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Customer Service Care

Stone Mountain, Georgia, United States
February 12, 2018

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Sonia Douglas

Stone Mountain, Georgia *****

Phone: 470-***-****


Professional Summary

I am an experienced Work At Home Agent who is able to create an efficient work environment based on your company's work at home guidelines (High speed Internet connection, capable home computer, usb headset etc Adept at utilizing computer productivity software (CRM, OpenOffice, Microsoft Office, Gmail etc maintaining high levels of customer care, able to multi-task and able to learn new products or procedures quickly. I specialize in (B2B/B2C and inbound/outbound) Phone Sales, Appointment Setting, Customer Service and Lead Generation.


Work At Home Agent, part time (Appointment Setter and Customer Service)

Lifelong Insurance Agency

Tucker, Georgia

Use the predictive dialer with CRM software to talk with seniors about upcoming Open Enrollment and Medicare Supplement Plans for their medical needs.

Qualify seniors that need help with the process and transfer calls to the Specialist for immediate attention as needed.

Set appointment with qualified seniors for a Specialist to help narrow down and pick an option, for the Supplement Plan that best suits their medical needs.

Customer care, answer questions, confirm appointments, reminders and follow- ups as needed (use Google Calendar/Doc/Voice, OpenOffice and Gmail).

Work At Home Agent, full time (Appointment Setter and Lead Generator)

Leads Call Center

Sandy Springs, Georgia

Use predictive dialer with CRM software to do mini surveys (B2B/C) to generate leads, various industries, Home Improvement, HVAC svcs. and Debt Consolidation.

Use predictive dialer with CRM software to do Appointment Setting for projects, Home Improvement – windows and doors replacement, HVAC svcs. – preventive maintenance and repairs, and Debt Consolidation – reconcile past due accounts.

Talk with customers (cold call and prescreened), qualify and set appointment for the respective Representative's visit (use Google Calendar).

Customer care, answer questions, reschedule appointments and followups as needed (use Microsoft Doc, Google Calendar, Gmail and Spreadsheet).

Sales Representative, part time (Phone Sales and Customer Service)

National Exchange Group

Atlanta, Georgia

Use Voip phone and computer, call prospects, promote various magazine pkgs.

Select magazines to match customer's interests.

Complete the sale, verify magazine package, billing and shipping information.

Customer care, answer questions, reminders and followups as needed.


Florida Memorial College, Miami, Florida – Business

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