Michael Fluker

**** *********** ****

Frederick, MD

301-***-****

OBJECTIVE

To use my skills and experience as a Customer Service and Sales Representative Customer Service Representative (2005-2007)

Wells Fargo Home Mortgage - Frederick, MD

● Work in a contact center responding to escalated inquiries that affect the business (loss mitigation, foreclosure, underwriting and servicing inquiries.)

● Work with Resource Center team to research and resolve inquiries from homeowners, home buyers, lenders, mortgage brokers, real estate agents and housing counselors. Involves internal communication and consultation.

● Work with the personnel to handle inquiries about specific properties.

● Responsible for answering phones, resolving customer's issues in a timely ADDITIONAL QUALIFICATIONS

Microsoft Office Suite

REFERENCES

Available upon request