EVELYN C. NATTO-ROMERO

**** ********* ***** #***, *********, FL 33578

Ph: 813-***-****

ac4f50@r.postjobfree.com

Summary

Motivated and highly qualified professional with more than 10 years of experience. A leader with a strong background in office administration, customer service and financial services in a collaborative environment. Recognized for handling sensitive data

with special focus on ensuring its confidentiality and integrity. Strong attention to

detail with exceptional time management skills.

Skills

Bilingual (Spanish/English)

Business Relationship Skills Fraud Prevention and Risk

Management

Exceptional Customer Service Dedicated team player

Meticulous attention to detail Dedicated to remaining

confidentiality

Complex Problem Solving Flexible and Adaptable to change

Organization and time Ability to prioritize tasks

Management skills

Strong Research Skills Ability to research, and analyze

information

Ability to train and instruct others MS Office, Excel, PowerPoint

Salesforce, Ariba, Concur

Experience

Compliance Specialist AML Sept 12, 2017-Present

Collabera / Citibank

Analysis of activities to detect any suspicion of money laundering, terrorist financing, and other AML typologies.

Acquiring data and recording evidence utilizing external public information and intelligence resources, gathering information from Citi internal systems (CMT, KYC, CitiScreening)

Conducting enhanced due diligence investigations in support of established policies and procedures.

Strict adherence to established business Service Level Agreements (SLA) as well as required confidentiality standards.

The preparation of escalations for potential filing of suspicious activity reports on irregular activity within approved internal quality standards.

Compliance Administrative Assistant Jan 2016-Sept 2017

Ultimate Staffing/Health Plan Services - Tampa, FL

Implemented procedures to meet production deadlines, successfully executes service level agreements and comply with regulatory requirements

Responsible for updating procedural manuals and other core documents on an ongoing basis

Identify and determined areas of external and internal risk based on company

policies, and HIPPA laws and regulations.

Serve as a liaison between healthcare carriers and Health Plan Services assisting

them with complaints and research

Monitored document imaging systems to ensure that documents are accurate, complete and in compliance with information protection, privacy and security policy procedures.

Researched customer complaints and used analytical skills to resolve issues and ensure customer satisfaction and confidentiality.

Trained new team members and cross trained within department to share knowledge.

SR. Bilingual Administrative Assistant Jun 2010-Apr 2015

Bank of America - Tampa, FL

Evaluated pay stubs, tax returns, bank statements, credit reports and various

other forms with Bank of America mortgage holders to determine all Loss

Mitigation options i.e. loan modifications, pre foreclosure, short sales.

Analyzed financial information and loan standing to determine appropriate course of action to reduce investor/corporate loss.

Presented and educated customers with treatment options such as modification, liquidation, forbearance and repayment plans.

Managed calendars for two Vice President's prioritizing program deadlines, urgent staffing needs, booked business and personal travel arrangements preparing and communicating agendas and travel itineraries, scheduling meetings, and resolving scheduling conflicts as they arise.

Managed and prepared staff work schedules and calendars for16 Relationship managers

Coached, trained and assisted in product knowledge for new and tenured bankers

during a period of company expansion to ensure attention to detail and adherence to compliance with corporate policies/procedures and state/federal regulations.

Effectively partnered with internal bank relationships and worked closely with attorneys, and to facilitate loss mitigation options for customers.

Bank of America Aug 2007-Jul 2009

Employee Banking- Las Vegas, NV

Opened, and serviced checking, savings, credit card, and auto loans for the

employees

Maintained high level of problem-solving and decision-making skills to effectively

uncover and resolve complex employee, customer complaints

Served as a Subject Matter Expert in research and investigating fraud activity on

employee and customer accounts.

Reviewed system generated reports of transactions and investigation of account activity for potentially suspicious activity from inception to completion.

Evaluated employee transactions for money laundering

activities and identified red flag issues and escalated within the AML

department

Reduced losses to the bank by identifying and escalating fraud trends

Adhered to policies, procedures, and regulatory, banking requirements

Trained new hires

Bilingual SR Customer Service Specialist Small Business Banker Oct 2005-Aug 2007

Bank of America - Tampa, FL

Opened and serviced small business checking, savings, and loan accounts

Ability to build new relationships and maintain strong relationships with small

business clients.

Maintained high level of problem-solving and decision-making skills to effectively

uncover and resolve complex customer complaints

Evaluated transactions and customer relationships for money laundering

activities and identified red flag issues and escalated within the AML

department

Reviewed bank statements and transaction details

Trained new hires

Demonstrated leadership proficiency in sales, service and operations

Education

High School Diploma Jun 1995

Freeport High School - Freeport, NY

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