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Customer Service Manager

Chicago, Illinois, United States
February 12, 2018

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Javier Vazquez

Javier Vazquez Cell: 773-***-****

**** *. *** **** *** E-mail:

Chicago, IL. 60638


Highly reliable in consistently completing assignments with minimal supervision and able to multi task in a high stress environment.

Extensive experience in office administrative services.

Excellent customer service skills and fluent in Spanish.

Technically competent in MS Office in Mac and PC systems and Web Browsers.

Professional Experiences:

Program Coordinator: 01/16-04/17

University of Chicago, Student Disabilities Services

Supervised a team of 8-10 proctors.

Scheduled and coordinated over 200 students for testing accommodations via phone and emails.

Coordinated exams with professors in a timely manner to keep the integrity of the exam.

Scheduled testing rooms and proctors as needed in a timely manner.

Office Supervisor/Call Center: 03/12-05/15

ATS Institute of Technology/Chicago, IL.

Handles all incoming calls for all departments and staff personnel, with a volume of about 60-80 calls per/day.

Assisted in scheduling entrance exams and proctors, assisted in facilitating financial aid appointments.

Operated the front desk daily operations, which included meeting and greeting all walk-ins, handling students questions and concerns, mailings and deliveries, and supply orders and vendors.

Intake Specialist: 06/10-01/11

Neighborhood Housing Services (Fannie Mae Contractor)/ Chicago, IL

Handled incoming calls and emails involving home loan modifications.

Sent out daily packets with applications for loan modifications, filed all documentation in a timely manner for time sensitive material for the loan counselor to submit.

Called and follow up on daily basis for the time sensitive material.

Tech Support/Customer Service Rep.: 03/08-10/09

Tripp Lite, Chicago, IL.

Took 70-90 calls per day involving tech support and inquiries for company’s merchandise and equipment.

Recommended proper equipment usage for applications.

Worked on separate projects given by the supervisor while working on the current work load.

Customer Service Rep. Education Dept.: 06/04-03/08

Rand McNally, Skokie, IL.

Took 30-50 calls per day involving customer’s orders, inquiries and tech support.

Recommended and advised educational materials to customers

Trained and supervised incoming employees.

Customer Service Rep.: 06/02- 06/04

GVW Parts, West Chicago, Il.

Took 40-60 calls per day involving customer’s orders, tech support and general inquiries.

Answered customer’s tech support questions in a timely manner.

Responsible for all new account to be set up for establishment with company.

Handled all other task given by supervisor in a timely manner.

Customer Service Rep/Call Center Operator: 09/01-05/02

Nicor Gas Inc. Naperville, Il.

Took 80-100 calls per day in a high stress environment.

Directed calls to proper personnel and departments.

Assisted customer inquiries concerning billing and general questions.

Handled emergency calls about gas leaks and smells in a timely manner.

Senior Customer Service Rep: 02/01-07/01

Med Mart/Pacific Pulmonary Services, San Leandro, Ca.

Supervised customer service representatives, sales representative, and drivers.

Scheduled organized deliveries and dispatched drivers for over 200 patients.

Created office and warehouse protocol.

Restructured and improved the dispatch of deliveries for drivers to reduce cost.

Organized daily invoices for billing and filed weekly and monthly sales reports.

Dispatcher/Assistant Store Manager: 02/99-02/01

Hertz Equipment Rentals, Berkeley, CA.

Supervised a crew of 8-10 employees. Managed opening and closing of store on weekends.

Coordinated all deliveries of construction equipment for deliveries, pick up and service.

Assisted customers on recommending proper equipment for job.

Ran daily inventory and closing reports on equipment.

Customer Service Manager/Rental Agency: 08/96 - 12/97

S & C Ford Rental Car, San Francisco, CA

Organized and scheduled customer’s vehicle maintenance appointments.

Collaborated with service advisors, mechanics and rental agency.

Assisted in handling incoming calls for service and complaints.

Assisted in processing car rental contracts, invoicing, and maintaining rental fleet.

Customer Service Representative: 06/91 - 7/96

Embroidery Systems Warehouse, Bensenville, IL

Managed over 200 accounts for the entire Mid-West region.

Managed a high volume of phone calls from current and new clients, while still meeting shipping and delivery deadlines.

Maintained an acceptable profit margin without alienating customers.

Presented and coordinated training programs and seminars for all products sold through company.

Assisted with filling and shipping orders and with inventory of products.

Assistant Manager: 09/87 - 06/91

Warshawsky & Company, Chicago, IL

Supervised a staff of 18-20 tech support specialist.

Trained all incoming department personnel.

Monitored tech support specialist on phone calls to ensure proper handling of support to customers.

Ran and monitored hourly reports on incoming calls on a daily basis.

Prepared reports on staff efficiency and performance for possible improvments.

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