EVELYN C. NATTO-ROMERO
**** ********* ***** #***, *********, FL 33578
Ph: 813-***-****
ac4f50@r.postjobfree.com
Summary
Motivated and highly qualified professional with more than 10 years of experience. A leader with a strong background in office administration, customer service and financial services in a collaborative environment. Recognized for handling sensitive data
with special focus on ensuring its confidentiality and integrity. Strong attention to
detail with exceptional time management skills.
Skills
Bilingual (Spanish/English)
Business Relationship Skills Fraud Prevention and Risk
Management
Exceptional Customer Service Dedicated team player
Meticulous attention to detail Dedicated to remaining
confidentiality
Complex Problem Solving Flexible and Adaptable to change
Organization and time Ability to prioritize tasks
Management skills
Strong Research Skills Ability to research, and analyze
information
Ability to train and instruct others MS Office, Excel, PowerPoint
Salesforce, Ariba, Concur
Experience
Compliance Specialist AML Sept 12, 2017-Present
Collabera / Citibank
Analysis of activities to detect any suspicion of money laundering, terrorist financing, and other AML typologies.
Acquiring data and recording evidence utilizing external public information and intelligence resources, gathering information from Citi internal systems (CMT, KYC, CitiScreening)
Conducting enhanced due diligence investigations in support of established policies and procedures.
Strict adherence to established business Service Level Agreements (SLA) as well as required confidentiality standards.
The preparation of escalations for potential filing of suspicious activity reports on irregular activity within approved internal quality standards.
Compliance Administrative Assistant Jan 2016-Sept 2017
Ultimate Staffing/Health Plan Services - Tampa, FL
Implemented procedures to meet production deadlines, successfully executes service level agreements and comply with regulatory requirements
Responsible for updating procedural manuals and other core documents on an ongoing basis
Identify and determined areas of external and internal risk based on company
policies, and HIPPA laws and regulations.
Serve as a liaison between healthcare carriers and Health Plan Services assisting
them with complaints and research
Monitored document imaging systems to ensure that documents are accurate, complete and in compliance with information protection, privacy and security policy procedures.
Researched customer complaints and used analytical skills to resolve issues and ensure customer satisfaction and confidentiality.
Trained new team members and cross trained within department to share knowledge.
SR. Bilingual Administrative Assistant Jun 2010-Apr 2015
Bank of America - Tampa, FL
Evaluated pay stubs, tax returns, bank statements, credit reports and various
other forms with Bank of America mortgage holders to determine all Loss
Mitigation options i.e. loan modifications, pre foreclosure, short sales.
Analyzed financial information and loan standing to determine appropriate course of action to reduce investor/corporate loss.
Presented and educated customers with treatment options such as modification, liquidation, forbearance and repayment plans.
Managed calendars for two Vice President's prioritizing program deadlines, urgent staffing needs, booked business and personal travel arrangements preparing and communicating agendas and travel itineraries, scheduling meetings, and resolving scheduling conflicts as they arise.
Managed and prepared staff work schedules and calendars for16 Relationship managers
Coached, trained and assisted in product knowledge for new and tenured bankers
during a period of company expansion to ensure attention to detail and adherence to compliance with corporate policies/procedures and state/federal regulations.
Effectively partnered with internal bank relationships and worked closely with attorneys, and to facilitate loss mitigation options for customers.
Bank of America Aug 2007-Jul 2009
Employee Banking- Las Vegas, NV
Opened, and serviced checking, savings, credit card, and auto loans for the
employees
Maintained high level of problem-solving and decision-making skills to effectively
uncover and resolve complex employee, customer complaints
Served as a Subject Matter Expert in research and investigating fraud activity on
employee and customer accounts.
Reviewed system generated reports of transactions and investigation of account activity for potentially suspicious activity from inception to completion.
Evaluated employee transactions for money laundering
activities and identified red flag issues and escalated within the AML
department
Reduced losses to the bank by identifying and escalating fraud trends
Adhered to policies, procedures, and regulatory, banking requirements
Trained new hires
Bilingual SR Customer Service Specialist Small Business Banker Oct 2005-Aug 2007
Bank of America - Tampa, FL
Opened and serviced small business checking, savings, and loan accounts
Ability to build new relationships and maintain strong relationships with small
business clients.
Maintained high level of problem-solving and decision-making skills to effectively
uncover and resolve complex customer complaints
Evaluated transactions and customer relationships for money laundering
activities and identified red flag issues and escalated within the AML
department
Reviewed bank statements and transaction details
Trained new hires
Demonstrated leadership proficiency in sales, service and operations
Education
High School Diploma Jun 1995
Freeport High School - Freeport, NY