Vincent Christy

*** ****** ***, *** ****, PA ****6 301-***-**** ac4f73@r.postjobfree.com

Career Summary

The experience I have provides me the opportunity to make significant contributions in any position I hold. Consistently, I have brought about new ideas and I work very well independently, and as a team member. I am very reliable, and believe that my strong sense of dedication and attention to detail would be an asset to any professional environment.

Education

NEW HORIZON COMPUTER LEARNING CENTER

Related coursework: Network System and Security Program

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE

History of the US from 1865

College Mathematics

CENTRAL TEXAS COLLEGE

Military Science 1-3

US Government

URBANA HIGH SCHOOL

Graduated

Skills & Abilities

CERTIFICATIONS

Microsoft Certified Solution Associate: Windows 7

Microsoft Certified IT Professional: Enterprise Desktop Support Technician on Windows 7

Microsoft Certified Technology Specialist: Windows 7, Configuration

Microsoft Certified Professional: Windows 7

CompTIA Network+ Certified

CompTIA A+ Certified

SOFTWARE

Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)XP, Office 2003, Office 2007, Office 2010

Pure Edge

Lotus Forms

Firefox

Internet Explorer

Chrome

Remedy

Ubuntu

Command Post of the Future (CPOF)

Windows XP, Windows Vista, Windows 7, Windows 8, 8.1 and Windows 10

Active Directory

Sun Systems

Bomgar

Service-Now

RACF

Putty

Remote Desktop

Experience

TECHNICAL SUPPORT REP 2 RITE AID AUGUST 2016 – PRESENT

Perform troubleshooting and resolve assigned store technical problems relating to the following: cash registers and all attached devices, workstations and all attached devices, printers, RF guns, passwords, telephone hardware, and the store network. Escalate problem calls when necessary or request guidance when obstacles prevent timely resolution. Follow up & track progress on problem resolution when a third-party vendor is dispatched to complete on-site repairs. Provide updates regarding host issues to technical support representatives, FSS supervisors, and store associates/management.

TECHNICAL SUPPORT REP 1 RITE AID JANURARY 2016 – AUGUST 2016

To troubleshoot and resolve hardware and software issues in a manner that minimizes downtime or eliminates customer inconvenience. Answer incoming calls and thoroughly detail the issue in a problem- tracking application. Escalate problem calls when necessary or request guidance when obstacles prevent timely resolutions.

LINEMAN VERIZON MAY 2012 – NOVEMBER 2014

Place, rearrange and remove poles, lines, open wire, drop and block wire. Working with cables and conduit to perform maintenance on outside plant equipment. Installing lines and cables (including fiber) using construction equipment to dig holes and bury cables. Installation, maintenance and repair on facilities that start from outside the Central Office and stop at the terminal or at a customer's building. Inspect previously installed infrastructure to make sure it's working properly.

Upgraded driver’s license to a class A commercial driver’s license

LAN MANAGER US ARMY FORT CAMPBELL KY NOVEMBER 2007 – MARCH 2012

HHB 2nd Battalion 44th Air Defense Artillery Regiment

Provide desktop computer support which includes diagnosing and resolving any workstation operating system software, application software or hardware problems; provide user instruction for any workstation operating system software or standard application software; setup and configure standard workstation operating system software, all authorized standard application software, and all related services and authorized application software.

Was the subject matter expert in the Battalion for computer malfunctions

Negotiated a deal for $30,000 Tandberg VTC for unit

Was able to setup, maintain, and break down of the Tactile Operation Center on both deployments via advance party

Managed the Battalion Help Desk while deployed and while state side

Trained Soldiers to run Help Desk and how to properly identify problems with information systems

Learned how to do others jobs while they went on leave to maintain unit synergy

Taught classes on Windows Vista and Office 2007 for the transition from XP to Vista

INFORMATION TECHNOLOGY SPECIALIST US ARMY CAMP YONGSAN KOREA OCTOBER 2006 – NOVEMBER 2007

201st Signal Company 41st Signal Battalion, 1st Signal Brigade

Provides computer system administration, local area network administration, and system/network security. Subnets IP addresses for computers on the local network, routers, and switches. Sets up topology, cabling schemes, and passwords for the routers. Maintains hardware, software, tools and reference material for network. Connects devices and determines placement of routers and switches for servers. Installs Web servers, file servers, print servers domain name servers, and mail servers. Maintains Active Directory content. Creates user accounts and sets up necessary user workstation application software. Troubleshoots network to include connectivity, hardware and software issues. Worked on DOIM Department of Information Management Help Desk that covered all of area 2 of South Korea.

Taught IMO Information Management Officer classes to Soldiers and civilians

Worked with subject matter experts to learn LAN/WAN, Active Directory, COMSEC and GHOST Servers

Made it possible so that a General and his team could have connectivity during an exercise

Was on call 24/7 for VIP mission to ensure that the VIP’s were taken care of

Was able to manage and maintain all networks during exercises

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