*** ****** *****, ******, ** ***** 302-***-**** ac4f3i@r.postjobfree.com

Christopher P. Frelich

Objective

To secure a position in Information Technology that will utilize my abilities and experience while allowing me to grow and increase my knowledge as I expand upon my current skill set.

Experience

Aug. 2013 - Present

Nemours/AI duPont Hospital for Children

Wilmington, DE

PC Support Tech

Hospital Expansion Project Team: Configured and deployed over 1800 new pieces of equipment, such as PCs, scanners, printers, etc. Completed install, testing and validation on schedule.

Desktop Team Lead for Wyse Terminal Upgrade Project: Decommission of outdated Wyse Terminals; configure and deploy updated equipment to allow for future Epic Upgrade.

Provide support in the management and resolution of all help desk assigned desktop hardware and software related trouble tickets, including printing, installation, word processing, electronic mail, and operating systems, among other issues.

Responsible for the set-up of equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

Provide advanced support in the maintenance of PCs, workstations, and peripheral equipment for the Enterprise.

Analyze and troubleshoot issues (e.g. hardware/software/network/server) that may require vendor intervention and/or assistance from a multi-disciplinary team to resolve.

Accurately document instances of hardware failure, repair, installation, and removal.

Compose work instructions for Service Desk and other PC Technicians.

Manage user accounts, company computers and laptops through active directory.

Perform On-Call and Down-time Desktop rotations as assigned.

Multi-Media/Telecom Support (Cisco VoIP, Android, iOS/Mac, and Creston Video Systems)

Sept. 2007 – Aug. 2013

BNY Mellon (formerly PNC-GIS(PFPC))

Wilmington, DE

NWS Analyst Desktop Support/Telecommunication Support

Responsible for the set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

Provide necessary support in the problem management and resolution of all help desk assigned desktop hardware and software related trouble tickets, including printing, installation, word processing, electronic mail, and operating systems.

Answer questions or resolve computer problems for clients in person, via telephone or from remote location.

Manage user accounts, company computers and laptops through active directory.

Consistently achieve on-time completion of over 95% of all assigned desktop project and requests for services.

Provide hardware break fix support for all PC's and printers.

Assist newly hired employees with PC setup and log-in support.

Provide technical support for onsite Centrex telecommunications system and related trouble tickets.

Set up and removal of telecommunication equipment for employee use.

Manage and program users phone lines through Verizon’s CMAC system.

Manage users voicemail through onsite Octel system.

Mar. 2006 – Oct. 2006

Rent-A-Center, Inc.

Smyrna, DE

Store Manager

Started as an Account Manager in December 2000. Promoted to Asst. Manager in August 2001.

Manage and secure the assets of the store.

Select, train, motivate, evaluate, and improve the skills of Account Managers and Asst. Managers as needed.

Set goals for store performance and provide reports weekly, monthly, and quarterly.

Manage store inventory.

Enforce all policies, procedures, and standards set by the company.

Prepare budgets to ensure all expenses are recorded properly.

Prospect for new business by telemarketing, distributing printed materials, and floor sales.

Perform reporting functions, inventory management and financial duties as required.

Review expired accounts and communicate with customers to promote timely payments.

Maintain and organize the sales floor with saleable product.

Keep delivery vehicle clean and in safe operating condition.

Manage product service for both customer and store merchandise.

Education

Aug. 2008 – Dec.2009

Delaware Technical & Community College

Completed prerequisite coursework required to enter the Microcomputers and Networking degree program.

Wilmington, DE

Certifications

CompTIA A+ Certification IT Desktop Technician Feb. 2010

Completed 84 hour instructional Certification Program.

Constructed working personal computer.

HP Accredited Platform Specialist Desktop, Workstations, and Notebooks Mar. 2009

Dell Platform Specialist June 2010

IBM Platform Specialist Certification Sept. 2014

References

Bryan Davis, Senior Strategic Business Partner, Nemours 302-***-****

James Mauk, Desktop Site Lead, Bank of New York Mellon 302-***-****

William Welch, District Mgr. for Rent-A-Center, Inc. 302-***-****

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