such as self-service applications.

Installed CUCM 10.5 and 11.x Publisher, joined new Subscribers to the Cluster and integrated with existing cluster using SIP trunks for intercluster calling.

Implemented, monitored, reviewed and reported on VoIP system health to include availability, down time, utilization, capacity planning

Configured DIDs, SIP Trunk, E1, PRI, T1

Installed, configured IOS voice gateways running SIP, MGCP, H323 protocols.

Upgraded CUCM and Unity clusters from 7.1 to 8.6

TD Bank, Mississauga

Voice Network Engineer/Team lead July 2012 – May 2015

Extensively worked with voice and data products including Cisco Unified Communications Manager / Call Manager, Cisco Voice Gateways, Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality, VoIP troubleshooting tools, Cisco Routers and Cisco Switches.

Performed cluster upgrade, built 7.1 VM on UCS (Using 8.6 OVA), restored backup from MCS and upgrade it to 8.6.

Experience with video (H.264, H.263, H.239, BFCP), VOIP (SIP, H.323), IP Telephony concepts.

Analyzed voice, video and data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites.

Implementation and support of Cisco voice technologies, including UCM, Unity, Unity Connections, UCCX.

Provide accurate, clear, concise documentation and assistance to others within the department when required.

Support of VOIP Operations Processes by executing and verifying acceptance plans before activation.

Manage the implementation, testing and transition for ongoing support of IP Voice, UC, and Cloud voice networking solutions according to ISD standards.

Implemented MGCP and H.323 for registration of Cisco voice gateways at remote locations with a centralized Cisco Unified Communication Manager (Call Manager) cluster at the corporate location. Configured MGCP fallback and Survivable Remote Site Telephony (SRST) on Cisco voice gateways for providing redundancy of voice services to registered Cisco IP phones.

Responsible for resetting voicemail passwords and locked mailboxes in Cisco Unity voicemail system as well as troubleshooting message waiting indication and call handler configurations for users. Also responsible for maintaining firmware upgrades for Cisco routers, switches and voice gateways and software patches on voice servers, when applicable.

Configuration of Phone Button Template, Soft key Template

Configuration of User Features such as Speed dial, Call forwarding

Configuration of XML Service on IP Phones for accessing Internet

Configuration of Auto Attendant console.

Prepared DRP and BRP for Day 2 Support.

RBC, Toronto

Voice Network Analyst July 2010 – Dec 2011

Responsible for network design and testing new products to determine the most advantageous means of implementing and integrating the equipment with current WAN and LAN, including routers, switches, VoIP Servers/Hardware, modems.

Responsible for maintaining the security and integrity of all VoIP and network related hardware and software.

Upgraded the Routers from Cisco 2600 XM series to Cisco2800 ISR routers & upgraded the Cisco 2900 series switches to 3560 PoE.

Migrated from PBX service to VOIP.

Responsible for analyzing, evaluating, maintaining company's telecommunication system equipment; modifying telecommunication system to improve their efficiency; and coordinating the planning and implementation of new telecommunication systems.

Responsible for programming new Cisco IP phones.

Assigned numbers to new users from the PRI list.

Created tickets in Peregrine for VM0 account to add voicemail to the user’s phone numbers.

Troubleshoot Cisco routers and switches for RBC branches all over U.S & Canada.

Added new servers on interfaces & assigned VLANS.

Worked with MPLS provider to fix the MPLS issues.

Design, implement and maintain telecommunication infrastructure within Technical Services, such as Analogue PBX’s, IP PBX’s, SIP Trunks, PRIs, etc

Co-ordinate customer adds, changes, moves as it relates to their telephony environment (phones, programming, voice messaging, IVR, etc)

Experience working with Cisco UCCE / UCCX scripting

Experience working with Cisco Customer Voice Portal (CVP) configuration and scripting

Omers, Toronto

IP Telephony Engineer March 2010- June 2010

Manage VoIP services using the VoIP portal for the clients for features such as change or password reset, activate /deactivate call forwarding, listen to voicemail, activate/ deactivate MOH.

Configure, test and troubleshoot Cisco IP 7960, 7961, 7962 and 7967 Phones & used RTMT to monitor phone activity, PUB, SUB & UNITY.

Trained users with call handling features, Phone Buttons, Soft Keys, Screen features, Placing, Transferring, Conferencing & voice messaging services

Created mailboxes for users and increased mailbox size.

Installed and configured Soft phone for the users.

Administration of Publisher, Subscriber and Unity

Installed and configured Call Manager, Call Manager Express and Unity.

Evaluated IP Telephony, VOIP, PBX, Automatic Call Distributor (ACD), Interactive Voice Response (IVR) and Computer-Telephony Integration (CTI).

Installed and configured RTMT to monitor PUB, SUB and Unity.

Installed and configured extension mobility, remote destination and DND.

Used LDAP to import the users into the call manager.

Configured CUCM for CUPS.

Upgraded IOS in routers and switches

Created new user profiles in call manager/ unity & assigned CSS/Partitions

Installed and configured extension mobility, remote destination and DND.

Configured Cisco Unified Communications Manager media resources, features and voicemail integration

Telepath, Toronto

VOIP Network Engineer May 2006 – March 2010

Configure and troubleshoot Avaya IP phones.

Responsible for the Installation, maintenance and administration of all Avaya G3.

Programmed call flows in the Avaya S8700 PBX phone system.

Experience in designing, planning and deployment of diverse telecom networks.

Configured Cisco Unified Communications Manager to support on-cluster calling in a single-site deployment.

Implemented dial plan in Cisco Unified Communications Manager.

Configured Cisco Unified Communications Manager media resources, features and voicemail integration.

Managing VoIP services using the VoIP portal for the clients for features such as change or password reset, activate /deactivate call forwarding, listen to voicemail, activate/ deactivate do not disturb and MOH.

Processing orders, making changes for call termination & creating a SIP extension to register a soft phone.

Migrating clients to Hosted PBX.

Setup voice network for the clients which includes ATA, POE switch, router and IP phones.

Configured SIP for the users in call manager.

Configuration of QOS settings of the routers and port forwarding.

Providing users FTP access to their companies website & do password resets.

Creating virtual conference rooms for users for audio conferences.

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