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Manager Customer Service

Location:
Columbus, GA
Posted:
February 12, 2018

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Resume:

DIANNE SANCHEZ

WOODSTOCK, GA *****

PHONE: 678-***-****

E-MAIL: ac4f6h@r.postjobfree.com

Seasoned professional with management and administrative experience within various industries including commercial and residential construction, property management, and insurance, seeks a fast-paced environment where growth is the goal and is realized utilizing leadership, communication, organizational, and management skill sets I have sharpened via successful personal and professional experience.

PROFESSIONAL EXPERIENCE

3/2016 – Present Southeast Restoration Group – Canton, GA

Team Coordinator

Coordinate daily administrative needs in support of the Large Loss team consisting of one production manager and seven project managers specializing in insurance restoration repairs of over $3,000,000.00 in revenue

Process change orders, customer and vendor invoices, AR, estimate entry, weekly financial tracking to ensure projects are on track, daily contact with customers, insurance companies, agents and adjusters as needed, follow up on permits and inspections, process, reconcile, and close project files upon completion

4/2014 – 3/2016 Assurant Specialty Property – Duluth, GA

SR Research Specialist

Conducted extensive research into restricted escrow account activity for several large banks. Worked directly with high-level executives to ensure accurate and timely responses to research requests

8/2011 – 04/2014 State Farm Insurance – Alpharetta, GA

Agency Office Representative/Licensed Insurance Agent

Responsibilities include preparation of Auto, Fire, Life and Health sales proposals and following up to close the sale. Perform daily clerical functions and heavy customer service related to servicing client needs as well as handling various claims. Multiple line sales and service to new and existing customers.

11/2000 – 8/2011 GDE Renovations / Sabra Property Management – Atlanta, GA

Office Manager / Executive Assistant

Reported directly to the President. Responsible for all aspects of the daily coordination and operations of this very busy construction/property management company. Duties included, but were not limited to:

oSupervision of all office staff and IT with heavy support to 17 Project Managers, bid review, contract review and processing, change orders, billing, subcontracts and subcontractor payroll, all aspects of GL/WC insurance related to both subs and the company, job damages and legal issues, all aspects of human resources (hiring, termination, reviews, reprimands, time off, etc.) sort and distribute all mail, review all bills and PO’s, maintained President’s calendar, multi-state licensing and business registrations, organized tradeshow set ups, advertising, printing, marketing items, office supplies and equipment

9/98 – 11/2000 State Farm Insurance - Charles Poteet Agency – Norcross, GA

Agency Office Representative/Licensed Insurance Agent

6/97 – 9/98 Nationwide Insurance – The Markey Agency – Roswell, GA

Office Manager /Associate Agent

8/90 – 6/97 State Farm Insurance - Bud Arnett Agency - Cumming, GA

Office Manager/Licensed Insurance Agent

3/88 – 10/90 United States Postal Service – Stone Mountain, GA

Rural Carrier Associate

EDUCATION/SKILLS

Lanier Technical College – Business Management – currently attending – 3.8 GPA

Licensed in Property, Casualty, Life, Accident and Sickness

Notary Public

Microsoft Office, PSA, Xactimate 28, XactAnalysis DocuSign

VOLUNTEER EXPERIENCE

Camp Assistant – Camp Kudzu – Weekend/Summer camp for children of families with diabetes

Various volunteer activities in the community



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